HCM 403 Effective Communication - tutorialrank.com

1. HCM 403 Module 1Assignment 3 Celebrity Spokesman For more course tutorials visit www.tutorialrank.com HCM 403 Module 1 Assignment 3 Celebrity Spokesman **************************************** HCM 403 Module 3Assignment 2 LASA1 The Value Of AQualityAssurance Department For more course tutorials visit www.tutorialrank.com Incrisis hospital has been concerned with the increased number of calls from patients regarding their quality of care from a variety of departments, including its emergency room, and its surgery, oncology, and X-ray/lab departments.

2. Incrisis is a 100-bed acute facility and was established in 2006. The human resource department hired you as a consultant to review the quality of care issue and make a recommendation on creating a quality assurance department. Develop a 10- to 15-slide PowerPoint presentation to provide to the board of directors. The presentation should cover the following topics: • The link between cost and quality in healthcare. Cite at least two studies conducted in the past five years supporting your response. • The role health insurance plays in cost, quality, and healthcare consumer expectations. • The various customers (e.g., patients, families, providers, insurance companies) and the healthcare quality from their perspective. • At least three current business initiatives driving healthcare quality. • The role that national policy plays on the quality of healthcare. • A clear explanation of why the quality assurance department should be created. **************************************** HCM 403 Module 4Assignment 2 Quality Assurance Implementation Concerns

3. For more course tutorials visit www.tutorialrank.com Your management staff needs a better understanding of factors that would inhibit implementation of a Quality Assurance program at their hospital. Identify and describe at least 10 factors that could inhibit implementation of a quality assurance (QA) program at the hospital. Identify the characteristics, defense mechanisms, and behaviors that the hospital may observe when implementing a new QA process. Provide at least three suggestions of how the hospital can minimize the resistance to change in their organization. Write a two- to three-page executive summary of your findings to the management staff using APA formatting styles. **************************************** HCM 403 Module 5Assignment 1 LASA2 Implementing Six Sigma at Wishmewell Hospital

4. For more course tutorials visit www.tutorialrank.com Emergency departments (ED) at many hospitals have been overwhelmed in the past year, as more patients without health insurance use the ED as a primary care solution. Wait times in the ED are increasing as more and more Americans are using the Emergency Department for their general health concerns. Across the country, the average ED wait time is now 222 minutes (approximately 3 hours, 42 minutes). Wishmewell Hospital's average wait time in the ED is more than five hours, and the board of directors is concerned about this long wait time. The danger is that a patient's condition may escalate during his/her waiting time in Wishmewell's ED. The board has tasked you to take on a new quality improvement initiative to decrease wait time in the ED using the Six Sigma approach. Develop a quality improvement program using the Six Sigma approach to decrease waiting time in Wishmewell's emergency department. The quality improvement program must include the following elements in an approximately 10-page MS Word document:

5. • Describe the goals and objectives of your plan to decrease ER wait times at Wishmewell. • Describe each step of the Six Sigma (DMAIC) process: • Define the problem • Measure the process; what Six Sigma tools will you use? • Analyze the data; what tools will you use to analyze the data? • Improve the process; explain your improvement plan • Control; how will you continue to monitor the results and adjust as necessary? • Describe the key players (stakeholders) who should be members of your implementation team and explain why teamwork is an important factor in implementing a quality improvement program. • Explain at least three factors that might inhibit the implementation of your decreased wait time program. ****************************************