Canada's Most Amazing Hotels to Experience In 2025

1. P A G E : 3 6 P A G E : 4 0 SMART HOTELS THE POWER OF PERSONALIZATION HOW IOT IS REDEFINING ENHANCING GUEST LOYALTY CANADA'S M O S T A M A Z I N G COMFORT AND CONVENIENCE THROUGH CUSTOM EXPERIENCES E X P E R I E N C E I N 2025

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3. IF YOU WANT TO FLY, GIVE UP EVERYTHING THAT WEIGHS YOU DOWN. - Buddha

4. Managing Editor Ryan Parker Art and Design Head Mia Jones Business Minds Media Tech LLC. 5830 E 2nd St, Ste 7000 #13042, Casper, Wyoming 82609 United States Business Development Managers Jason Trent, Stacy Walker Executives Olivia White info@businessmindsmedia.com +44 20 4577 4296 +1 307 314 1238 Marketing Manager Basma Al Qureshi Technical Head Anna Turner Digital Marketing Manager Kevin Thompson Circulation Manager Sarah Lopez Account Harry Wood

5. FROM THE Celebrating Stays that Redefine Indulgence reat hotels don't just provide a stay; they leave an G unspoken understanding between guest and host—these moments linger far beyond checkout. The essence of true hospitality is not found in thread counts or grand chandeliers, but in the way a place makes you feel. It's about spaces that welcome, service that anticipates, and experiences that transform a trip into a cherished memory. imprint. The soft glow of a lobby at dusk, the first sip of a perfectly brewed morning coffee with a view, the With that in mind, we bring you Canada's Most Amazing Hotel to Experience in 2025—a celebration of stays that redefine indulgence, adventure, and authenticity. More than just a destination, it is an experience crafted with thoughtfulness, where every detail is a reflection of the guest's comfort, preferences, and aspirations. This hotel doesn't just host visitors; it curates moments, leaving an indelible mark on all who pass through its doors. The decision to bring this edition stems from a desire to go beyond the surface and truly understand what makes an experience unforgettable. In a time where travelers seek more than just luxury, this edition explores the depth of personalization—how a hotel can anticipate needs before they are spoken, create connections that feel effortless, and redefine what it means to feel at home, even in the most extraordinary settings. Looking ahead, the most remarkable hotels will be those that embrace change while staying rooted in the fundamentals of great service. Innovation will open new doors, but at its heart, hospitality will always be about people. Ryan parker - Managing Editor

6. Cover Story Métis Crossing Bridging Past and Present Through Cultural Revitalization

7. A R T I C L E S 36 40 SMART HOTELS THE POWER OF How IoT Is Redefining PERSONALIZATION Comfort and Convenience Enhancing Guest Loyalty Through Custom Experiences

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11. T he metis people possess a rich tapestry of culture, traditions, and history that defines their identity. Central to this culture are elements such as storytelling, craftsmanship, music, and a profound connection to the land. The Métis pass down their history and worldview through oral traditions, often intertwining personal narratives with broader historical events. Art forms like beadwork and quillwork express creativity and convey significant cultural stories. Music and dance, especially fiddle playing and jigging, also serve as lively expressions of community and heritage, inviting participation and celebration. By integrating cultural education with tourism, Métis Crossing plays an essential role in preserving Métis traditions and promoting economic empowerment and reconciliation. This holistic approach enables visitors to engage with the living culture of the Métis while supporting their ongoing efforts for cultural revival and self- determination. Through its diverse offerings, Métis Crossing invites all to explore and appreciate the richness of Métis heritage, ensuring that these traditions continue to thrive in contemporary society. Honoring the Rich Heritage and Living Culture of the Métis Community Métis Crossing, a unique rural resort nestled along the North Saskatchewan River roughly an hour and half to the northeast of Edmonton, stands as a one-of-a- kind cultural hub dedicated to honouring and sharing this rich heritage. This destination emphasizes experiential learning through a variety of interactive programs and workshops that immerse visitors in Métis traditions, from guided tours that showcase historical narratives to hands-on crafting sessions, with a focus on fostering a deep understanding of the Métis way of life. At Métis Crossing, key elements of Métis culture that define the community's heritage and traditions are prioritized. Storytelling, passed down through generations, serves as a cornerstone of Métis culture. Métis Crossing incorporates oral traditions into interactive exhibits and guided tours. Visitors can hear traditional Métis stories directly from community members, who share the history of Métis life on the land, often during fireside gatherings or cultural workshops. These stories encompass historical events and reflect the Métis worldview and relationships with nature, family, and community. 09 www.businessmindsmedia.com

12. Craftsmanship is also central to Métis identity, particularly in beadwork, quillwork, and finger weaving., art forms that convey stories and cultural symbols. Métis Crossing offers hands- on workshops where visitors can learn to create beaded flowers or woven sashes. The Métis sash, known as the "L'Assomption sash," symbolizes the Métis people's connection to the fur trade and remains an integral part of traditional regalia. These workshops are both creative and educational, providing participants with insights into the cultural significance of each craft. The Michif language, a blend of French, Cree, and other Indigenous languages, is vital to Métis identity. Despite being endangered, the language is actively promoted at Métis Crossing as part of its programming, highlighting its cultural significance. Visitors are introduced to key Michif phrases and the language's role in Métis history through signage, exhibits, and storytelling. Music and dance represent vibrant aspects of Métis culture, influenced by both European settlers and Indigenous traditions. Fiddle music and jigging hold particular importance. Métis Crossing frequently hosts traditional Métis fiddling performances and jigging demonstrations, which contribute to the lively atmosphere of events and festivals, inviting visitors to join in and experience the communal spirit of Métis music and dance. The Métis people's deep connection to the land is evident in their traditional hunting, fishing, trapping, and farming 10 www.businessmindsmedia.com

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14. practices. Métis Crossing provides seasonal activities that allow visitors to engage with these traditional practices, such as the Visions, Hopes, and Dreams Wildlife Park tours, where heritage species like bison illustrate their historical significance. This connection to the land is also reflected in farm-to-table culinary experiences, where visitors learn about harvesting and preparation practices rooted in Métis tradition. Traditional Métis clothing, particularly the use of materials like buffalo hide and woven textiles, showcases the resourcefulness and creativity of the Métis people. Historical exhibits at Métis Crossing display authentic Métis clothing from various eras, offering insights into making these garments and their roles in Métis life, practically and as a form of cultural expression. By prioritizing these elements in its programming, Métis Crossing ensures that visitors gain a comprehensive and immersive understanding of Métis culture. Each experience is designed to connect them to Métis history and the living culture that thrives today. life the connection between wildlife conservation and Métis cultural heritage. Saskatchewan River, retracing the routes Métis traders took centuries ago. This experience provides a historical perspective on Métis navigation and trade and connects visitors with the land and water, making it both educational and memorable. The sky-watching domes at Métis Crossing offer visitors a unique opportunity to engage with the night sky, a vital aspect of Métis cultural teachings about navigation and storytelling. Situated in a serene natural environment, these domes combine luxury with immersion, providing a space for relaxation and reflection. Nighttime storytelling sessions led by Métis guides enrich this experience as they share traditional tales about the constellations and their significance in Métis navigation and folklore, appealing to those seeking a deeper connection with the universe. Métis Crossing's farm-to-table dining experiences highlight traditional Métis and Indigenous-inspired cuisine. Utilizing ingredients from the on-site Food Forest and local suppliers, guests can participate in workshops to learn how to make bannock, a staple bread. These sessions emphasize sustainable practices and the significance of local, seasonal foods, complemented by stories about traditional food preparation and gathering. Exploring Distinctive Cultural Experiences and Traditions of the Métis Community Métis Crossing offers a diverse array of distinctive experiences that highlight Métis culture and traditions. The Visions, Hopes, and Dreams at Métis Crossing Wildlife Park showcases heritage species such as white bison, wood bison, plains bison, elk, and Percheron horses. This wildlife park combines conservation with cultural education, allowing guests to view these animals while learning about their historical significance to the Métis people. Bison, for example, were vital to Métis survival and economy during the fur trade, providing food, shelter, and materials. Guided tours enhance this experience by bringing to Traditional Métis art forms are another highlight, with hands-on workshops where visitors can learn beading, finger weaving, and embroidery. These crafts are integral to Métis identity, and each piece created tells a cultural story. Participants can create floral beadwork designs and weave their own Métis sashes, gaining insight into the significance of colors and the sashes' roles in cultural pride and identity. Daily experiences included with general admission allow visitors flexibility in exploring Métis culture and history. Seasonal historical exhibits feature artifacts and interpretive displays covering various aspects of Métis history, while contemporary art installations by Métis artists offer modern perspectives on identity. Self-guided trails invite exploration of the land's natural beauty, with interpretive signage detailing local flora and fauna and insights into Métis interactions with the environment. “Métis Spotlights” sessions provide opportunities to learn The Voyageur Canoe Experience immerses participants in the history of Métis voyageurs and the fur trade. Guests paddle along the North 12 www.businessmindsmedia.com

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17. about language (Michif), traditional clothing, and music through personal stories shared by Métis guides. Additionally, Métis Crossing offers cultural competency and professional development programs tailored to organizations, schools, and groups. These programs focus on understanding Métis culture, history, and contemporary issues, including workshops on reconciliation as well as cultural awareness training. This programming aims to deepen understanding and respect for Métis contributions to Canadian history and the challenges the Métis community faces. Customized educational programs for school groups include art workshops, storytelling, and nature activities designed to engage young learners. The experiences at Métis Crossing stand out for their combination of cultural learning and active participation, allowing visitors to engage directly with Métis traditions. Through outdoor adventures, culinary 15 www.businessmindsmedia.com

19. exploration, and creative workshops, Métis Crossing provides a culturally rich, educational, and immersive experience, making it a distinctive destination for all who visit. realities of Métis people. This approach fosters a better understanding and appreciation of Indigenous cultures, contributing to broader reconciliation efforts by dismantling stereotypes and building mutual respect between Indigenous and non- Indigenous communities. Integrating Cultural Preservation and Economic Empowerment in Reconciliation Efforts By creating job opportunities for Métis individuals, particularly in the tourism, education, and hospitality sectors, Métis Crossing supports economic empowerment and strengthens community capacity. These initiatives align with reconciliation goals by addressing economic disparities faced by Indigenous peoples. For example, the summer student program allows Métis youth to work in culturally meaningful roles, equipping them with valuable skills while deepening their connection to their heritage. Métis Crossing maintains a holistic approach to balancing cultural preservation, business development, and reconciliation efforts, viewing these aspects as deeply intertwined. The aim is to ensure economic sustainability respects and actively supports Indigenous reconciliation. The mission of Métis Crossing aligns closely with the principles of Indigenous reconciliation, which include promoting a deeper understanding and respect for Métis culture while contributing to the economic self-determination of Indigenous communities. Through a sustainable business model, Métis Crossing provides long-term employment opportunities for Métis people and creates an inclusive environment where all visitors can engage in reconciliation through education and cultural exchange. Métis Crossing ensures that business development respects Métis traditions and values. The commitment to sustainability reflects the Métis belief in land stewardship. Initiatives such as developing a solar farm and hydroponic gardening system help minimize environmental impact, aligning with Indigenous sustainability principles. These efforts represent good business practices and fulfill Métis Crossing's commitment to preserving the land for future generations, a central tenet of Métis culture. The business model of Métis Crossing focuses on cultural tourism, positioning the destination as a hub for reconciliation. Visitors receive authentic cultural experiences while learning about the history and current The farm-to-table dining experience exemplifies the merging of business 17 www.businessmindsmedia.com

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21. and culture. By sourcing ingredients locally and growing their own food, Métis Crossing promotes sustainability and reconnects with traditional Métis methods of harvesting and preparing food. This approach allows sharing of the Métis food story with visitors while supporting local producers and preserving culinary traditions. the tourism and educational opportunities offered. Essential Partnerships for Cultural Growth and Community Engagement Métis Crossing views partnerships as essential to its success and growth, enabling funding and support for cultural and educational initiatives while broadening its reach and enhancing offerings. These partnerships span various sectors, including government funding, tourism promotion, community engagement, and education. A key aspect of the economic model is that it directly funds cultural preservation. Revenues from accommodations, cultural workshops, and educational programs are reinvested into expanding cultural offerings and maintaining the site's historical integrity. Signature experiences, such as the Visions, Hopes, and Dreams Wildlife Park, provide both revenue and educational opportunities for visitors to learn about Métis interactions with the land and wildlife. This ensures financial viability while positioning the destination as a cultural hub for sharing Métis stories. Significant federal and provincial funding has allowed Métis Crossing to expand infrastructure, develop signature experiences, and enhance educational programs. These funding partnerships are vital for sustaining the long-term vision of Métis Crossing and supporting Métis cultural preservation. Federal funding from programs such as Canadian Heritage, Canada Economic Development (CED), and Indigenous Services Canada has been crucial for enhancing cultural and historical programming, including projects focused on reconciliation and education that align with the mission to provide cultural experiences for a wide audience. The income generated from business operations allows for providing free or subsidized educational programs, helping Métis and non-Métis students learn about Métis history and culture. These programs are central to reconciliation efforts, fostering a deeper understanding of Métis contributions to Alberta's history and promoting respect and inclusion. Provincial support from initiatives like Travel Alberta and the Alberta Culture and Tourism Department has played a critical role in promoting Métis Crossing as a destination. These funds have improved infrastructure, including the Lodge and the Wildlife Park, allowing for more immersive experiences. Additionally, provincial grants contribute to sustainability initiatives, such as solar farms and water management systems, reinforcing a commitment to environmental stewardship. In summary, Métis Crossing operates under the principle that cultural preservation and business development mutually reinforce. The organization recognizes that true reconciliation requires the economic empowerment of Indigenous communities. Through business growth, Métis Crossing aims to assert Métis sovereignty, promoting self-determination by retaining control over how their culture is shared and ensuring that Métis people benefit from 19 www.businessmindsmedia.com

22. Partnerships with key tourism organizations are vital for promoting Métis Crossing as a leading cultural destination in Alberta and Canada. Collaborations help broaden the reach of Métis culture to national and international audiences. As a member of the Indigenous Tourism Association of Canada (ITAC), Métis Crossing benefits from national marketing efforts that promote Indigenous tourism, receive guidance on sustainable practices, and gain recognition through awards, enhancing visibility and credibility. Through a partnership with Travel Alberta, Métis Crossing accesses a robust marketing platform that promotes Alberta's diverse travel destinations, highlighting its unique cultural offerings to domestic and international travelers. This partnership also provides resources for ongoing tourism development, including research and best practices for sustainable growth. Collaborations with Destination Canada further promote Indigenous experiences, connecting Métis Crossing with a broader audience, particularly international travellers interested in authentic cultural experiences. Local tourism groups like Explore Edmonton and Go East of Edmonton also promote Métis Crossing, reaching Albertans and other Canadians interested in Indigenous culture within their province. These organizations feature Métis Crossing in tourism guides and online platforms, encouraging regional visitors to engage with cultural programs and accommodations. Education and community engagement are core components of the mission. Collaborations with educational institutions and community organizations extend cultural teachings to a wider audience, connecting both 20 www.businessmindsmedia.com

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24. The Vision, Hopes, and Dreams at Métis Crossing Wildlife Tour would not be possible without our partners 22 www.businessmindsmedia.com

25. Métis and non-Métis participants to Métis culture. Partnerships with Rupertsland Institute and the Métis Nation of Alberta support youth employment and professional development. Programs like the Rupertsland Métis Youth Summer Employment Program provide work experience that deepens connections to heritage while building professional skills. The Métis Nation of Alberta also supports funding and resources for educational programming, reinforcing Métis Crossing's role as a hub for learning and engagement. goals. Collaborations with environmental and energy organizations fund projects like the on- site solar farm and closed-loop water system, ensuring responsible operation. Hydroponic gardening and vertical farming initiatives reflect the Métis value of land stewardship by allowing on-site food growth and reducing carbon footprints. Overall, partnerships with government bodies, tourism organizations, educational institutions, and community groups are instrumental for Métis Crossing in achieving its mission. These collaborations enhance the role of Métis Crossing as a premier Métis cultural destination, ensuring the site serves as a vibrant hub for education, cultural preservation, and community engagement. Collaborations with schools, colleges, and universities enable field trips, internships, and research opportunities, educating students about Métis culture, history, and contributions to Canada. Métis Crossing serves as a living classroom, shaping how young Canadians understand and respect Indigenous culture. Local Métis artists and knowledge keepers are also engaged to ensure that cultural programming is authentic, offering workshops in traditional crafts that provide hands-on learning experiences while supporting the Métis community economically. Cultural and Historical Significance of the Land The 688 acres along the North Saskatchewan River where Métis Crossing is located holds significant historical importance as a key waterway in the fur trade, a major economic driver for the Métis people. During this era, the Métis were known as the "People of the Buffalo" due to their vital role in buffalo hunting and their position as intermediaries between First Nations communities and European traders. The North Saskatchewan River served as an essential transportation route for fur traders, with many Métis communities established along its banks, including the ancestors of those residing in the area today. Partnerships with the private sector and corporate sponsors enhance offerings and improve facilities. These collaborations often focus on sponsorships and in-kind support, contributing to sustainability and growth. Corporate sponsors fund educational and cultural initiatives, including workshops and infrastructure improvements, and are crucial for expanding professional development and reconciliation training for corporate groups, aligning with the commitment to educate non- Indigenous Canadians about Métis culture. Métis families made substantial economic contributions through activities such as hunting, trapping, trading, and agriculture. These practices established the foundation for permanent Métis settlements in the region. The land encompassing Métis Sustainability is a priority, with partnerships supporting environmental 23 www.businessmindsmedia.com

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27. Crossing was part of this extensive network of Métis settlements, marking it as an important historical site for Métis culture and heritage. culture that Métis Crossing seeks to preserve and share. engage Métis and non-Métis individuals through interactive and culturally significant experiences. Visitors to Métis Crossing can experience this connection through various land-based cultural activities. Seasonal experiences such as fishing and hunting, central to the Métis way of life, are integrated into the programming, allowing guests to walk in the footsteps of the Métis of the 19th century. Beadwork holds a vital place in Métis artistry and identity. Workshops at Métis Crossing enable participants to learn traditional floral designs, a hallmark of Métis art, from Métis artists. These sessions convey the techniques and the cultural meanings and stories associated with the designs, which historically adorned clothing, bags, and other personal items, reflecting the Métis connection to nature. The nearby Victoria Settlement, founded in the mid-19th century, stands as a testament to the resilience and adaptability of the Métis community. This settlement was one of the early locations where Métis families created farms and trading posts, blending traditional lifestyles with new economic opportunities. Victoria became a focal point for the Métis in the region, contributing to the dissemination of Métis culture, language, and lifestyle in what is now central Alberta. The proximity of Métis Crossing to the Victoria Settlement highlights the deep historical connections to the Métis way of life in the area. The land at Métis Crossing serves as a living classroom where the history of the Métis is brought to life through cultural workshops, wildlife experiences, and historical reenactments. The 688 acres include areas designated for traditional Métis trapping and farming, providing insight into how the Métis lived off the land. This historical relationship with the land is also reflected in Métis architecture, including traditional trapper tents and materials used to construct the Lodge at Métis Crossing, showcasing Métis craftsmanship and connection to the natural environment. Finger weaving workshops teach participants the intricate craft used to create the traditional Métis sash, exploring its history, uses, and significance as a symbol of Métis identity. This hands-on experience allows visitors to engage directly with an important cultural artifact. As the fur trade declined, many Métis individuals in the region transitioned to homesteading, facing challenges related to land rights, particularly following the influx of European settlers. Despite being original occupants and economic contributors, the struggle for land title led to significant events like the Métis Resistance, famously led by Louis Riel. The land on which Métis Crossing stands symbolizes this broader history of resistance, resilience, and adaptation, representing the lives of Métis ancestors who lived, hunted, farmed, and traded long before the arrival of Western settlers. The programs also encompass traditional Métis practices of living off the land, including trapping and hunting. Participants gain insight into the sustainable methods employed by Métis ancestors, which are deeply rooted in their culture and respect for wildlife. In summary, the land at Métis Crossing is intricately tied to the history of the Métis people, from their role in the fur trade to their homesteading efforts and ongoing struggles for land rights. This location embodies the resilience, adaptability, and profound cultural connection that the Métis maintain with the land. Today, Métis Crossing continues to honour this history, providing a space for visitors to engage with and learn about the rich heritage and traditions that shape Métis identity. Another engaging program is the Voyageur Canoe Experience, where participants learn about the fur trade's significance to the Métis through a guided tour along the North Saskatchewan River. This hands-on experience combines physical activity with historical education. For the Métis, the land holds profound cultural and spiritual significance. Métis Crossing is situated on land where ancestors lived harmoniously with nature, relying on the environment for sustenance and spiritual connection. Teachings about the land's importance have been passed down through generations, and this bond is a fundamental aspect of Métis Engaging Educational Programs that Celebrate and Teach Métis Heritage Bannock baking workshops teach participants how to prepare this traditional Métis bread, providing historical context about its role in Métis culture and highlighting the blending of European and Indigenous culinary traditions. Métis Crossing provides various immersive educational programs to teach participants about Métis history, culture, and traditions. These programs 25 www.businessmindsmedia.com

29. The farm-to-table program involves learning about local harvesting practices and traditional food preparation, emphasizing sustainable food systems and the Métis relationship with the land. on activities, such as traditional crafts and nature walks, fostering pride in Métis culture among young participants. interpretation and presentation skills focusing on Métis history and values. This course equips both Métis and non- Métis participants with the knowledge to effectively share Métis stories, traditions, and perspectives. Through partnerships, Métis Crossing provides career development opportunities for Métis youth, such as the Summer Student Program, which equips them with professional skills while connecting with their cultural heritage. Conservation education is also a focus, with workshops that connect participants to the wildlife park housing heritage species, teaching them about these animals' historical and cultural importance to the Métis people and their traditional practices of environmental stewardship. The ICP course includes training in storytelling techniques, presentation skills, and making historical and cultural content accessible. Participants practice interpreting Métis culture through guided activities, gaining real- world experience in cultural interpretation. These hands-on programs have a significant impact on both Métis and non-Métis participants. For Métis visitors, these experiences facilitate a reconnection with their heritage, while non-Métis participants gain a deeper appreciation of Métis contributions to Canadian history. Feedback highlights the value of experiential learning, promoting dialogue and understanding between Indigenous and non- Indigenous peoples. Professional development programs for corporate groups aim to increase understanding of Métis culture and history while promoting reconciliation efforts. Participants engage in discussions about the Métis role in Canadian history and the impacts of colonization, fostering reflection on their roles in reconciliation. The course also addresses cultural competency and reconciliation, teaching participants how to discuss sensitive historical topics respectfully. This is particularly valuable for non- Métis participants and corporate groups, helping them approach the sharing of Métis stories with understanding. Youth-focused educational programs introduce students to Métis history, language, and culture through hands- One notable course is the Interpretive Cultural Presenter (ICP) course, which trains participants in cultural Completing the ICP course prepares participants for tourism, education, and cultural heritage careers. Graduates can 27 www.businessmindsmedia.com

30. work as interpretive guides and cultural presenters, promoting economic opportunities and cultural pride within the Métis community. This training enhances participants' ability to share Métis history authentically, contributing to the mission of educating the public, celebrating Métis heritage, and advancing reconciliation through meaningful engagement. Plans for Expansion and Enhanced Cultural Engagement Over the Next Five Years Led by Métis artisans, these workshops will provide hands-on learning experiences while offering a deeper cultural context. New art forms, such as quillwork, hide tanning, and Métis fashion design, will be introduced to engage a broader audience and showcase the diversity of Métis craftsmanship. Over the next three to five years, Métis Crossing aims to enhance its status as Alberta's premier Métis cultural destination by expanding offerings, infrastructure, and partnerships. The objective is to attract more visitors while deepening its programs' cultural and educational impact. Education is a cornerstone of Métis Crossing's mission, and there is a commitment to growing educational offerings for youth, ranging from K-12 students to post-secondary learners. Programs will be developed to ensure students learn about Métis contributions to Canadian history, linguistic diversity, and traditional practices. One strategic goal is to expand partnerships with schools across Alberta and Canada, offering field trips and virtual learning experiences that facilitate interaction with Métis culture. Promoting Understanding and Dialogue for Reconciliation The Visions, Hopes, and Dreams area within Métis Crossing Wildlife Park currently features heritage species such as white bison, wood bison, plains bison, elk, and Percheron horses. In the coming years, there are plans to introduce additional educational programming focused on the history and conservation of these species, highlighting their significance to the Métis way of life. Visitors will have the opportunity to engage in interactive workshops and guided tours that explain the importance of these animals in Métis culture, both historically and in contemporary contexts. Reconciliation is central to the mission at Métis Crossing. The organization actively promotes education about Métis culture, enhances understanding through workshops and cultural experiences, and provides a platform for meaningful dialogue between Indigenous and non-Indigenous peoples. Through programs such as professional development workshops for corporate groups and various educational initiatives, Métis Crossing contributes to a deeper understanding of Métis history and supports the spirit of reconciliation. The focus on professional development programs for businesses and organizations will continue, providing education on Métis culture, history, and reconciliation principles. The aim of this is to create tailored experiences for corporate groups, integrating cultural learning with team-building activities based on Métis traditions. Heritage and Building Connections Through Cultural Experiences One distinctive offering is the sky- watching domes, which connect visitors with the beauty of the night sky while providing Métis-themed accommodations. Expansion plans include nighttime programming featuring Métis storytelling, astronomy education, and cultural teachings regarding the significance of the stars in Métis navigation and storytelling traditions. This initiative aims to create a blend of luxury, education, and cultural immersion. Métis Crossing promotes pride in Métis culture through immersive experiences celebrating heritage. The cultural workshops, wildlife parks, and accommodations designed with Métis traditions in mind all contribute to this sense of pride. Feedback from visitors has been overwhelmingly positive, with many expressing a deeper connection to Métis stories and culture. Both locals and visitors recognize Métis Crossing as a living testament to the resilience and beauty of Métis traditions. Métis Crossing also plans to strengthen connections with universities and colleges to establish the site as a living classroom for students studying history, Indigenous studies, environmental science, and more. Opportunities for fieldwork, internships, and research will be provided, enhancing academic engagement with Métis culture and history. The continuation and expansion of popular workshops in beading, weaving, and crafts remain a priority. 28 www.businessmindsmedia.com

32. Plans to deepen existing partnerships with Indigenous organizations, educational institutions, and tourism bodies will also be prioritized. Collaborations with the Indigenous Tourism Association of Canada and local Métis organizations will elevate Métis Crossing as a leader in Indigenous cultural tourism, supporting program expansion and local economic growth. A commitment to sustainability, both environmental and cultural, remains strong. Plans include integrating sustainability practices into operations to preserve land and culture for future generations. Initiatives such as a solar farm and a closed-loop water and waste management system will power the site and serve as educational tools, illustrating how modern sustainable practices can coexist with cultural preservation. Workshops focused on sustainability, linked to Métis teachings on land stewardship, will be expanded to provide visitors with insights into these initiatives. Recognizing the importance of digital engagement, there are plans to invest in virtual programming to allow people across Canada and beyond to experience Métis culture remotely. This may include virtual tours, online workshops, and digital storytelling initiatives to broaden the reach of Métis Crossing's cultural and educational offerings. Building on a farm-to-table dining concept, the focus will shift toward growing more food on-site through vertical gardening and sustainable agriculture practices. Visitors will learn about traditional Métis agricultural methods and their adaptation to modern sustainability efforts, aligning with Métis values of land respect and future sustainability. Measuring Success Through Cultural Engagement and Community Impact At Métis Crossing, the success of programs and initiatives is assessed through quantitative metrics, such as attendance and participation rates, and qualitative feedback, including visitor testimonials and community engagement. These evaluations ensure alignment with the mission of cultural preservation, education, and reconciliation while also supporting sustainability and economic viability. There are plans to increase capacity for larger groups while maintaining the intimate, culturally immersive experience that sets Métis Crossing apart. New culturally-themed accommodations that reflect the Métis tradition of living harmoniously with the land are in development. The 40- room lodge and luxury sky-watching domes have been successful, and future expansions may include traditional Métis trappers' tents with modern amenities, blending history and comfort. One primary measure of success is tracking visitor numbers, including daily admissions, workshop participation, tours, and signature experiences. An increase in visitors year over year reflects the growing appeal of Métis Crossing as a cultural and educational destination. The organization also monitors repeat visitor rates, as returning guests signify the value and impact of its offerings. Success is further gauged by the extent to which visitors engage in multiple The existing campground will be further developed to offer additional glamping options that reflect traditional Métis living. This will provide visitors with authentic yet comfortable accommodations, catering to a wide range of preferences, from rugged outdoor experiences to luxury stays. 30 www.businessmindsmedia.com

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34. experiences, such as attending workshops, utilizing accommodations, and participating in cultural programs. remains engaging and informative. This feedback informs the development of future programs. reflects program success, as evidenced through testimonials and community discussions. The effectiveness of educational programs is determined by the number of schools and student groups visiting Métis Crossing and the size of these groups. The diversity of age groups engaged, from kindergarten to post- secondary, is also considered; broader age group engagement indicates a more significant educational impact. Feedback from teachers, collected through surveys and evaluation forms post-program, assesses whether the content meets educational goals and Input from the Métis community is actively sought during the development and refinement of programs. Engagement with community leaders, Elders, and artists ensures that cultural offerings are authentic and reflective of Métis experiences and traditions. Community participation in workshops, leadership roles, and cultural events serves as a key success indicator. Positive feedback from Métis participants regarding their cultural pride and identity connection further Visitors are always encouraged to complete feedback surveys, focusing on the educational value, cultural interpretation quality, and overall enjoyment. Positive testimonials that indicate an increase in knowledge or appreciation for Métis culture are crucial success indicators. Online reviews from platforms like Google, TripAdvisor, and social media are also monitored, with an increasing number of positive reviews highlighting cultural and educational aspects RoamCreative.ca Photography-DC. Roadshow. Alberta. Finals140 32 www.businessmindsmedia.com

35. serving as evidence of the organization meeting its mission. While cultural preservation is Métis Crossing's primary mission, economic sustainability is also vital. Revenue generated from cultural tourism, including admissions, accommodations, and merchandise sales, is tracked. A growing revenue base indicates financial sustainability, allowing Métis Crossing to reinvest in educational and cultural programs. The environmental impact of operations is another measure of success, with sustainability initiatives such as the solar farm, vertical gardening, and closed-loop water systems reflecting a commitment to reducing carbon footprint and increasing renewable resource usage. External recognition for contributions to cultural preservation and tourism also signifies success. For example, Métis Crossing received the Leading the Way in Sustainability Award from the Indigenous Tourism Association of Canada in 2023, affirming its leadership in cultural and sustainable tourism while meeting internal goals. The formation of partnerships with educational institutions, tourism bodies, Indigenous organizations, and corporate groups also signifies success. Collaborative events, shared resources, and increased participation in cultural programs are indicators of effective partnerships. The number of corporate groups engaging in professional development and reconciliation training at Métis Crossing is another metric of success, measured by participant feedback and meaningful changes implemented by these organizations post-experience. 33 www.businessmindsmedia.com

36. Diverse Accommodations for an Immersive Cultural Experience Each o?ering provides a distinct opportunity to engage with Métis culture and the site's natural beauty, catering to a range of preferences from outdoor experiences to modern comfort. The Lodge features 40 boutique-style rooms designed for a culturally immersive stay, equipped with modern amenities and accessible options for guests with mobility challenges. Family rooms accommodate multiple guests, making it convenient for families to enjoy activities at nearby attractions like the Visions, Hopes, and Dreams Wildlife Park. The Lodge's interiors showcase Métis-inspired decor, integrating traditional craftsmanship and ?oral motifs reminiscent of beadwork, while guests can enjoy Indigenous-inspired cuisine at the on-site Bistro and Lounge. The Sky Watching Domes o?er an intimate experience for those wishing to stay under the stars, designed with clear panels for panoramic views and enhanced by Métis storytelling sessions. Each dome is furnished for comfort and climate-controlled for year-round use, providing a secluded retreat that immerses guests in nature. For a more rugged experience, the Trapper's Tents re?ect the historical Métis way of life, set in a picturesque campground overlooking the North Saskatchewan River. These tents o?er a blend of traditional style and modern amenities, allowing guests to connect with nature and explore the surroundings akin to the Métis trappers of the past. By providing diverse accommodations, Métis Crossing ensures that every visitor ?nds a suitable option, enriching their understanding of Métis culture and enhancing their overall experience. Each type of lodging highlights various aspects of Métis life, creating an engaging, educational, and memorable stay. 34 www.businessmindsmedia.com

38. Smart Hotels HOW IOT IS REDEFINING Comfort onvenience

39. T he hospitality industry is undergoing a revolutionary transformation, thanks to the rapid advancement of the Internet of Things (IoT). Smart hotels are at the forefront of this change, leveraging connected devices and automation to enhance guest experiences, improve operational efficiency, and redefine convenience in ways never seen before. By integrating IoT technologies, hotels are not only meeting but exceeding the expectations of modern travelers, who seek seamless, personalized, and tech- driven services. ins, smart hotels are redefining traditional hospitality norms. Personalized Guest Experience One of the most significant advantages of IoT in hotels is the ability to offer highly personalized experiences. Smart rooms equipped with IoT-enabled devices allow guests to control lighting, temperature, curtains, and entertainment systems through a single interface, often a mobile app or voice command. For instance, smart thermostats can learn a guest's preferred room temperature and adjust accordingly, while AI-driven virtual assistants like Amazon Alexa or Google Assistant can provide customized recommendations for local attractions, dining, and hotel services. This level of personalization enhances guest satisfaction and fosters brand loyalty. The Rise of Smart Hotels With the increasing demand for high- tech accommodations, the concept of smart hotels has gained traction globally. IoT enables these establishments to create interconnected ecosystems where devices communicate with each other to streamline operations and enhance guest satisfaction. From AI-powered voice assistants to automated check- Seamless Check-In and Check-Out Traditional check-in and check-out

40. processes can be time-consuming and inconvenient. IoT-driven solutions are simplifying these procedures through mobile key technology and automated kiosks. Guests can check in via a mobile app, receive a digital key, and head straight to their room without waiting in long queues at the reception. Similarly, check-out can be completed seamlessly with automated billing, reducing friction and enhancing convenience. Improved Housekeeping and Maintenance Additionally, the initial investment in IoT infrastructure can be significant. However, the long-term cost savings in energy efficiency, maintenance, and enhanced guest experiences often justify the expenditure. IoT is transforming housekeeping and maintenance services, making them more proactive and efficient. Smart sensors in guest rooms can notify housekeeping staff when a room is vacant and ready for cleaning, reducing unnecessary disturbances. The Future of Smart Hotels As technology continues to advance, the future of smart hotels looks even more promising. The integration of 5G networks will enable faster and more reliable IoT applications, further enhancing automation and connectivity. AI-powered chatbots and virtual concierges will become more sophisticated, offering hyper- personalized services tailored to individual guest preferences. Predictive maintenance is another game-changer. IoT-enabled systems can detect equipment malfunctions in elevators, air conditioning units, or plumbing before they become major issues, allowing hotels to address problems proactively. This not only improves guest satisfaction but also extends the lifespan of hotel assets. Enhanced Security and Safety Security is a top priority for hotels, and IoT technology plays a crucial role in enhancing safety measures. Smart locks replace traditional keycards, reducing the risk of lost or stolen keys. Guests can access their rooms through biometric authentication, mobile credentials, or facial recognition technology. Smart Dining and Room Service Augmented reality (AR) and virtual reality (VR) are also expected to play a significant role in the hospitality industry. Guests may soon be able to take virtual tours of hotels before booking or use AR to navigate hotel facilities seamlessly. Dining experiences in smart hotels are also evolving with IoT. Guests can place room service orders through mobile apps, smart TVs, or voice assistants. AI-driven kitchen management systems optimize order processing, ensuring faster delivery times and minimizing food waste. IoT-enabled surveillance systems with real-time monitoring and AI-powered threat detection enhance hotel security. Additionally, smart smoke detectors, leak sensors, and emergency alert systems provide real-time notifications to both guests and hotel staff, ensuring rapid response to potential hazards. Conclusion The rise of smart hotels driven by IoT is revolutionizing the hospitality industry, offering guests an unparalleled level of comfort, convenience, and personalization. From seamless check-ins to energy- efficient solutions and AI-powered assistance, these technological advancements are setting new standards in guest experiences. As more hotels embrace IoT innovations, the future of hospitality will continue to be shaped by cutting-edge technology, ensuring a smarter and more efficient travel experience for all. Some hotels have introduced robotic waiters and automated minibars that track consumption and update inventory in real-time. These innovations enhance efficiency while providing a futuristic dining experience for guests. Energy Efficiency and Sustainability IoT is also helping hotels become more energy-efficient and environmentally responsible. Smart energy management systems use sensors to detect occupancy and adjust lighting, heating, and cooling accordingly. This not only reduces energy consumption but also lowers operational costs. Challenges and Considerations Despite its numerous benefits, implementing IoT in hotels comes with challenges. Cybersecurity concerns are paramount, as increased connectivity can expose hotels to potential data breaches. Robust encryption, secure networks, and continuous monitoring are essential to protecting guest information. Many hotels have adopted IoT-driven water management solutions that monitor usage and detect leaks, ensuring conservation efforts are optimized. By integrating sustainable practices, smart hotels are aligning with the growing demand for eco- friendly travel options. 38 www.businessmindsmedia.com

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42. ENHANCING GUEST THROUGH CUSTOM I options available, travelers seek experiences that go beyond standard services. Personalization has emerged as a key differentiator, allowing hotels to create meaningful connections with their guests. By leveraging technology, data analytics, and guest insights, hotels can craft bespoke experiences that cater to individual preferences, fostering long-term loyalty and advocacy. The Role of Data and Technology n today's competitive hospitality industry, guest loyalty is more valuable than ever. With numerous Advancements in technology have revolutionized how hotels personalize experiences. Through customer relationship management (CRM) systems, artificial intelligence (AI), and the Internet of Things (IoT), hotels can gather and analyze guest data to deliver more relevant services. • Guest Profiles and Preferences Hotels can create detailed guest profiles that include previous stays, dining habits, room preferences, and special occasions. This data enables staff to anticipate guest needs and provide personalized recommendations, such as suggesting a favorite dish upon arrival or offering a preferred pillow type. AI-Powered Chatbots and Virtual Assistants AI-driven chatbots and virtual assistants can enhance the guest experience by providing instant, customized responses to inquiries. Whether it's booking a spa appointment or requesting late check-out, these Understanding Personalization in Hospitality Personalization in hospitality refers to the practice of tailoring services, amenities, and interactions to meet the unique needs of each guest. This can range from customized room settings and preferred dining choices to tailored travel recommendations and exclusive offers. The goal is to make guests feel recognized, valued, and appreciated, ultimately enhancing their overall satisfaction and encouraging repeat visits. • 40 www.businessmindsmedia.com

43. The Power of Personalization 41 www.businessmindsmedia.com

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45. • tools streamline communication and improve convenience. Smart Room Customization IoT- enabled hotel rooms allow guests to personalize their environment through smart controls. With a simple app or voice command, they can adjust lighting, temperature, and entertainment settings to match their preferences, creating a home-like atmosphere. genuine care. Training staff to recognize returning guests, remember their preferences, and engage in meaningful conversations adds a personal touch that technology alone cannot replicate. • The Impact on Guest Loyalty and Business Success Hotels that successfully implement personalization strategies experience numerous benefits: Tailored Marketing and Promotions A well-executed personalization strategy extends beyond the guest stay. Hotels can use targeted marketing to build deeper connections and encourage repeat bookings. • Increased Guest Retention: Personalized experiences encourage repeat visits and long- term loyalty. Higher Revenue: Guests are willing to pay more for services tailored to their preferences, leading to higher spending per visit. Positive Reviews and Referrals: Satisfied guests are more likely to leave positive reviews and recommend the hotel to others, enhancing its reputation. Competitive Advantage: Personalization sets a hotel apart from competitors, making it the preferred choice for travelers seeking unique experiences. • • Customized Email Campaigns Sending personalized emails based on guest preferences and past stays can enhance engagement. For example, offering a returning guest a discount on a suite they previously enjoyed or suggesting a travel package that aligns with their interests. Exclusive Loyalty Programs Personalized loyalty programs that offer tailored rewards—such as room upgrades, spa treatments, or curated experiences—can incentivize guests to choose the same hotel chain for future travels. Special Occasion Recognition Acknowledging guest birthdays, anniversaries, or milestones with personalized surprises like complimentary desserts or handwritten notes can create emotional connections that enhance loyalty. • • • Conclusion • In an era where experiences matter more than ever, personalization is a powerful tool for building guest loyalty. By combining technology with human-centered service, hotels can create memorable stays that leave lasting impressions. Investing in personalized guest experiences not only enhances satisfaction but also drives long-term business success, ensuring that guests return time and time again. The Human Touch: Balancing Technology with Genuine Hospitality While technology plays a significant role in personalization, the human element remains irreplaceable. Guests appreciate thoughtful gestures and attentive service that demonstrate 43 www.businessmindsmedia.com

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