Presenting Financial Aid Award Letters Online Natalie Seever Financial Aid Systems Analyst
Overview • What is an Award Letter? • Why put letters on the web? • Benefits • Marketing Plan • Survey Results • How its done – The Flow • Finale – The Letter
Award Letter Definition • An award letter is a formal offer of financial aid presented to the student for the upcoming award year. • It lists all awards, including grants, scholarships and loans, approved for the student.
Why Put Letters on the Web? • Meet students desire to transact online • Increase letter turnaround time • Eliminate PowerFAIDS limitations
#1 Reason Get financial aid money to students as quickly and conveniently as possible!
The Benefits • Increased letter turnaround • Reduced printing & postage costs • Reduced manual work
Marketing Plan • Introduction of other financial aid web pages • Entering vs. Returning students • Postcards • Emails • Survey
The Survey Says… SUCCESS!
Survey Numbers • 95.6% - Above average approval rating • 91% - Students that have responded to letters posted on web
Survey Feedback • Positive feedback • Convenient • Easy to use • Change feedback • Printing • Award changes • Confirmation
The Flow • Export – Data file, intended for Word letter merge, exported from PF batch utility to shared drive • Load – Custom program loads data into db tables • Pending – Student views pending letter • Response – Student submits letter online • Processed – Letter data is fed back into PowerFAIDS nightly
The Letter Drum role please…
Questions? Contact Info: NatalieSeever@MissouriState.edu Financial Aid Systems Analyst Computer Services – MIS 417.836.3022