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Any client/customer using SAP SuccessFactors can reach out to SAP expert teams for their queries using the SAP For Me portal.

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bizxtechnologies-com-reporting-cases-using-sap-for-me-follow-up-to-chat-with-a-sap-expert-

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  1. Home About Us Services  Products  Resources  Careers Contact Us Reporting Cases Using Sap For Me, Follow-up & To Chat With A Sap Expert  Leave a Comment / By admin / October 6, 2023  HOW TO REPORT DIFFERENT TYPES OF CASES TO SAP   Any client/customer using SAP SuccessFactors can reach out to SAP expertteams for their queries using the SAP For Me portal. URL is https://me.sap.com/servicessupport SAP has moved its Support Services from SAP Launchpad to Incidents are now known as Cases Using the below types of Cases can be raised. 1. Low 2. Medium 3. High 4. Very high TO OPEN SAP FOR ME SUPPORT PORTAL Open any web browser (Edge/Chrome/Firefox) and type SAP for Me Click on the URL me.sap.com and proceed to raise a case with SAP or refer to KBA’s (Knowledge-Based articles) LANDING PAGE OF SAP FOR ME Step 1: Click on Sign In

  2. LOGIN SCREEN Step 2: Enter the User ID and Step 3: Click on Continue Step 4: Enter the Password     TO CREATE A NEW CASE WITH SAP Redirected to the Landing page of SAP For ME support Portal Step 5: Click on Services & Support By using, Step 6: Knowledge Search, KBAs & Notes you can check for the solution to your issue. Step 7: Type the issue you are looking for Step 8: Check if this KBA helps. If yes, follow the instructions to troubleshoot the issue. If you didn’t ?nd any solution with KBAs then, Step 9: Click on overview Step 10: Click on Get Support (Cases, Expert Chat..)

  3. After Clicking Get Support (Cases, Expert Chat..), a pop box will appear, in which previously saved drafts will appear to continue from where we left.  Step 11: Click on the i icon to view information of the saved draft Step 12: Click on the Pencil icon to Edit the saved draft  Step 13: Click on the bin icon to delete the saved draft Step 14: Click on the see more drafts to view more saved draft  Step 15: Click on Report New Issue to report a new Case Step 16: Enter the Short Description of the issue you are facing Step 17: Select Preferred Language from the dropdown Step 18: Select the System in which you are facing the issue (Ex: Production, Development instances) Step 19: Select the Product in which you are facing issue Step 20: Select the Speci?c Product Function

  4. Select a Product Based on the nature of the description system will recommend a Product. Select a Product Function Based on the nature of the description system will recommend a Product Function     Step 21: Select the Priority from the dropdown. You may raise a case with SAP based on the business impact HOW TO REPORT DIFFERENT TYPES OF CASES TO SAP If it is a very high-priority ticket… Step 22: Then provide your reason that impacts your business “Go-live impact for 1500 Employees” Providing additional Context will speed up the Case processing.

  5.    After submitting the case, it will show the Case description as shown. Step 23: Make sure to give Admin access to SAP to check the con?guration in the backend. Step 24: Screen related to Attachments Step 25: Screen related to Action Log, showing the incident history details

  6.   Step 26: Provide the follow-up comments Step 27: Click on Submit to report the case to SAP  TO CHAT WITH A SAP EXPERT Step 1: Click on overview Step 2: Click on Get Support (Cases, Expert Chat..) After Clicking Get Support (Cases, Expert Chat..), a pop box will appear, in which previously saved drafts will appear to continue from where we left. Step 3: Click on Report New Issue to report a new Case TO CREATE A NEW CASE WITH SAP Step 4: Enter the Short Description of the issue you are facing Step 5: Select Preferred Language from the drop-drown Step 6: Select the System in which you are facing the issue (Ex: Production, Development instances) Step 7: Select the Product in which you are facing issue Step 8: Select the Speci?c Product Function

  7.    Select a Product Based on the nature of the description system will recommend a Product. Select a Product Function Based on the nature of the description system will recommend a Product Function Step 9: Select the Priority from the dropdown. You may raise an incident with SAP based on the business impact Note: To chat with an SAP expert, the priority of the Case must be either Low or Medium TO CHAT WITH A SAP EXPERT Step 10: Click on the Expert Chat

  8. Step 11: In detailed Information, select your issue by choosing the option that best ?ts your scenario.     Step 12: In detailed Information, describe your issue and provide details for the Experts. Step 13: Click on Continue Step 14: Now, Click on Connect to Expert Step 15: Click on Select Language to select the desired Language Step 16: If English, click on Continue in English Step 17: Click on Agree

  9.  Step 18: An Expert from SAP will join the chat Step 19: To chat, Enter the text in the box   ← Previous Post Next Post → Leave a Comment Your email address will not be published. Required ?elds are marked * Type here.. Name* Email* Website Save my name, email, and website in this browser for the next time I comment. Post Comment » Get In Touch  Grateful for your visit, let's stay connected and make more progress

  10. About Us Careers Contact Us  SAP Microsoft Salesforce CoE-Shared Services SAP SuccessFactors Support RISE with SAP Support     Bizx Technologies © 2016 – 2024. All Rights Reserved. Designed, Developed & SEO by Kothari Tech Privacy Policy  Sitemap    

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