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Building a Corporate University in Your Firm Elaine Pomfrey eLearning Consultant Littler Mendelson, P.C. Friday, October 10, 2003 10% of computer’s potential 29 offices 1 trainer Littler’s Business Need in 1999 Create a Vision Develop a Plan Design Course Catalog

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Building a corporate university in your firm l.jpg

Building a Corporate University in Your Firm

Elaine Pomfrey

eLearning Consultant

Littler Mendelson, P.C.

Friday, October 10, 2003


Littler s business need in 1999 l.jpg

10% of computer’s potential

29 offices

1 trainer

Littler’s Business Need in 1999


The steps l.jpg

Create a Vision

Develop a Plan

Design Course Catalog

Develop/Purchase Courseware

Administer

Measure the Impact

The Steps


Create a vision l.jpg
Create a Vision

  • Retain employees

  • Provide consistent training and information

  • Reach geographically dispersed workforce


Brainstorm l.jpg
BrainStorm

What is your vision for your firm’s corporate university?


Develop a plan l.jpg
Develop a Plan

  • Assess business needs

    • What is keeping managers up at night?

  • Identify skills to fulfill those needs

  • Define methods to teach those skills


Design the course catalog l.jpg
Design the Course Catalog

Focus groups determined proficiencies

Proficiencies grouped into customized Learning Profiles for each job type

Attorney – Staff

Secretary – Legal Information Staff

Paralegal – Acctng - GL/Financial Reporting

Administration – Document Processors

Accounting – Part-timers


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BrainStorm

If you had a corporate university, what specific courses would be in your course catalog?


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Littler University

Instructor Led - ILT

Documentation - QRG

eLearning

Asynchronous: online courses

Synchronous: webconference

Delivery Methods


Develop purchase courseware l.jpg
Develop/Purchase Courseware

Learning Management System

Administration

Content


Content l.jpg

What are your issues?

MS Office - NETg

Macromedia Authorware & Flash

Content

  • Evaluate

    • Educational Content

    • Interactivity and Simulation

    • Time

    • Cost


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Other eLearning Tools

  • PowerPoint

  • Viewlet by Qarbon

  • Camtasia

  • FrontPage or Dreamweaver CourseBuilder

  • Macromedia Breeze


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Learning Management System

  • Started with MindQ

  • In-house built LMS

  • Certificate

  • Evaluate

    • Reporting Needs

    • Personnel

    • Integration with courses


Administer l.jpg
Administer

  • Marketing

  • Support

  • Maintenance

  • Reports

  • Certification Program


Lu computer proficiency certification program l.jpg
LU Computer Proficiency Certification Program

  • Silver Certification for core proficiencies

  • Gold Certification for optional proficiencies

  • Tied to year end review via new Computer Proficiency section


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Measure the Impact

  • Enrollment and Certification stats

  • ROI reports – trainers’ time and travel saved

  • Office Administer surveys

  • End user surveys



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Lessons Learned

  • Market, market, market!

  • Time crunch

  • eLearning hurdle

  • Offer a carrot or a stick


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The Future…

  • Pre-hire testing

  • Get attorneys involved

  • Expand offerings – HR, CLE, etc.


How to market elearning l.jpg

Research audience needs up front.

Pay attention to culture.

Be specific in your marketing.

Find e-learning champions.

Get learners’ managers involved.

6. Brand your program.

7. Don’t stop with the launch: Keep communicating.

8. Tie e-learning to consequences.

9. Give learners enough time and space.

How to Market eLearning

--Source: www.e-learningmag.com


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BrainStorm

  • What hurdles will you have to jump to create a corporate university?

  • Any way to lower the bar on the hurdles?


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For training to be effective, it has to maintain a reliable consistent presence. Employees should be able to count on something systematic, not a rescue effort summoned to solve the problem of the moment. In other words, training should be a continuous process rather than a one-time event.

-- Andrew S. Grove

CEO, Intel Corp


Resources l.jpg

Corporate Univ Xchange consistent presence. Employees should be able to count on something systematic, not a rescue effort summoned to solve the problem of the moment. In other words, training should be a continuous process rather than a one-time event.www.corpu.com

ASTD

www.learningcircuits.org

Masie Center www.masie.com

e-learning

www.elearningmag.com

Training (& Online Learning)

www.trainingmag.com

Littler University

epomfrey@littler.com

620-792-3048

Resources

Web Sites

Magazines & e-newsletters


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