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Being Market-oriented while Ensuring Universal Postal Service Mr. LIU Andong Deputy Postmaster General State Post Bureau People ’ s Republic of China Contents P ART 1 Measures of guarantee universal postal service P ART 2 Measures to become market-oriented

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being market oriented while ensuring universal postal service

Being Market-oriented while Ensuring Universal Postal Service

Mr. LIU Andong

Deputy Postmaster General

State Post Bureau

People’s Republic of China

contents
Contents

PART 1

Measures of guarantee universal postal service

PART 2

Measures to become market-oriented

measures on universal postal service
Measures on Universal Postal Service
  • Speed up mail delivery
  • Enlarge postal network
  • Introduce information technology
  • Promulgate service standard
  • Reclassify postal services
speed up mail delivery
Speed up Mail Delivery
  • Letter and parcel post service
    • Deliver time shortened
  • EMS items
    • next day delivery among metropolitans and eastern china
  • News papers
    • 57% same day delivery
enlarge postal network
Enlarge Postal Network

By the year 2001, China Post has

  • 77,000 postal outlets, among which
    • 60,000 in rural area
    • 16,000 computerized
  • 184,000 mail boxes
  • 30,000 delivery points
introduce information technology
Introduce Information Technology
  • Computerized Postal network connects
    • 236 main cities
    • 24,000 post offices/outlets
    • 5,000 ATM
  • Multi-function website: www.183.com.cn
  • 24-hour Call centre: dial 185 anywhere
  • Improved EMS track and trace system
promulgate service standard
Promulgate service standard
  • Promulgated Code of Postal Service in 2000
  • 80% of postal counters in cities standardized
  • Customers service centres established in most cities
  • Good reputation from customers
reclassify postal services
Reclassify postal services
  • Universal service
    • Letter-post service
    • Affordable price
    • Uniform rate
  • Commercial service
    • Customer-oriented
    • Market price
    • Compensate universal postal service
measures of being market oriented
Measures of being Market-oriented
  • Recast Postal Law
  • Increase postal revenue
  • Separate functions of regulator and operator
  • Improve human resource management
  • Apply computer based network
  • Establish joint venture or partnership with other sectors
recast postal law
Recast Postal Law
  • Adapt to the new environment
  • Strengthen universal postal service
  • Listed in the schedule of State Council of 2002
  • Postal regulations of provincial level
    • 18 provinces
    • 23 regulations
increase postal revenue
Increase Postal Revenue
  • 1998
    • Deficit: 17.9 billion CNY
  • 2001
    • Profit: 62 million CNY
    • Revenue: 47 billion CNY
  • Percentage of increase in revenue
    • 18% during the last 3 years
separate functions of regulator operator
Separate Functions of Regulator & Operator
  • Time
    • In the near future
  • Process
    • Step by step
  • Main purposes
    • Fair competition
    • Commercialization of Post
    • Customer needs
    • Service quality
improve human resource management
Improve Human Resource Management
  • Contract based staff
  • Regular assess
  • Exchange of managers between
    • More developed and less developed regions
    • Headquarters and post offices
    • Different job areas
  • Introduction of modern human resource management
apply computer based network
Apply computer based network
  • Stamp issuing and management
  • EMS track and trace
  • News papers and periodicals subscription
  • Post office operation
  • Postal savings
  • Money order service
  • Mail centre operation management
  • Transportation control
  • ……
establish joint venture or partnership with other sectors
Establish Joint Venture or Partnership with Other Sectors
  • Joint venture with airlines, etc
  • Partnership with big customers
    • Unicom
    • China Mobil
    • China Telecom
    • China Network Communication
    • ……
conclusion
Conclusion
  • To be market-oriented while ensuring universal postal service, Posts need to
    • Continue postal reform
    • Introduce new technologies
    • Complete postal network
    • Improve service quality
    • Customer oriented
    • Cooperate with partners
    • ……
slide17

THANK YOU!

Thank you very much for your attention.