English for Tour Leaders & Guides 領隊與導遊英文課程規劃. Unit One 在機場時 — 辦理登機與出境手續. Unit Two 於登機閘口前. Unit Three 搭機時. Unit Four 轉機時. Unit Five 辦理入境手續. Unit Six 帶團中服務. Unit Seven 餐廳作業. Unit Eight 飯店作業. Unit Nine 推銷自費行程. Unit Ten 操作團體購物. Unit Eleven 返國前辦理出境手續. Unit Twelve 突發狀況處理.
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