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What is Hosted Contact Center & Its Top Features

Itu2019s a cloud-based, flexible, and cost-effective support solution. Dive deeper into the topic on Acefoneu2019s blog.

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What is Hosted Contact Center & Its Top Features

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  1. What is a Hosted Contact Center & Its Top Features Modern Solutions for Scalable, Omnichannel Customer Support Visit Our Website www.acefone.com

  2. About Company Acefone, founded in 2019, is a cloud-based communication provider for businesses worldwide. It's platform AceX empowers businesses with powerful products, like Interactions Hub, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations. CEO Profile Karan Chhabra Chief Executive Officer, Acefone 10+ years of experience as board member Alumni of Harvard Business School

  3. Company Vision Company Mission To make communication easy and efficient for businesses. To be the global leader in business communication technologies. We thrive to simplify communication for our customers and help them leverage the power of the cloud. We equip them with next generation tools and solutions they need to conduct smoother conversations and have memorable experiences. To create customer-centric solutions that let our users make better connections smartly. We aim to create simplistic, user-friendly and cloud-hosted services that make peoples’ lives easy and communication easier.

  4. What is a Hosted Contact Center? A hosted contact center solution operates using cloud technology and is hosted on the cloud. You can access it anywhere on any registered device (desktops and smartphones). On the contrary, traditional contact centers have traditional phone systems and customer databases maintained on-premises. Cloud-Powered Customer Engagement Operates via the cloud – access from anywhere No physical infrastructure needed Centralized, secure, and scalable

  5. How Does Hosted Contact Center Work? Infrastructure Hosted contact center software eliminates the burden of managing intricate hardware and software. You simply access a secure, cloud-based platform managed by a third-party provider. Agents This includes: Infrastructure: Managed by the provider; includes servers, storage, networking Agents: Connect with customers via multiple channels using web interfaces or apps Routing: Automated query routing based on predefined rules Applications: Browser-based tools for calls, CRM, analytics Administration: Provider-managed maintenance; user-friendly control portals Scalability: Adjust resources based on call volume; pay-as-you-go model Routing Applications Sclability Administration

  6. Hosted Call Center vs Hosted Contact Center Feature  Hosted Call Center  Hosted Contact Center Communication Channels  Voice only  Voice, email, chat, SMS, social media  Technology  Cloud PBX call center setup  Omnichannel platform hosted in the cloud  Voice-centric support and sales teams  Ideal For  Businesses offering multi-channel support Call routing, IVR, voicemail, recordings  Omnichannel routing, CRM integrations, analytics  Key Services  Hosted Call Center Pricing  Generally lower  Higher, but offers greater value  Scalability & Flexibility  Moderate  High  Reporting & Insights  Basic call metrics  Advanced, cross-channel analytics  Manages cloud telephony infrastructure  Hosted Provider Role  Manages full communication suite 

  7. Why Choose Hosted Contact Centers? Benefits That Drive Business Growth Product/technical support Product/technical support Quick deployment Easy scaling Always up-to-date Enables hybrid/remote work

  8. 7 Must-Have Features Overview Essential Features for Success Interactive Voice Response (IVR) Automatic Call Distribution (ACD) Skill-Based Routing Call Recording Call Tracking & Monitoring CRM Integrations Real-Time Analytical Reports

  9. Feature Deep Dive – Automation & Intelligence Enhancing Efficiency and Customer Experience IVR: Custom greetings and menu options direct callers efficiently ACD: Smart call assignment based on predefined criteria Skill-Based Routing: Connects customers to the most suitable agents

  10. Feature Deep Dive – Insights & Integrations Data-Driven Decision Making Call Recording: Monitor and improve agent performance Call Tracking & Monitoring: Identify issues and optimize operation CRM Integrations: Access to vital customer information for personalized service Real-Time Analytics: Monitor call volumes, agent performance, and customer trends

  11. Benefits of Hosted Contact Centers Driving Business Growth Lower operational costs with no hardware investments Quick deployment and easy scalability Enhanced flexibility for remote and hybrid work environments Continuous updates and maintenance handled by the provider

  12. Final Thoughts & Next Steps Hosted contact centers offer agility, performance, and scalability Empower agents and delight customers with advanced features Contact our experts for a demo or consultation +1800-121-7777 https://www.acefone.com/ contact@acefone.com 809A, Udyog Vihar 5, Gurugram

  13. Meet Our Best Team Shella Seth Ashish Nijhara Chief Product & Technology Officer Shella Seth Chief Business Officer 20+ years of product experience 25+ years of CX experience Worked with IBM, Avaya, Ameyo Worked with SAP, HCL, Samsung

  14. Thank You F o r Y o u r A t t e n t i o n Visit Our Website www.acefone.com

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