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Managing Up Taking Control. Prepared by Dawn M. Rose, JD, PHR Human Resource Manager University of Chicago Department of Surgery. Introduction . Managers are not perfect!

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Managing up taking control

Managing UpTaking Control

Prepared by Dawn M. Rose, JD, PHR

Human Resource Manager

University of Chicago Department of Surgery

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Introduction
Introduction

  • Managers are not perfect!

  • Unskilled managers cause sleepless nights, anxiety attacks, depression, headaches, ulcers, fights with coworkers, absenteeism, overworking, and/or substance abuse

  • There are two kinds of management in business: managing down & managing up

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


What is the difference
What is the difference?

  • Managing downtaking charge of your staff

  • Managing upmanaging the people in positions of authority over you, especially your boss

    The less adept your boss is at Managing Down,

    the more important Managing Up becomes.

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Why are there so many poor managers promoted based on
Why Are There So Many Poor Managers? Promoted based on…

  • Technical expertise

  • Seniority

  • Political Reasons

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


To manage up effectively
To Manage Up Effectively:

  • You must accept that your boss has limitations as a manager

  • You must be willing to take responsibility for improving the relationship

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Accepting that your boss has limitations
Accepting That Your Boss Has Limitations

  • My boss should…

    • be more organized

    • know how to delegate

    • spell out what is expected of me

    • give me some time and attention

    • appreciate me more

    • give me positive feedback

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Two choices
Two Choices:

Complain OR

Acknowledge & Manage Up

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


The five pivotal practices of managing up
The Five Pivotal Practices of Managing Up

  • Train your boss to meet with you regularly

  • Come to every meeting with a detailed agenda

  • Keep a pulse on your boss’s changing priorities

  • Anticipate problems and offer solutions

  • Always be prepared to give a status report on your projects

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Pivotal practice 1 train your boss to meet with you regularly
Pivotal Practice #1: Train your boss to meet with you regularly

  • A time convenient to her/his schedule

  • Short in duration

  • Not “on the fly”

  • At regular intervals

  • Brief, organized & on point

  • Be persistent

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Pivotal practice 2 come to every meeting with a detailed agenda
Pivotal Practice #2: Come to every meeting with a detailed agenda

  • Active, not passive, approach

  • Prioritize problems & questions

  • List everything you need to discuss

  • Bring any needed documentation

  • Take notes on your agenda & file it for future reference

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Pivotal practice 3 keep a pulse on your boss s changing priorities
Pivotal Practice #3: Keep a pulse on your boss’s changing priorities

  • What’s your priority today?

  • What do you need today?

  • What can I do for you?

  • What else needs to get done?

  • What problem do you need me to take care of?

  • How can I help you?

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Pivotal practice 4 anticipate problems and offer solutions
Pivotal Practice #4: Anticipate problems and offer solutions priorities

  • Confirm appointments

  • Clarify logistics

  • Anticipate the reliability of equipment

  • Replenish supplies before they run out

  • Normalize predictable problems

NOT SO GOOD !

GOOD

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Pivotal practice 5 always be prepared to give status reports on your projects at any time
Pivotal Practice #5: Always be prepared to give status reports on your projects at any time

  • What you are currently working on

  • Where you are in terms of accomplishing certain tasks

  • How far you’ve progressed on any long-range projects

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


The high five of managing up
The High Five of Managing Up reports on your projects at

  • Be on time or early for the start of your day

  • Be a gatekeeper and keep away unwanted time-eaters

  • Create systems so that others can find things when you’re not around

  • Keep confidential information where it belongs

  • Underpromise and overdeliver

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


High Five #1: Be on time or early for the start of your day reports on your projects at Enhance your reputation as a dependable member of any team

  • Time to prioritize & plan

  • :10 can make a big difference

  • Focus + Reliability + Time Management = capable of handling greater responsibility

  • Punctuality – professionalism, respect, reliability, and eagerness

  • Chronic lateness – the exact opposite

  • Time cushions

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


High Five #2: Be a gatekeeper reports on your projects at & keep time-eaters away from your bossGain points for handling difficult people and difficult situations

  • Divert them to another appropriate department

  • Take the hit yourself & handle independently or relay the message

  • View your role as the “office diplomat”

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


High Five #3: Create systems so that your boss can find things if you’re not aroundBe seen as someone who’s organized and able to empower others

  • Prevents frustration

  • Avoids duplications of work

  • Saves the time of rifling through paper and/or computer files

  • Gives your boss the answer if they need to provide one while you are unavailable

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


High five 4 keep confidential information where it belongs be known as trustworthy and discrete
High Five #4: Keep confidential information things if you’re not aroundwhere it belongsBe known as trustworthy and discrete

  • What you see and hear in your boss’s office stays there

  • Build a reputation as someone capable of holding sensitive information

  • Earn the trust and confidence of your boss

  • Unless it is illegal, immoral, or unethical, be a vault!

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


High five 5 underpromise and overdeliver be considered an outstanding addition to any team
High Five #5: Underpromise and overdeliver things if you’re not aroundBe considered an outstanding addition to any team

  • Why? Most people do the opposite

  • Unexpected delays & obstacles inevitably interfere with goal accomplishment

  • Others may be depending on you

  • Rule of Thumb: Projected hours X 2

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


Summary
Summary things if you’re not around

  • DO remember that managers are not perfect

  • DON’T just complain – manage up!

  • DO set meetings & agendas

  • DON’T lose track of your boss’s priorities

  • DO anticipate problems & offer solutions

  • DON’T forget the high five for excellence

From the book "Working with You Is Killing Me" by Katherine Crowley & Kathi Elster


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