Guarding Excellence for Job N Job

1. Enhancing Guarding Services for Job N Job Case Study 00 Supreme Protection’s commitment to excellence, cost- effectiveness, and customer service has significantly enhanced our security operations. From optimized guard rosters to visible uniforms, they consistently deliver. Their dedication to ESG objectives and energy-saving practices is commendable. Highly recommended! BACKGROUND Akbar Mirza, Global Head of Job N Job, a prominent employment services company, sought a security partner to enhance their operations. Its specific requirements included guarding services with a strong emphasis on customer service, efficient patrols, rapid response, and support for ad- hoc events. Job N Job’s security service contract, valued at £65,000 per annum as we look after approximately 20 sites in the UK. Job N Job aimed to achieve the objectives as shown to the right. OBJECTIVES Cost Reduction: Job N Job aimed to lower guarding expenses. Improved Customer Service: they wanted better service quality and satisfaction. Reliable Coverage: Job N Job required 24/7 shift fulfilment. Sustainability: A partner that could assist them with their sustainability objectives.

2. OUR SOLUTIONS Cost reduction Roster Optimisation: We meticulously reviewed our roster to maximise efficiency. By strategically reallocating resources, we achieved more with fewer guards, resulting in a 20% (£20,000 per annum) reduction in guarding costs. KEY Cost Reduction: This was a proactive measure to enhance overall security effectiveness. RESULTS Enhanced Customer Service Training and Visibility: Our guards underwent comprehensive customer service training. Additionally, their visible uniforms encouraged people to approach them for assistance. Customer satisfaction score Customer Satisfaction Surveys: Regular surveys helped us maintain a satisfaction score of over 95%. 95% Reliable Shift Fulfilment Shift Coverage: Over the last six months in 2024, we consistently met all hours, achieving 100% shift fulfilment. Reduced guarding costs by Effective Communication: Weekly, monthly, and quarterly management meetings allowed Job N Job to track our performance and address any service issues promptly. 20% ESG and Sustainability Contributions Diverse Workforce: Over 50% of our guards come from BAME backgrounds, aligning with Job N Job’s ESG objectives. Achieved shift fulfilment of 100% Energy Efficiency: We provided assignment instructions to Job N Job’s facility management teams, promoting sustainability. Tasks included turning off lights, managing work gear, and ensuring recycling bins were not overflowing. Energy Bill Reduction: Our efforts led to a 10% reduction in Job N Job’s energy bill for 2024. CONCLUSION Reduced energy bill by 10% Supreme Protection’s partnership with Job N Job exemplifies our commitment to cost-effectiveness, exceptional service, and sustainability. We look forward to continuing this successful collaboration.