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How can we help? Developing staff skills to support e learning in libraries: the UEL experience Cathy Walsh Some background 90% modules on VLE Distance and work based students Virtual learning on campus The role of Library staff Web 2.0 and e learning UEL Docklands Library

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how can we help
How can we help?

Developing staff skills to support

e learning in libraries: the UEL experience

Cathy Walsh

some background
Some background
  • 90% modules on VLE
  • Distance and work based students
  • Virtual learning on campus
  • The role of Library staff
  • Web 2.0 and e learning
new building new behaviours
New building, new behaviours
  • 24/7 during semester
  • Group work spaces/social spaces
  • PCs – in huge numbers
  • Increasing numbers of students resident at Docklands
  • 70% increase in enquiries
  • Little social space available elsewhere
  • Staff working in open plan area – highly accessible
what have we got to offer
What have we got to offer?
  • Self service
  • E resources and collections
  • Email services
  • Virtual reference/online chat
  • VLE - Your e library
  • Personalised services
the uel strategy
The UEL strategy
  • Learning and Teaching Strategy to 2009:

“ Our vision is to be a leading UK multi-mode university with as many students educated off-campus as on-campus.”

  • UEL Strategic Plan 2008-13

“Expansion of our distance and e learning and a commitment to providing equality of learning opportunity.”

the uel e learning strategy 2008
The UEL E Learning Strategy, 2008
  • E learning must be integrated, both physically and virtually, into UEL policies and practices and all aspects of students experiences.”
  • “We will use e learning technologies to produce a more interactive and independent environment for learners…”
skills gap
Skills Gap?
  • LLS Staff profile
  • Skills analysis – survey
  • Student needs
  • Training and development for all staff
  • The project as a Learning Enhancement Opportunity
  • Collaboration with SDEL
leo project
LEO project
  • TQEF funding made available under LEO (Learning Enhancement Opportunity)
  • UEL Learning & Teaching Committee
  • Joint project with SDEL (School of Distance and E Learning)
  • Bid for funding to cover staff costs, some equipment and professional fees
how can we help aims
How can we help? Aims
  • Identify the baseline skills needed to support learning in a blended learning environment.
  • Develop a coherent induction and staff development programme for library staff
  • Develop a UEL Plus module to facilitate self guided learning for members of staff wishing to develop or enhance their awareness of new technologies, e learning and e resources in libraries.
  • To develop, maintain, and make available to all LLS staff a collection of best practice and staff development resources (e.g Lib 2.0, blogs, professional association resources, audio and video).
crash course in web 2 0
Crash Course in Web 2.0
  • Blogs and Wikis
  • Social networking (Facebook)
  • Skype
  • Podcasts
  • Social bookmarking
  • Serious gaming and virtual worlds
  • VLEs
moving on
Moving on…..
  • Feedback from Crash Courses
  • Student focus groups
  • LLS (Library) staff focus groups
  • Library managers from other institutions
  • Results
  • Where we are now.
feedback from crash course
Feedback from Crash Course
  • “Social bookmarking - a fantastic resource for research students”
  • “Wikis, Blogs and podcasts seem to plug the gaping holes in communication….staff-to-management, staff-to-staff, lecturers-to-students…”
  • “Work at home and never see a real human being….!”
the student view
The student view
  • Focus Groups
  • What help do they need now?
  • What might they need in future?
  • What do they see as Library staff’s role in supporting their learning online and in the libraries?
student focus group we need more help with
Student Focus Group: we need more help with....
  • Basic equipment in libraries (copiers, printers, binders, scanners etc)
  • Athens accounts
  • Selecting the right online resources and databases
  • Sconul – what are we entitled to under this scheme?
and more
And more ....
  • “… Athens, UEL Plus, Turnitin, IT …we need a lot of help!” (Student)
  • It’s [Athens] got everything – you just have to know where to look” (Student)
  • Teaching students about IT facilities offers them a chance to work independently…” (Library Assistant)
google generation
Google generation...?
  • “We help students with everything from turning on PCs – lots of people have no idea and are even confused by email.”
  • Library Assistant
where to now
Where to now….?

Specify training modules to include:

Basic IT to get started

VLE (UEL Plus)

Turnitin

Plato

Athens and e resources

E books

concluding comments
Concluding comments
  • Need to look further at basic IT skills for students
  • Continue to work in partnership with SDEL colleagues to deliver LLS staff training and student support
  • Specify training modules starting with induction level for all LLS staff