UAE's Most Inspiring General Managers To Follow in 2024

1. UAE's Most General Managers To Follow From Vision to Reality in How UAE General Managers Drive Innovation in a Global Hub Navigating the Business Landscape The Role of General Managers in the UAE's Dynamic Market Mahdi Alhindawi

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5. the EDITOR UAE's Leaders in Ac?on n 2024, the UAE continues to solidify its reputation as a global leader in innovation, economic growth, and visionary I leadership. At the forefront of this transformative era are the General Managers (GMs) whose strategic foresight, resilience, and commitment to excellence set them apart as beacons of inspiration. These leaders are not just navigating the complexities of a dynamic market; they are actively shaping its future with remarkable ingenuity. What sets these exceptional GMs apart is their ability to turn vision into reality. They embody a blend of forward-thinking strategy and pragmatic execution, driving their organizations toward unprecedented success. Their leadership is marked by a deep understanding of the UAE's unique market dynamics and a keen ability to anticipate and adapt to emerging trends. These GMs excel in fostering a culture of innovation, encouraging creativity, and embracing new technologies. They lead by example, demonstrating that effective leadership in today's fast-paced environment requires not only managing operations but also inspiring teams to pursue groundbreaking ideas and solutions. Their influence extends beyond their organizations, contributing to the broader economic and social landscape of the UAE. Their dedication and vision serve as a source of motivation for aspiring leaders and established professionals alike. In a year defined by rapid advancements and shifting paradigms, their leadership is a testament to the power of innovation and the impact of visionary thinking. These trailblazers exemplify the spirit of progress and resilience that defines the UAE's business landscape. As we look to the future, their achievements offer valuable lessons and a roadmap for others striving to make a mark in this vibrant and evolving market. Ryan Parker Managing Editor

6. Contents C O V E R S T O R Y Mahdi Alhindawi 06. Redefining Market Dynamics F E A T U R I N G Emad Amad Mastering Project Management and 16. Market Dynamics for Success Fazal Rahiman Mohamed From Technical Expertise to 26. Leadership Vision A R T I C L E S From Vision to Reality How UAE General Managers Drive 12. Innovation in a Global Hub Navigating the Business Landscape The Role of General Managers in the 22. UAE's Dynamic Market

7. www.businessmindsmedia.com Recruiting , , is not about ?lling positions. It's about ?nding the right ?t to grow and thrive together.

8. MAHDI ALHINDAWI

9. ALHINDAWI C O V E R Story MAHDI REDEFINING MARKET DYNAMICS Mahdi Alhindawi General Manager Glasstech 07 www.businessmindsmedia.com

10. n industrial innovation, the glass industry stands as a testament to I constant evolution and adaptation. As technology and market demands converge, leaders emerge who not only navigate these challenges but also redefine industry standards through their vision and expertise. Mahdi Alhindawi, General Manager and a seasoned professional with a robust background in industrial ventures embodies this spirit of innovation and strategic foresight. With a career spanning diverse sectors, from sales management to transformative leadership roles, Mahdi has consistently demonstrated his ability to drive growth and operational excellence. His journey from founding personal ventures to After graduating from university with glass for iconic projects, including revitalizing major industrial entities a degree in computer science in 2003, the Burj Khalifa and many other reflects a deep commitment to quality Mahdi Alhindawi embarked on his unique ventures in the region. and innovation. journey into the glass industry while setting up a network for a glass In 2016, Mahdi accepted a challenge in At the helm of Glasstech, Mahdi leads company in Jordan. The company Saudi Arabia with a major industrial with a dual focus on performance and offered him a sales manager position, group, where he turned a company client-centric solutions. His tenure has marking the beginning of his career with four years of accumulated losses been marked by a strategic overhaul, in the glass world. into a profitable enterprise within the transforming Glasstech into a pinnacle first year. This success was achieved of service excellence within the glass Within six months, Mahdi realized through the implementation of a processing sector. Under his guidance, that the glass industry could not be strategic marketing business plan Glasstech has not only weathered studied formally and that its experts across all segments, making it the most industry challenges but also emerged came from diverse backgrounds. This interesting year of his career. as a preferred partner for landmark realization led him to shift his focus projects, setting new benchmarks in from IT to the glass industry. In 2018, Mahdi returned to service delivery and client satisfaction. ENJAZGLASS as a General Manager, Glasstech, a leading entity in the In 2006, Mahdi established his expanding the company by opening glass processing domain, stands as a personal company, ENJAZGLASS, branches in Egypt, the UAE, and testament to Mahdi's strategic which has since become a family Ireland, specializing in decorative acumen and commitment to business and continues to operate glass. excellence. With a relentless pursuit successfully. of quality and innovation, the In 2020, Mahdi established company continues to redefine In 2008, Mahdi moved to Dubai and ENJAZPONIC, a hydroponics industry standards, positioning itself joined one of the largest glass company based on his hobby as a trusted name in the global processing companies in the Middle background. By 2024, marketplace. East as an Area Sales Manager, later ENJAZPONIC became a golden becoming the Export Sales Manager sponsor for the GVF global vertical A Journey of Transformation in the for the MENA region. During this farm exhibition. Glass Industry time, he was involved in supplying 08 www.businessmindsmedia.com

11. INEVITABLE., , WHENEVER THERE IS A SOLID UNDERSTANDING OF THE MARKET, AND CLIENTS ARE GIVEN A UNIQUE EXPERIENCE TAILORED TO THEIR NEEDS, GROWTH IS C O V E R Story 09 www.businessmindsmedia.com

12. DEVELOPMENT., , INNOVATIVE SOLUTIONS AND EXPERT CONNECTIONS IN HYDROPONICS LEAD TO CONTINUOUS C O V E R Story 10 www.businessmindsmedia.com

13. In mid-2022, Mahdi joined time in. He delivers this through direction, necessitating a dynamic GLASSTECH as an Operations and digital marketing to his clients. approach, which naturally can be Sales Manager, transforming the scary. It's a matter of mindset organization from an entity with over In fact, it is a real enjoyment for him technique more than a practical skill. five years of accumulated losses into to apply different sales strategy a profitable venture by 2023, earning techniques for different types of Expanding Presence and Reputation a reputation as the best service business with daily execution, which through Performance and Quality provider in the market. In 2024, he massively increases sales knowledge. was promoted to General Manager. Al Jubail Island is one of the biggest Leveraging International Networks projects in Abu Dhabi, involving the Innovating Through Supply Chain for Mutual Growth three largest aluminum companies in Challenges and Agricultural Passion the market and the three biggest By understanding the needs of the competitors supplying that project. When COVID-19 began, and the market and having the right Glasstech got the chance to have a worldwide supply chain faced international network, they are able small package at the beginning of the significant problems, Mahdi to sign exclusive agreements that project, and their package kept Alhindawi found inspiration to start help both parties grow their business expanding based on their in a new direction. With a strong in a win-win situation. This is performance and quality supply, industrial background and a passion achieved by merging the strengths of making them the preferred supplier for agriculture, he was motivated to both parties to provide real benefits for it. This project served as a real pursue this venture with love and for both. marketing example in promoting continuously adapt to market needs. GLASSTECH and establishing its Innovative Solutions and Expert reputation as the best in services. Innovative Sales Strategies and Connections in Hydroponics Market Understanding Drive Driving Team Motivation and Growth Mahdi practices hydroponics almost Efficiency every day, and the problems he Whenever there is a solid encounters lead to development. Achieving new goals with the team is understanding of the market, and Whenever a problem arises, he always the most motivating factor for clients are given a unique experience searches for the right solution. Mahdi. His main task is to increase tailored to their needs, growth is Additionally, he attends all the main the knowledge in each department inevitable. Unique experiences in exhibitions in different regions to see individually and coach them to selling value more than products the latest technology and connect function as a strong team. This transform customers into salespeople. with experts from various regions approach enhances the organization's Therefore, there are no salespeople in and segments. These segments efficiency through various GLASSTECH, as they sell their full include manufacturing growing LED techniques, leading to further growth. capacity yearly. This allows them to or manufacturing solutions, each choose the best clients in the market being a completely different industry Mahdi exclaims - I prefer to spend because the demand far exceeds their but both important elements in quality time more than quantity time capacity. The more professionals hydroponics growing. in both personal life and work. among their clients who value their services, the faster the response and Navigating Uncontrollable Business Building a Trusted Brand in timely delivery. Challenges with a Dynamic Mindset Hydroponics In reality, time is money, and Mahdi thinks that uncontrollable The main goal of ENJAZPONIC is to Glasstech provides significant circumstances are always the biggest establish a high-value brand in the challenges one can face in a business savings in this aspect during project hydroponics segment, focusing on plan, similar to the international execution. Mahdi Alhindawi creating trust and widespread economic crisis in 2008-2009, wars promotes ENJAZZPONIC from his recognition across all aspects of impacting logistics, or COVID-19. home, office, and the GLASSTECH branding. entrance, requiring no movement Similar circumstances require fast from the places he spends the most decisions and immediate changes in 11 www.businessmindsmedia.com

14. How UAE General Managers Drive Innovation in a Global Hub he United Arab Emirates General Managers in the UAE are (UAE) has emerged as a global tasked with translating this broad T epicenter of innovation, vision into actionable strategies that blending traditional values with drive real change within their cutting-edge technology and organizations. Their role involves not entrepreneurial spirit. This only fostering a culture of innovation transformation is largely driven by but also implementing practical General Managers (GMs) who play a solutions that align with both the crucial role in bridging vision with company's goals and the broader reality. As leaders in one of the most economic objectives of the UAE. dynamic and growing markets in the world, UAE General Managers are at Strategic Vision and Leadership the forefront of implementing innovative strategies that propel their Crafting the Innovation Strategy organizations—and the nation—toward a prosperous future. For a GM in the UAE, innovation begins with a strategic vision. Crafting The Role of Innovation in the UAE an innovation strategy involves understanding emerging trends, Innovation is more than just a identifying growth opportunities, and buzzword in the UAE; it is a setting clear objectives that align with fundamental component of the the company's mission. This requires a country's national strategy. The UAE thorough analysis of market needs, government's Vision 2021 and the technological advancements, and subsequent UAE Centennial 2071 plan competitive dynamics. emphasize the importance of innovation as a driver of economic For example, a GM in the UAE might diversification and sustainable growth. identify the growing demand for This national focus on innovation sets sustainable solutions and develop an a high bar for businesses, pushing them innovation strategy focused on eco- to integrate new technologies, friendly products or green processes, and business models into technologies. This strategic vision sets their operations. the foundation for subsequent 12 www.businessmindsmedia.com

15. From Vision to Reality 13 www.businessmindsmedia.com

16. initiatives and guides the organization's Digital transformation is a key business models. This engagement approach to innovation. component of innovation in the UAE. allows them to stay ahead of emerging GMs are responsible for guiding their trends and identify potential disruptive Cultivating a Culture of Innovation organizations through this transition, technologies that could benefit their which often involves adopting digital organizations. Effective General Managers tools, automating processes, and understand that innovation is not just shifting to online platforms. This Conclusion about adopting new technologies but transformation can lead to significant also about fostering a culture that improvements in efficiency, customer General Managers in the UAE play a encourages creativity and engagement, and overall business pivotal role in driving innovation experimentation. In the UAE, where performance. within one of the world's most dynamic diverse cultural perspectives and high- markets. Their responsibilities caliber talent converge, GMs play a Consider a GM overseeing a retail encompass crafting strategic visions, crucial role in creating an environment company that adopts an omnichannel implementing innovative solutions, where innovative ideas can thrive. strategy, integrating online and offline fostering collaborative partnerships, sales platforms to provide a seamless and measuring the impact of their This involves promoting an customer experience. This approach initiatives. By bridging the gap organizational culture that values risk- not only meets the evolving between vision and reality, UAE GMs not only contribute to their taking, supports continuous learning, preferences of consumers but also organizations' success but also support and rewards creativity. For instance, drives operational efficiencies and the nation's broader goals of economic implementing innovation labs, boosts sales. diversification and technological hackathons, or idea incubation advancement. programs can provide employees with Driving Innovation Through the tools and motivation to explore Collaboration new concepts and solutions. Building Strategic Partnerships Implementing Innovative Solutions In the UAE's interconnected business Leveraging Technology ecosystem, collaboration is essential for driving innovation. General One of the most significant ways GMs Managers often seek to build strategic in the UAE drive innovation is through partnerships with other businesses, the strategic use of technology. The startups, and research institutions to UAE is renowned for its advancements access new technologies, share in areas such as artificial intelligence knowledge, and co-develop innovative (AI), blockchain, and smart city solutions. initiatives. GMs leverage these technologies to enhance operational For instance, a GM might collaborate efficiency, improve customer with a tech startup to integrate experiences, and create new business advanced AI solutions into their opportunities. business processes or partner with a local university to conduct joint For example, a GM might spearhead research and development projects. the integration of AI-driven analytics These partnerships can accelerate to optimize supply chain management innovation and provide valuable or use blockchain technology to insights that drive business growth. enhance transparency and security in financial transactions. By staying Engaging with the Startup Ecosystem abreast of technological trends and investing in cutting-edge solutions, The UAE's vibrant startup ecosystem is GMs can position their organizations a fertile ground for innovation. GMs as leaders in innovation. actively engage with this ecosystem by investing in startups, participating in Embracing Digital Transformation incubator programs, and exploring new 14 www.businessmindsmedia.com

17. UAE’s General Managers are not just solving problems; they're shaping the future of industries. www.businessmindsmedia.com

18. Mastering Project Management and Market Dynamics for Success n the modern business world, Leaders must focus on client companies involved in project I management and logistics face requirements and satisfaction, numerous challenges. Adapting to developing strategies that meet market changes, ensuring smooth all project constraints in terms operations, and meeting client needs of time, cost, and quality are all critical aspects of maintaining success. Effective management and strategic planning are essential for overcoming these hurdles and driving long-term growth. Leaders who can MABconsult is known for delivering and RMP and has Six Sigma implement best practices and expert consulting services tailored to certification in Project Management, innovative solutions are crucial for meet the needs of its clients. The showcasing a proven record of navigating these demands. company's success is built on a solid implementing best practices within his foundation of expertise and a domain. His role as General Manager Emad Amad, the General Manager, dedication to high-quality solutions. in the Arab world, specifically within plays a significant role in addressing By focusing on improving internal the Saudi market, has provided him these challenges. With a strong communication, managing growth with significant experience in background in project management, challenges, and promoting a positive understanding market mechanisms and portfolio oversight, and integrated workplace culture, MABconsult local regulations and delivering logistics support, he utilizes his continues to lead and excel in the requirements within the expected extensive experience and certifications consulting industry. timeframe. to achieve meaningful results. His role requires a thorough understanding of Extensive Experience in Project Driving Innovation and Maximizing market conditions and local Management and Market Expertise Impact regulations, especially in the Arab world, where meeting project deadlines Emad holds an MBA degree obtained The developments in the current Saudi is crucial. His commitment to in 2013 and brings over 17 years of market have inspired him to focus and continuous improvement and learning experience in Project Management, dedicate his full attention. The types of helps him tackle the industry's Portfolios, and Integrated Logistic projects emerging in the country are emerging demands and obstacles. Support. He is also certified in PMP adding value and providing continuous 16 www.businessmindsmedia.com

19. Emad Amad General Manager MABconsult 17 www.businessmindsmedia.com

21. inspiration. This dynamic environment handle these key factors. At MAB, the leaders, and conducting regular client motivates him to learn more and utilize process has been systemized by visits. his full authority as General Manager establishing committees where team to benefit these projects. members meet, discuss the situation, Navigating Expansion Challenges and make decisions collaboratively. and Team Alignment Aligning Client Needs with Effective This approach is also applied to risk Project Management for Growth management, ensuring a structured and One of the challenging situations collective process. encountered was hiring the right team Leaders must focus on client during the expansion and transition requirements and satisfaction, Enhancing Success Through period. The goal was to double the size developing strategies that meet all of the team within a specific Organizational Culture and project constraints in terms of time, timeframe, which impacted Workplace Initiatives cost, and quality. This approach will communication, the business model, build a reputation and mechanism that and overall operations. This expansion The working environment and ultimately leads to growth. required numerous mitigation actions, organizational culture are crucial including the recruitment of senior factors for success. The General Addressing Talent Acquisition and team members. The challenge was to Manager typically emphasizes this Operational Readiness Challenges select individuals who aligned with the area, ensuring its effective company's vision and goals. The implementation and serving as a role He identifies two key areas of successful management of this model while promoting it on every challenge currently facing the business. situation involved choosing team occasion. He monitors all company The first challenge is finding qualified members who could provide valuable events, gatherings, and the office individuals, as the success of the insights and recommendations, environment, observing how business heavily depends on securing ensuring decisions were made with the colleagues work, how department the right talent. The second challenge best interests of the business in mind. heads operate, and the effectiveness of is ensuring operational readiness and cross-departmental coordination. This excellence. Business leaders must The Vital Role of Business year, he initiated a program through focus on addressing these challenges Development in Staying Competitive Business Development called "Great by developing solutions to be prepared Place to Work," which involves a third- for business demands and to acquire Business development plays a crucial party accredited auditor measuring the the necessary personnel for growth. role in maintaining competitiveness in working environment to certify the today's modern business. When organizational culture. He personally Enhancing Internal and External effectively activated, it enhances the reviews the results to focus on Communication for Success business both internally and externally, strengths, address weaknesses, and serving as the driving force for staying enhance the overall experience to This role is crucial, with relevant. Business development plays ensure a great workplace for the team. communication being key to success an active role in integrating AI into both internally and externally. Keeping daily operations, a current trend Key Success Factors for General the team informed and updated is essential for remaining up-to-date. Managers in Consultancy While there are numerous examples of essential for preparing them for its impact, the key takeaway is that upcoming developments. He He would recommend and advise other business development is vital for consistently maintains quarterly reports General Managers to focus on the keeping the business competitive. for the team at mid-year and year-end. team, create a conducive environment, Additionally, various initiatives have build an efficient system, master their Systematic Decision-Making and been established to enhance internal service, and ensure that clients receive Risk Management communication both vertically and an experience worth sharing. This horizontally. Externally, maintaining combination is seen as the key to In today's business environment, with connections with clients and success and the most sustainable the high volume of work and decision- representing the company in public is a formula for a consultancy firm. making involvement, managing risk significant responsibility. He and making decisions are crucial. understands the importance of staying Given the size of the business, a connected and is committed to systematic approach is necessary to attending industry events, meeting with 19 www.businessmindsmedia.com

22. Leadership is the capacity to translate vision into reality. - Warren Bennis www.businessmindsmedia.com

24. The Role of General Managers in the UAE's Dynamic Market with both the company's objectives and he United Arab Emirates the broader economic trends in the (UAE) stands as a beacon of region. This requires a deep T economic innovation and understanding of local market opportunity in the Middle East. With dynamics, including consumer its strategic location, burgeoning behavior, competitive landscape, and infrastructure, and rapidly evolving regulatory environment. business environment, the UAE presents both remarkable opportunities For instance, the UAE's Vision 2021 and unique challenges. At the heart of and subsequent strategic initiatives navigating this dynamic market are have shifted focus towards innovation, General Managers (GMs), whose roles sustainability, and economic are pivotal in steering companies diversification. GMs need to ensure through a landscape marked by rapid that their organizations align with these change, global competition, and national goals, adapting their strategies complex regulatory frameworks. to support the UAE's broader economic objectives. This might involve The Role of General Managers integrating advanced technologies, pursuing sustainable practices, or General Managers in the UAE operate exploring new market segments. at the intersection of strategy, operations, and leadership. Their role Operational Excellence extends beyond traditional management functions, encompassing Operational efficiency is another a broad range of responsibilities that critical aspect of a GM's role. In the are crucial for the growth and UAE, where business operations are sustainability of their organizations. often subject to stringent regulations and high standards, maintaining Strategic Vision and Planning operational excellence is essential. GMs oversee the implementation of In a market as fluid as the UAE's, GMs processes and systems that enhance must possess a forward-thinking productivity and ensure compliance mindset. Their role involves crafting with local laws. and executing strategic plans that align 22 www.businessmindsmedia.com

25. Naviga?ng the Business Landscape 23 www.businessmindsmedia.com

26. This involves managing supply chains, evaluating emerging technologies, and different free zones and emirates. GMs optimizing resource allocation, and implementing innovative solutions that need to stay informed about regulatory ensuring that quality standards are met. can give the company a competitive changes and ensure that their Given the UAE's emphasis on edge. organizations comply with local laws. innovation, GMs are also tasked with leveraging technology to streamline For example, the rise of e-commerce 2. Market Competition: The UAE is operations and improve efficiency. For and digital payment systems in the home to a highly competitive market example, the adoption of automation UAE has transformed consumer with numerous international and local and digital tools can significantly behavior. GMs need to adapt their players. GMs must develop strategies enhance operational performance, business models to accommodate these to differentiate their companies and reducing costs and improving service changes, such as by enhancing online capture market share. delivery. sales platforms or incorporating digital payment options. 3. Cultural Diversity: Managing a Leadership and Team Management diverse workforce requires sensitivity Regulatory Compliance and Risk to cultural differences and the ability to Effective leadership is a cornerstone of Management foster an inclusive work environment. successful general management. GMs GMs must navigate these challenges in the UAE are responsible for building Navigating the regulatory environment while maintaining productivity and and nurturing high-performing teams. is a significant aspect of a GM's role in employee satisfaction. This includes recruiting talent, the UAE. The country has a complex fostering a positive work culture, and regulatory framework that requires Conclusion providing ongoing development businesses to comply with various opportunities. local laws and regulations. GMs must General Managers in the UAE play a ensure that their organizations adhere pivotal role in navigating the country's The diverse workforce in the UAE to these requirements to avoid legal dynamic business landscape. Their presents both an opportunity and a issues and penalties. responsibilities encompass strategic challenge. GMs must navigate cultural planning, operational management, differences and leverage the strengths In addition to compliance, GMs are leadership, innovation, and regulatory of a multicultural team. This requires responsible for managing risks compliance. By understanding the cultural sensitivity and the ability to associated with their business challenges and opportunities of the create an inclusive environment where operations. This includes assessing UAE market, GMs can drive their all employees feel valued and potential risks, developing mitigation organizations towards success and motivated. strategies, and implementing robust contribute to the country's continued risk management practices. Given the economic growth. As the UAE Leadership in the UAE also involves UAE's focus on economic continues to evolve as a global managing stakeholder relationships. diversification and investment, GMs business hub, the role of General GMs need to engage with a variety of also need to be vigilant about Managers will remain crucial in stakeholders, including employees, geopolitical and market risks that could shaping the future of the market. clients, suppliers, and regulatory impact their business. bodies. Building strong relationships with these stakeholders is crucial for The UAE's Business Landscape business success, as it can lead to better collaboration, increased trust, The UAE's dynamic business and enhanced business opportunities. environment presents both challenges and opportunities for General Market Adaptability and Innovation Managers. Understanding these elements is crucial for navigating the The UAE's market is characterized by market effectively. rapid technological advancements and shifting consumer preferences. GMs Challenges must be adept at adapting to these changes and driving innovation within 1. Regulatory Complexity: The UAE's their organizations. This involves regulatory landscape can be complex, staying abreast of industry trends, with varying requirements across 24 www.businessmindsmedia.com

27. Success is not final, failure is not fatal: It is the courage to continue that counts. -Winston Churchill www.businessmindsmedia.com

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29. General Manager Al Fardan Trading Co LLC Fazal Rahiman From Technical Expertise to Leadership Vision n engineering and technology, the Al Fardan Trading Co LLC, critical role of steam and hot water established in 1994, is a standout entity I boilers is paramount to numerous in the industry. The company's forte industries, providing essential support lies in its comprehensive services to infrastructure and operations. The related to steam and hot water boilers, industry is known for its focus on the including supply, installation, and supply, installation, and maintenance maintenance. This comprehensive of these vital systems, which are approach ensures that all aspects of the integral to the efficient functioning of boiler system are expertly handled, various facilities. This sector requires a providing clients with the confidence blend of technical expertise, problem- that their needs will be met. As one of solving skills, and an understanding of the leading boiler servicing companies evolving technological advancements in the UAE, Al Fardan Trading Co to maintain and enhance operational LLC manages a substantial number of efficiency. annual maintenance contracts and has supplied numerous boilers across the Fazal Rahiman Mohamed's career Middle East. Its reputation for journey is a testament to growth and excellence is underscored by its adaptability. Starting as a Facility commitment to quality and customer Engineer in 2013, he has successfully satisfaction. transitioned to a strategic leadership role as General Manager. His career From Facility Engineer to Strategic progression, marked by significant Leader shifts, reflects his deepening expertise in both engineering and management. Fazal's journey began at Al Fardan This adaptability and commitment to Trading Co LLC in 2013. Founded in growth make him a valuable asset in 1994, Al Fardan Trading Co LLC has any role. risen to become a leading company in the industry, specializing in supplying, 27 www.businessmindsmedia.com

30. installing, and maintaining steam and balance the workload. hot water boilers. The company's In his current role as General Manager, • Clearer Communication: Steps recognition as one of the top boiler Fazal oversees the overall operations were taken to address confusion servicing companies in the UAE, of Al Fardan Trading Co LLC, and improve communication. managing 75 AMC contracts integrating his diverse experiences to • Support Systems: Stress throughout the UAE and supplying guide the company toward its strategic management workshops and over 400 boilers across the Middle goals. This role encompasses setting regular team-building activities East, is not just a testament to its long-term objectives, managing cross- were established to enhance success but also a source of inspiration functional teams, and making high- morale and create a supportive for others in the field, motivating them level decisions that influence the work environment. to strive for excellence. company's direction. The empathetic approach resulted in a Fazal started his professional journey Transforming Team Dynamics for noticeable boost in team morale. Team as a Facility Engineer, where he was Project Success members felt valued and understood, tasked with ensuring the smooth which revitalized their enthusiasm and operation and maintenance of critical Throughout his leadership, empathy commitment. Improved infrastructure in Abu Dhabi. This role has emerged as a crucial quality in communication and a supportive laid the foundation for his career, fostering strong, effective, and environment led to better focusing on problem-solving and supportive teams. Empathy, defined as collaboration, with team members technical expertise, and involved the ability to understand and share the more willing to share ideas, provide managing equipment failures and feelings of others, goes beyond mere feedback, and work together towards optimizing operational efficiency. sympathy by actively engaging with common goals. the emotions and perspectives of team A significant career shift occurred members. This positive shift in dynamics when he transitioned into the role of increased productivity, as the Sales Engineer. This change, prompted A few years ago, when the company redistribution of tasks and additional by the loss of a facility management faced an overwhelming number of resources alleviated bottlenecks and contract, required Fazal to adapt his projects, signs of frustration and accelerated project progress. The skill set. In this new position, he burnout became evident among team projects were completed on time, utilized his technical background to members. Deadlines were being meeting all key objectives, with the bridge the gap between engineering missed, communication was strained, enhanced team dynamics contributing and sales, understanding customer and overall team dynamics were to a successful product launch and needs, explaining complex technical deteriorating. Rather than addressing positive client feedback. solutions, and supporting the sales the issues solely from a project team with in-depth product knowledge. management perspective, the leader The Power of Hard Work and chose to explore the emotional and Resilience Following a successful tenure as a psychological state of the team more Sales Engineer, Fazal was promoted to deeply. The ability to face challenges has Sales Manager. This role involved consistently guided both Fazal and the leading a sales team, developing To tackle these issues, a series of face- company. A commonly shared mantra revenue-driving strategies, and to-face meetings and team discussions is, "Hard work beats talent when talent managing client relationships on a were organized to uncover the root doesn't work hard." This belief broader scale. During this period, he causes of the team's dissatisfaction. underscores the notion that success is played a crucial role in securing During these sessions, team members determined not just by what one does prestigious projects such as the Louvre were encouraged to openly express but by the amount of hard work Museum, Habtoor City, and the Royal their concerns, challenges, and invested. This principle has been a Atlantis. feelings. Active listening revealed that driving force since youth. tight deadlines, workload imbalances, The next step in Fazal's career was as a and unclear requirements were The Fazal emphasizes never avoiding Project Manager, where he oversaw significant stressors. In response, difficulties but rather confronting projects from conception to several empathetic measures were problems directly and with pride. The completion. His responsibilities implemented: perspective is that no time remains included ensuring projects met static; every situation will eventually deadlines, stayed within budget, and • Workload Adjustments: Tasks change. Therefore, there is no place for achieved desired outcomes. were redistributed to better 28 www.businessmindsmedia.com

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32. regret over decisions made. a supportive culture. By fostering trust, writes down his weekly tasks to collaboration, and accountability while plan and prioritize. He schedules Navigating Unexpected Setbacks embracing diverse skills and regular breaks and ensures to maintaining a positive attitude, the allocates time for personal In 2020, the company faced an team can achieve its goals and thrive in activities and family. unexpected setback with the loss of a its endeavors. business partner due to health issues, • Set Goals: Fazal always breaks which brought operations to a halt. An essential aspect of developing these down tasks into manageable This departure presented a series of qualities is hiring the right people for segments and sets achievable tough challenges, including extensive the right job. deadlines one week prior to actual negotiations to untangle joint ventures, deadlines to avoid last-minute shared assets, and contractual Strategies for Success and Well- stress and ensure consistent obligations. The process involved Being productivity. financial settlements, the transfer of responsibilities, and the management • Good friends: Fazal has been • Regular Exercise: Fazal of intellectual property rights. blessed with good friends around incorporates physical activity into him. They always offer support, his routine to manage stress and Through strategic planning, effective share his joys, help him through maintain overall health. He plays communication, and collaborative tough times, and contribute to his badminton from Monday to problem-solving, the company growth and happiness, shaping Thursday for an hour. successfully navigated the transition. who he is today. This experience not only demonstrated • Healthy Eating and Rest: Fazal the company's resilience but also • Clear Boundaries: Fazal always tries to maintain a balanced diet highlighted key lessons that will maintains distinct boundaries and ensure he gets adequate sleep. enhance its ability to manage future between work and personal life. Good nutrition and rest are challenges with confidence and He designates specific work hours fundamental to sustaining energy competence. and sticks to them. levels and focus. Critical Elements for Building a • Dedicated Space: Fazal never • Delegate Tasks: Fazal does not Successful and Thriving Team speaks about work at home to help hesitate to delegate tasks when mentally separate work from appropriate. He trusts his team and Building a successful team requires a personal life. shares responsibilities to avoid combination of vision, effective becoming overwhelmed. communication, strong leadership, and • Organized Scheduling: Fazal 30 www.businessmindsmedia.com

33. • Collaborative Efforts: Fazal quality, reliability, innovation, and the career by offering guidance, sharing always works closely with best service, is a significant measure of experiences, providing constructive colleagues to share workloads and success. feedback and making him a good support each other, boosting a human being. They have helped him team environment where everyone For Fazal, success is also reflected in navigate challenges, build confidence, contributes to achieving common high levels of customer satisfaction and make informed decisions. Their goals. and loyalty. Providing exceptional influence extends to how he products and services that meet or approaches leadership, enhancing skills • Digital Detox: Fazal stays away exceed customer expectations is a like empathy, strategic thinking, and from social media and does not significant achievement. effective communication. have a Facebook or Instagram For instance, their emphasis on account, which he considers Ensuring a positive work environment empathy encourages a leadership style distractions for work. where employees feel valued, that prioritizes understanding team supported, and empowered contributes members' perspectives. Similarly, their • Supportive Culture: Fazal tries to to organizational success. Employee innovations inspire a more creative and keep casual dinners with his team satisfaction and development are forward-thinking approach to problem- to understand their difficulties and critical indicators of a successful solving. challenges, and he always strives company. to help them resolve these issues. They have also assisted him in refining Successful projects for Al Fardan his strengths, overcoming weaknesses, Defining Success: Growth, Balance, Trading Co LLC include completing and developing a leadership style that and Achievement significant projects or initiatives that is both effective and authentic. have a positive impact on the company. Success for Fazal means continuously Strategic Growth and Alignment for growing and learning, both Personal development for Fazal Long-Term Success professionally and personally. This involves attaining personal goals such includes gaining new skills, expanding as advanced education or certifications Expanding the market presence of Al knowledge, and overcoming that enhance his skills and knowledge. Fardan Trading Co LLC around the challenges. Attending sales conferences also GCC, embracing digital contributes to his success. transformation, and maintaining a solid Balancing professional achievements commitment to customer satisfaction with personal well-being and family Insights and Inspiration Through are key objectives. Additionally, there life is crucial for him. Success is Travel is an aim to diversify the company's reflected in the ability to manage work product offerings or enter new markets, responsibilities alongside meaningful Fazal has always had the opportunity ensuring the company remains personal and family time. to travel around the world to attend competitive and innovative. sales conferences and exhibitions, Reaching personal milestones, such as which have kept him up to date with all To align personal goals with the completing significant projects, technologies and new inventions in his company's strategic objectives, he achieving career advancements, or field. This also provided him with the should focus on continuous learning pursuing personal passions, is a crucial chance to meet many founders and and development, staying ahead of measure of success for Fazal. Each CEOs, many of whom have inspired industry trends, and fostering a culture milestone represents progress and him greatly. Traveling and meeting of collaboration and excellence within accomplishment in his journey. people from different nationalities have the organization. Setting specific, constantly broadened his thinking and measurable goals that contribute to the Success for Al Fardan Trading Co LLC opened doors for new learning. company's long-term success, such as is defined by meeting or exceeding improving operational efficiency or financial goals, such as revenue Mentorship and Leadership enhancing the customer experience, is growth, profitability, and market Development essential. By aligning growth with the expansion. Achieving these objectives company's mission and values, he can demonstrates the company's strength His father Mr Mohamed Ceylon ,Mr. ensure that his efforts directly support and sustainability in a competitive Alwyn Watkins and Mr. Tony Simpson the company's overall strategic market. are the three mentors who have direction. Establishing and maintaining a leading influenced him significantly. They have position in the market, known for played a crucial role in shaping his 31 www.businessmindsmedia.com

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