revitalizing your asc network l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Revitalizing Your ASC Network PowerPoint Presentation
Download Presentation
Revitalizing Your ASC Network

Loading in 2 Seconds...

play fullscreen
1 / 15

Revitalizing Your ASC Network - PowerPoint PPT Presentation


  • 224 Views
  • Uploaded on

Revitalizing Your ASC Network. What Is the Certified Service Center Program?. United effort to raise the level of professionalism in the service industry. Mission. Promote positive service experiences Establish service quality standards Identify quality service providers To consumers

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Revitalizing Your ASC Network' - Audrey


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
what is the certified service center program
What Is theCertified Service Center Program?
  • United effort to raise the level of professionalism in the service industry
mission
Mission
  • Promote positive service experiences
  • Establish service quality standards
  • Identify quality service providers
    • To consumers
    • To manufacturers and industry affiliates
history
History
  • What associations are behind the certified service center program?
  • Who developed the program?
supporters
Supporters
  • Consumer Electronics Association (CEA)
  • Electronics Technicians Association (ETA)
  • North American Retail Dealers Assn. (NARDA)
  • Professional Service Association (PSA)
  • United Service Association (USA)
  • United States Motorola Service Stations (USMSS)
types of service centers
Types of Service Centers
  • Consumer Electronics Service
  • Appliance Repair
  • Business Office Equipment Service
  • Computer Service
  • Satellite/Antenna Installation
  • Audio/Video Service
  • Communications Service
  • Mobile/12 Volt Service
  • Security System Service
  • Home Theater Installers (pending)
requirements
Requirements
  • Facility service capability
  • Code of conduct
  • Test equipment
  • Service and warranty policies
  • Management skills
  • Technical certification
  • Licensing, insurance and appearance
manufacturer supporters
Manufacturer Supporters
  • DCCM Cellular
  • Electrolux
  • LG-Zenith
  • Flarion Technologies
  • Hitachi America
  • JVC
  • Kenwood Service Corporation
  • Microsoft
  • Mitsubishi
  • Motorola
  • Night Owl Optics
  • Panasonic Consumer Electronics
more mfg supporters
More Mfg. Supporters
  • Parasound Products, Inc
  • Philips Consumer Electronics
  • Pioneer Electronics
  • Rostra Precision Controls
  • Samsung Electronics
  • Sharp Electronics
  • Soliloquy Loudspeaker Co.
more mfg supporters10
More Mfg. Supporters
  • Sony Electronics Inc.
  • Sub Zero Manufacturing
  • Thomson Multimedia Inc.
  • Toshiba America Consumer Products
  • Whirlpool Corporation
  • Yamaha
servicer benefits
Servicer Benefits
  • Tells customers that quality is important
  • Increases perceived value of service
  • Bolsters customer confidence
  • Differentiates business
  • Increases customer base
why get involved
Why get involved?
  • Build a better service network
  • Identify the highest quality ASCs
  • Positive consumer service experience
  • Quality service strengthens brand loyalty
  • Fewer customer complaints
  • Reduced product returns
how can we support csc
How can we Support CSC?
  • Complete Manufacturer Support Statement
  • Encourage ASCs to become certified
  • Provide scholarships to select ASCs
  • Offer incentives
  • Stuff CSC brochures with warranty checks
  • Decide today how you will help the program succeed and then DO IT!