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BrightStar Credit Union. Contact Us: Website Tie-in with Help Desk. Presented by: David Tyus. BrightStar Facts. 275 million in assets 37,000 + members Chartered in 1946 Located in Fort Lauderdale, FL About 130 Employees. Help Desk Tie-in: Contact Us.

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brightstar credit union

BrightStar Credit Union

Contact Us: Website Tie-in with Help Desk

Presented by: David Tyus

brightstar facts
BrightStar Facts
  • 275 million in assets
  • 37,000 + members
  • Chartered in 1946
  • Located in Fort Lauderdale, FL
  • About 130 Employees
help desk tie in contact us
Help Desk Tie-in: Contact Us
  • Due to an upgrade of our website, our old contact us pages stopped working.
  • Instead of rewriting those old scripts, we decided that an integration into StarNet (our portal) would make the most sense.
  • This would enable us to track member communications.
improving collaboration
Improving Collaboration
  • It enabled all of our call center staff to be able to respond to member communications, instead of just a few.
  • Additionally, all respondents could view the tickets and see if any were open or if another technician had answered the member.
benefit to us
Benefit to us
  • This new process creates an incredible efficiency in serving our members.
  • The overall benefit really is immeasurable.
other benefits
Other Benefits
  • Build and submit resumes online.
  • Contact our auto advisors directly.
questions

Questions?

Thank you

for consideration for

2008 Best Practices!