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Customer Experience

Enhance your brand with customer experience! Atidiv deliver data-driven, quality-assured CX solutions with 60% cost savings and 200k experiences delivered. Elevate customer satisfaction and efficiency. Partner with us today!

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Customer Experience

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  1. CustomerExperience Deliveringexceptional,innovative,andpersonalizedsolutionstoenhancecustomersupportandcreatelastingloyalty. 01

  2. UnmatchedCX InnovationMeetsPersonalization:Combiningcutting-edgetoolsandtailoredstrategiestobuildloyaltyandsatisfactionateveryinteraction.Loyalty-BuildingMoments:Creatingmeaningfulexperiencesthatkeepcustomersengagedandcomingback. 02

  3. KeyMetrics 200K+CustomerExperiencesDelivered:Provenexpertiseinmanaginglarge-scalecustomersupportoperationswithexcellence.4.8AverageCSATRating:Exceptionalcustomersatisfactionwithconsistentlyhigh-qualityservice.60%CostSavingsvsIn-HouseTeams:Efficientandeffectivesolutionsthatdeliversignificantsavingswithoutcompromisingquality. 03

  4. OmnichannelSupport SeamlessIntegrationAcrossPlatforms:Deliverconsistentsupportthroughmessaging,email,webchat,voice(inbound/outbound),andsocialmedia.ProprietarySolutions:Tailoredtoolstoconnectwithcustomerswherevertheyare,ensuringaunifiedexperience. 04

  5. CaseStudies $1.3MSavedforaUS-BasedOnlineTireRetailer:Expandedsupportacrossfivecriticalareas,optimizingprocessesandscalingoperations.$500KAnnualSavingsforaUK-BasedOnlineTireRetailer:Handledover230,000ticketsannuallyacrossmultiplechannels,achievingcostefficiencyandcustomersatisfaction. 09

  6. SalesSupport OptimizedSalesPipeline:End-to-endservicesfromleadgenerationtooutboundcallingandlivereporting.FocusedandImpactfulResults:Streamliningsaleseffortstoenhanceproductivityandmaximizeresults. 05

  7. BackOfficeSupport EfficientOperationalManagement:Handlingtransactionprocessing,ordermanagement,analytics,andqualitycontrolseamlessly.AdministrativeExpertise:Managingdocumentverification,refunds,frauddetection,anddisputeresolutiontoensuresmoothoperations. 06

  8. NPSEnhancement ComprehensiveNPSServices:Fromsurveydesigntoanalyticaldashboards,gainactionableinsightstoimprovecustomerloyalty.DriveLong-TermRelationships:Enhancesatisfactionandretentionbydeeplyunderstandingcustomerjourneysandaddressingkeypainpoints. 07

  9. SeamlessIntegration CompatiblewithLeadingPlatforms:Freshdesk,Salesforce,Slack,JiraServiceDesk,Hootsuite,Mailchimp,andmore.FlexibleSolutions:Integrateeffortlesslyintoyourexistingsystemstodeliverresultswithoutdisruption. 08

  10. Process Discover:Welistentoyourspecificneedsandchallengestoidentifytheareaswherewecanaddvalue.Develop:Createatailoredplantomeetyourbusinessgoalsandenhancecustomerexperience.Delivery:Executeseamlesslyasanextensionofyourteam,helpingyourbusinessgrowandthrive. 10

  11. THANKYOU! www.atidiv.com

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