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Calgary Refugee Health Program Settlement Division Calgary Catholic Immigration Society. Fariborz Birjandian RAP conference Vancouver February 2007. Settlement Program. Health Program History. Initial dialogue and MSDIF Proposal Service Launch in summer 2002

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Calgary refugee health program settlement division calgary catholic immigration society l.jpg

Calgary Refugee Health ProgramSettlement DivisionCalgary Catholic Immigration Society

Fariborz Birjandian

RAP conference Vancouver February 2007

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Health Program History

  • Initial dialogue and MSDIF Proposal

  • Service Launch in summer 2002

  • Phase 1 - Orientation, Service Model

  • Phase 2 - Partnership and Program Development, Operational Data Collection

  • Phase 3 - ARP and Infrastructure Development

  • Phase 4 - Sustainability and Growth

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Target Population

  • Federally-sponsored refugees destined for Calgary

  • Federally-sponsored refugees who relocate to Calgary within 1 year of arrival

  • Refugee claimants

  • Community-sponsored refugees

  • Immigrants from refugee-like situations (family class immigrants)

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A community where immigrants coming from refugee-like situations are supported in their resettlement through the pursuit of optimal health.

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To optimize the health of our clients through the provision of integrated transitional primary health care and through enhanced access and coordination within the health system

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  • To enhance access to and coordination of health system services for new refugees

  • To provide transitional primary care to new refugees to Calgary

  • To increase appropriate disease prevention activities in new refugees to Calgary

  • To enhance health protection services for refugees impacted by public health or communicable disease conditions

  • To enhance and support health promotion strategies and initiatives to address important refugee health issues

  • To advocate for and enhance responsiveness of the health system to meet the health needs of refugees

  • To support health and settlement activities through improved coordination of services and mutual support

  • To promote and develop the program in order to achieve its mission

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  • Successful settlement is the goal. Health services are in support of settlement.

  • The health services are transitional. Clients are expected to integrate into society and the health system

  • The emphasis is on enhancing access to and coordination of existing health system services rather than creating new services

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Health Program Funding

  • Medical Services Budget (FFS and ARP)

  • Interim Federal Health

  • Medical Services Delivery Innovation Fund

  • Donations and in-kind contributions

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Health Program Activities

Agency Support

Program Promotion and Development


Health Promotion

Access & Coordination

Health Protection

Clinical Services

Disease Prevention


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Agency Support

  • Health-related activities to support other CCIS service divisions

  • Workshops and seminars

  • Responding to staff and agency concerns and questions

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Program Promotion and Development

  • Strategic and operational planning

  • Management and evaluation

  • Quality improvement

  • Identifying and recruiting partners

  • Infrastructure development

  • Program promotion and awareness

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Administrative Services

  • Data tracking and analysis

  • Intra and interagency communication

  • Management, planning, operational, settlement, agency, and medical meetings

  • Administration of the program

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Access and Coordination

  • Engage, partner with and support

    • Health system

      • Providers

      • Programs

    • Immigrant-serving agencies

    • Clients

  • Create new services

  • Modify existing services

  • Provide instrumental support

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    Clinical Services

    • Triage and management of urgent conditions and client concerns (including after hours call)

    • Client health intake and assessment

    • Follow-up of health concerns identified on health intake

    • Follow-up of problems identified through screening program

    • Ongoing transitional primary care

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    • Participating in conferences and workshops

    • Raising awareness of issues

    • Working towards system improvement and responsiveness

    • Supporting the training of international medical graduates

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    Disease Prevention

    • Systematic Screening

      • History

      • Physical Examination

      • Laboratory

        • Blood

        • Stool

        • Urine

  • Increasing Uptake of other Clinical Preventive Measures

  • Vaccinations

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    Health Protection

    • Treatment and follow-up of communicable disease conditions

    • Coordination with the CDC unit

    • Coordination with Environmental Health

    • Coordination with TB services

    • Coordination with the STD clinic

    • Coordination with SAC

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    Health Promotion

    • Health Systems Orientation

      • Insurance

      • Vision and dental services

      • Health system overview

  • Women’s Health

  • Child Health

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    Margaret Chisholm Resettlement Centre

    Health Program

    Phone: 265-3410

    Fax: 265-3411