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FOOD AND BEVERAGE MANAGEMENT “THE FOOD SERVICE INDUSTRY” Learning Objectives: 1- Identifying segments of the food service industry and its products 2 - Identifying and discussing three levels of Management, Production and Service Personnel of a Food and Beverage Operation

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food and beverage management

FOOD AND BEVERAGE MANAGEMENT

“THE FOOD SERVICE INDUSTRY”

learning objectives
Learning Objectives:

1- Identifying segments of the food service industry and its products

2 - Identifying and discussing three levels of Management, Production and Service Personnel of a Food and Beverage Operation

slide3

The Food Service Industry tends to be separated into two sets of sectors: A) Profit Oriented Sectors - Commercial Operations-Main objective is to maximize their profit levelB) The Cost Prevision Sector - Institutional Operations-Main objective is to minimize their cost level

LO1

slide4

A) Profit Oriented Sectors - Independents (Single Unit)

-Chain Restaurants (Multi-Unit) - Franchises *Franchisee

*Franchisor

B) The Cost Prevision Sector - Management Companies

LO1

products of food service industry
Products of Food Service Industry

Products have two dimensions:

  • Features

The physical characteristics of the product

  • Benefits

The satisfaction of the customer

LO1

slide6

The food service industry’s products may be defined as the set of satisfactions or dissatisfactions which customer receives from a food service experience

LO1

slide7
The satisfaction may be:- Physiological needs- Economical needs- Social needs- Psychological needs- Convenience needs

LO1

what is management
Whatis management ?
  • Using what you’ve got -resources-to do what you want to do -attain organisational objectives

Resources

  • People
  • Money
  • Time
  • Energy
  • Product
  • Equipment

LO2

people in food service
People in Food Service

A) Managers

—Top Managers

— Middle Managers

—Supervisors

OR

  • Line Managers
  • Staff Managers

LO2

b production personnel
B) Production Personnel
  • Chefs
  • Cooks
  • Assistant cooks
  • Pantry Service Assistants
  • Stewards
  • Storeroom and Receiving Employees
  • Bakers

LO2

c service personnel
C) Service Personnel
  • Dining Room Managers
  • Host/Captains/Maitre d’s
  • Food Servers
  • Buspersons
  • Bartenders
  • Service Bartender
  • Beverage Servers
  • Cashiers

LO2