The Most Successful Healthcare Leader in the Arab World to Follow in 2025

3. quo.“ The future of healthcare depends on the courage of women who lead with empathy and challenge the status

4. From the EDITOR's Desk

5. A leadership exists beyond technological implements and policy advancements or innovative solutions. Such leadership comprises compassion combined with vision together with an unremitting effort to enhance lives. great leader impacts more than management roles because they create meaningful changes while inspiring others to build enduring positive effects that influence the path of time. True healthcare Few embody this spirit like Adrianna Sperkacz. She exists beyond healthcare names because she brings transformative power to health services with her visionary perspective, which focuses on patients and valuable human aspects such as dignity and healing. She chooses excellence in patient care through empathy in her leadership approach. While others focus on numbers, she focuses on people. Healing, Leading, Revolutionizing Her visionary leadership has revolutionized healthcare delivery across the Arab region. Through innovative medical technology implementation alongside patient-focused care, Adrianna established a healthcare system that achieves disease treatment and brings back human dignity and hope to patients. Her leadership reaches outside healthcare institutions through mentoring and barrier-breaking actions, which demonstrate that healthcare serves as more than an industry because it represents a mission. This special edition, The Most Successful Healthcare Leader in the Arab World to Follow in 2025, is a tribute to her journey, her impact, and the future she is building. At Arab Insights Care, we celebrate pioneers like Adrianna—leaders who do not wait for change but create it. As you read, let her story remind you that true leadership is about service, and the future of healthcare is shaped by those bold enough to reimagine it. Hope you have an interesting read ahead! Pearl Shaw Pearl Shaw - Pearl Shaw

6. CO NTE NTS CO NTE NTS Featuring 06 Adrianna Sperkacz Transforming Care into a Journey of Healing and Dignity Articles Empathy in Ac?on Building Stronger Pa?ent-Provider Rela?onships 24 Safety First Innova?ve Ways to Minimize Errors in Pa?ent Care 28

7. Thanh Truong Editor-in-Chief Pearl Shaw Managing Editor Natalie May Execu?ve Editor David King Visualiser Sarah Davis Art & Design Head Anna Lee Asst. Vice President Shaima Aziz Sr. Sales Manager Nora Habib Business Development Execu?ve Mark Anderson Technical Head Jessica Thompon Technical Specialist Digital Marke?ng Manager Chris Evans Circula?on Manager Kelly Green sales@arabinsightscare.com March 2025 Contact Us: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - +1614-602-4132 We are also available on : Copyright © 2025 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmi?ed in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Arab Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

8. Adrianna Sperkacz Transforming Care into a Journey of Healing and Dignity Empathy isn’t just something that healthcare providers either have or don’t have—it’s a skill that can be learned and cultivated. Adriaa Sperkacz

9. Adriaa Sperkacz Adrianna Sperkacz Patient Experience Director Apex Health

11. The Most Successful Healthcare Leader in the Arab World to Follow in 2025 L eadership in healthcare has evolved far beyond its traditional boundaries. It’s no longer just about managing operations or overseeing clinical outcomes; it’s about shaping an inspiring vision for care that truly resonates with patients, families, and caregivers. Today’s healthcare leaders must navigate a through a changing environment, where the risks are greater and the obstacles more intricate than ever. They should cultivate an environment of empathy and inclusiveness, where each interaction—be it with a patient or a colleague—advances a collective goal of connection to purpose and human- centered care. Successful leaders exceed the roles of mere administrators or decision-makers; they are pioneers that promote innovation, supporters advocating for the interests of patients and staff alike, and compassionate partners who foster robust, trustworthy connections. These traits are vital in providing comprehensive care that not only attends to physical health but also recognizes the emotional and psychological requirements of each individual person. With the increasing demands of healthcare, leadership has become essential for transforming healthcare systems while enhancing outcomes for everyone. In recent years, the scope of healthcare leaders has expanded due to growing patient expectations, rapid technological advancements, and the demand for cultural competence in an increasingly globalized society. To lead in this field requires a deep understanding of both the science of medicine and the art of human connection. Adrianna Sperkacz stands out as an exemplary leader, and her transformative approach at Apex Health illustrates the potential outcomes when a healthcare leader centers empathy, innovation, and collaboration in patient care. Adrianna serves as the Patient Experience Director at Apex Health, a well-known international healthcare network with facilities operating in multiple countries in the Middle East. Her efforts have turned into a guiding light for patient-focused care, blending clinical excellence with individualized experiences seamlessly. With her leadership, Apex Health has established itself as a standard for innovation and inclusivity, providing outstanding care customized for its varied patient demographic. Under her guidance, the organization has established new benchmarks for enhancing patient experiences, fostering a setting where patients receive exceptional patient care – both at the forefront of medical advancements as well as care that is personalized and humanized. Personalized care isn’t just a nice-to-have—it’s a necessity in today’s healthcare environment.

12. Patient care doesn’t happen in isolation—it’s the result of coordinated e?orts from clinical, administrative, and support teams working together toward a common goal. Let’s explore how Adrianna’s visionary leadership at Apex Health is transforming healthcare through empathy, innovation, and a commitment to patient-centered care! Adrianna’s Journey in Healthcare Adrianna’s career in healthcare didn’t happen by chance; it was driven by a deep passion for human connection and a belief in the transformative power of care. “I’ve always believed that healthcare is as much about the heart as it is about the hands,” she reflects. From a young age, she was drawn to the idea that healthcare could be a place where compassion meets expertise, where healing was holistic and patients are seen as whole individuals – not just a set of symptoms. Her early career included various roles where she had the opportunity to engage closely with patients and the frontline staff delivering care. These formative experiences were critical in shaping her philosophy. Adrianna quickly learned that excellent patient care depends not only on medical proficiency but also on the quality of human interactions throughout the entire healthcare journey. She became aware of the pressures faced by caregivers, the importance of their emotional and psychological well-being, and the impact this had on the patient experience and healing process. One of the most pivotal moments in Adrianna’s career came when she led her first cross-departmental initiative. The project involved bringing together teams from clinical, administrative, and support functions to collaborate toward a common goal: improving patient outcomes through shared responsibility. She quickly saw the transformative potential of such collaboration, realizing that when all departments are united in a common purpose, the results can be extraordinary. She adds, “When everyone works

15. toward a shared vision of patient-centered care, the outcomes are transformative.” Her career eventually led her to Apex Health, where she took on the role of Group Patient Experience Director, leading Experience across multiple healthcare facilities in the region. This position gave her the platform to implement her vision on a larger scale, creating a healthcare environment where compassion, empathy, and inclusivity are the foundation of everything that the organization does. A Platform for Excellence in Patient-Centered Care Apex Health is not just another healthcare institution—it’s a model of excellence in a highly competitive and culturally diverse region. Located in the Middle East, Apex Health has built a reputation for delivering top-notch care that combines advanced medical practices with a profound respect for cultural nuances. For Adrianna, the institution represents the platform to carry out her mission of making healthcare more personal, accessible, and impactful for all. Adrianna oversees numerous experience and process improvement initiatives designed to improve every aspect of patient care – from the moment a patient first schedules an appointment, to their follow-up visit and everything in between. “Apex Health is a place where the patient is at the center of everything we do,” she explains. This patient- centric approach is woven into the fabric of the organization, affecting everything from staff training to the physical environment to the organization’s strategic direction. One of Adrianna’s primary goals at Apex Health has been to create a culture that fosters empathetic, respectful, and effective communication. As part of this, she has developed numerous programs that enhance patient experience. These include training staff on empathetic communication, implementing real-time feedback systems, and designing patient-friendly procedures that minimize stress and confusion. Her leadership has made Apex Health a leading institution not only in the Middle East but also on a global stage, setting new standards for patient-centered care. Patient experience is about creating a space where people feel valued, understood, and cared for—not just treated. The Core of Patient Experience Adrianna firmly believes that patient experience is the foundation of quality healthcare. For her, patient experience isn’t limited to the clinical care that a patient receives—it includes every single interaction a patient has within the healthcare system. From their first phone call to make an

16. appointment to their final discharge, each step must be carefully considered to ensure that patients feel valued, understood, and cared for. “Patient experience is about creating a space where people feel valued, understood, and cared for—not just treated,” she explains. This holistic view of patient care has shaped every decision she makes. In her eyes, a patient’s emotional and psychological needs are equally as important as their physical well-being. We’re not just asking for feedback to identify problems—we’re using it as a tool to constantly improve the care we provide. Under her leadership, Apex Health has developed a comprehensive patient experience strategy that includes not only clinical care but also emotional and psychological support. This philosophy has led to the implementation of empowerment initiatives, such as peer support groups for patients, access to mental health resources, and regular check-ins to ensure ongoing satisfaction with the care process. Through this approach, the institution ensures that patients feel fully supported and cared for throughout their healthcare journey. Cultural Sensitivity and Personalized Care One of the distinguishing features of her leadership is her focus on cultural sensitivity and personalized care. The Middle East is a diverse and multicultural region where delivering healthcare that is culturally competent is essential for providing effective care. For Adrianna, this means recognizing and respecting the cultural and religious backgrounds of each patient and tailoring care to meet their unique needs. “Personalized care isn’t just a nice-to-have—it’s a necessity in today’s healthcare environment,” she stresses. Her efforts to improve cultural sensitivity have made Apex Health a leader in inclusive care. Adrianna has worked diligently to ensure that the institution’s practices reflect an understanding of the diverse population it serves. Apex Health has made many strides to incorporate cultural sensitivity into every aspect of its services. This includes offering special dietary options for patients with specific restrictions, providing language support for non-native speakers, and designing patient rooms and environments that are sensitive to cultural preferences. Additionally, she has spearheaded training programs that teach staff to navigate the complexities of serving a multicultural patient base. This training helps caregivers build rapport with patients from diverse backgrounds, enhancing trust and improving overall patient satisfaction.

18. Building a Seamless Patient Experience Patient care doesn’t happen in isolation—it’s the result of coordinated efforts from clinical, administrative, and support teams working together toward a common goal. Adrianna has fostered a culture of teamwork at Apex Health, where every department is aligned in its mission to provide compassionate care. Their Concierge Services program exemplifies this philosophy. Designed to eliminate communication gaps between departments during patient transitions, the program introduces standardized handovers and assigns dedicated patient liaisons to ensure smooth transitions between departments. This approach has significantly improved the patient journey by reducing confusion, delays, and frustration. As a result, patients experience a seamless, efficient, and empathetic healthcare journey, regardless of how many different departments they interact with. By fostering collaboration and breaking down silos, Adrianna has helped make Apex Health a place where everyone is united in their commitment to patient care. This teamwork-driven model has led to better patient outcomes, improved satisfaction, and a stronger sense of community within the organization.

20. When everyone works toward a shared vision of patient-centered care, the outcomes are transformative.

21. Real-Time Feedback Adrianna places immense value on listening to patients. She understands that their feedback is not just important for improving care – it’s essential for shaping the way the healthcare system evolves. Through real-time feedback mechanisms, Apex Health has been able to gather patient opinions immediately during and after they receive care. This allows the organization to act quickly on issues, celebrate positive interactions, and improve services in real time. “We’re not just asking for feedback to identify problems,” she says. “We’re using it as a tool to constantly improve the care we provide.” The feedback system has become a game changer for Apex Health, enabling the organization to make quick adjustments and ensure that patients’ voices are always heard. Using advanced AI-driven analytics, the feedback data is processed and analyzed to identify patterns and areas for improvement. This system ensures that any issues are addressed promptly, preventing small concerns from becoming larger problems. Moreover, the wealth of data generated through the feedback system provides actionable insights that help guide long-term improvements and innovations. Cultivating Compassionate Healthcare Empathy is at the core of Adrianna’s vision for healthcare. She recognizes that empathy isn’t just something that healthcare providers either have or don’t have—it’s a skill that can be learned and cultivated. With this in mind, she has developed a comprehensive training program focused on emotional intelligence, active listening, and compassionate communication. Through workshops, role-playing exercises, and mentorship programs, Adrianna and her teams train healthcare professionals to recognize and respond to the emotional needs of patients. By improving these skills, healthcare providers can create more positive interactions, connect to their purpose, reduce patient anxiety, and improve overall satisfaction. This focus on empathy has also extended to staff support programs. She understands that a healthcare provider’s ability to show empathy to patients is directly linked to their own emotional well-being. To help support staff, she has implemented wellness programs that provide mental health

23. Apex Health is a place where the patient is at the center of everything we do. resources, stress management techniques, and wellness classes. By ensuring that staff are emotionally supported, she fosters an environment where healthcare providers are more engaged, present, and compassionate with their patients. A Vision for the Future of Healthcare Adrianna’s work at Apex Health reflects her dedication to creating a meaningful, innovative, and human-centered healthcare system. As she looks to the future, she remains committed to pushing the boundaries of what is possible in healthcare. Her vision is one in which patients are not just recipients of care but active participants in their health journey, where technology and empathy work in tandem to improve outcomes and enhance experiences. By continuing to drive preventative care initiatives, enhance collaborative care models, and ensure that cultural competence remains at the forefront of patient care, Adrianna is laying the groundwork for a future where healthcare systems are more responsive, inclusive, and human. Her leadership is an inspiring example of what can be accomplished when healthcare professionals prioritize empathy, innovation, and collaboration to deliver exceptional quality care. Through her work, Apex Health is not just shaping the future of healthcare – it’s redefining what’s possible around care. Her vision will continue to inspire healthcare providers worldwide as they look to embrace a future where the needs and experiences of those we care for come first.

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26. Building Stronger Patient-Provider Relationships H feeling what another person feels qualifies as a fundamental aspect of quality patient care rather than a soft skill. Nurses and doctors who show empathy to patients when handling multiple medical challenges improve both patient care quality and clinical success rates while establishing stronger doctor-patient relationships. ealthcare today operates at a fast pace yet the essential quality of empathy remains a constant force that never loses its value. Understanding and This article evaluates empathy implementation within healthcare practice and explains its essential role in modern healthcare delivery systems. The Power of Being Seen and Heard Picture a patient waiting in an exam room, nervously waiting for test results. The doctor comes in, eyes on a tablet, spouting medical terms before quickly prescribing medication and leaving. Now imagine another scenario: the doctor hesitates, establishes eye contact, and says, “How are you feeling about all this?” The contrast is striking. In the first case, the patient feels like a case number; in the second, he feels heard and understood. March 2025 24 ArabInsightsCare

27. Empathy in Action March 2025 25 ArabInsightsCare

28. Overcoming Barriers in a High-Pressure System Empathy doesn’t thrive in a vacuum. Time pressures, heavy workload, and administrative tasks can wear down even the kindest provider’s ability to connect. A 2023 American Medical Association survey found that 62% of doctors reported burnout, and many said that not having enough time with patients was a primary source of frustration. When patients are crammed into 15-minute appointments, empathy becomes an indulgence rather than an imperative. But the answer isn’t to expect more from already thin providers—it’s to think differently about the system. New models, such as team care, in which nurses, social workers, and physicians work together, can spread out the emotional work of compassion. Technology, far from responsible for depersonalizing care, can aid in the cause. Telehealth platforms with embedded patient history summaries enable providers to easily understand a patient’s context, leaving precious minutes for quality conversation. The Ripple Effect: Empathy’s Impact on Providers and Communities Empathy not only benefits patients—it renews providers, as well. When providers believe they’re doing some good, their sense of meaning is heightened, offsetting burnout. In a 2021 study in Health Affairs, providers who put empathetic engagement first had increased job satisfaction and reduced emotional exhaustion. It’s a feedback loop: patient care with empathy boosts the provider’s own resilience. Institutions can reward empathy by making patient satisfaction ratings a factor in provider performance, but caution is needed not to turn it into a metric. The construction of community occurs through empathetic care approaches outside healthcare facilities. Healthcare patients who put their faith in their doctors display higher rates of preventive health measure adherence which prevents public health risks. Empathy serves as a healing mechanism for underserved communities whose members distrust healthcare because of prior marginalization. Providers who hear patient histories alongside patient fears become able to break down barriers which lead to equity establishment. Patients themselves can help. Standing up for their needs—polite requests for clarity or the articulation of emotions—invite providers into their experience. All this collective effort collectively creates a partnership, not a transaction. A Call to Action Empathy isn’t a silver bullet for the problems of healthcare, but it’s an invaluable tool—one that costs little but pays enormous dividends. As we move forward into 2025, with AI diagnostics and robotic procedures on the way, the human touch cannot be replaced. By turning empathy into action, caregivers can build stronger bonds, patients can feel really cared for, and the healthcare system can get its soul back. Putting Empathy into Practice So, how can providers and healthcare leaders put empathy into practice? Begin small but intentional. Practice should focus on concrete skills, such as using open-ended ques- tions (“What are you most worried about?”) or reflecting feelings back (“That sounds overwhelming”). - Natalie May March 2025 26 ArabInsightsCare

30. Safety First March 2025 28 ArabInsightsCare

31. Innovative Ways to Minimize Errors Innovative Ways to Minimize Errors Patient Care Patient Care M care errors except medication mistakes and incorrect diagnoses remain widespread. Healthcare systems increas- ing in complexity require imaginative approaches to error reduction which have moved from being optional to mandatory. Anything from high-technology solutions to human solutions hinges on the possibilities of the future of patient safety: innovation, collaboration, and a commitment unshakeable by anything except “safety first.” in in edical practice starts with protecting patient safety as it is a primary concern. Physicians along with nurses work hard to prevent patient The Scope of the Problem Medical errors occur across all stages of patient treatment from diagnosis through treatment and medication distribu- tion until follow-up care. Four main sources of medical errors include healthcare team miscommunication and poor handwriting along with fatigue-related mistakes and inadequate patient documentation systems. Human mistakes cannot be prevented in healthcare yet their effects create significant harm to patients. The silver lining? Healthcare professionals can prevent most of these errors from occurring. Healthcare professionals who innovate their practice reduce dangers while increasing precision to deliver appropriate medical care to patients. March 2025 29 ArabInsightsCare

32. Technology as a Safety Net Redesigning Systems for Safety Technology presents the most promising solution for error reduction in healthcare practice. EHRs have significantly transformed patient data management into a more efficient process. EHRs use digital platforms to replace paper charts which helps prevent errors linked to misread handwritings and lost documents. Decision-support tools within sophisti- cated EHRs provide warnings about drug interactions and patient allergies to serve as immediate safety measures. Beyond stand-alone tools, systemic alterations are key to reduction of error. One bracing solution is adopting “just culture” strategies that move attention from fault-finding people to looking at the failing systems. Where there has been an error, a just culture asks What was wrong in the process? as opposed to Who was to blame? This opens up near-miss reporting and allows the existence of an educa- tion-based system within which correctional improvements may take place with security. AI takes patient safety solutions to the following level. AI- based diagnostic equipment uses excellent accuracy to examine medical images together with lab tests and patient histories thus detecting issues which human eyes miss. The Role of Continuous Learning Innovation doesn’t end with deployment; it lives on feedback and adjustment. Real-time error tracking systems, enabling hospitals to see incidents as they occur, are becoming essential. By examining patterns—e.g., an increase in medication errors at night shifts—administrators can modify staffing, training, or procedures accordingly. Combined with periodic safety audits and staff feedback, these systems make sure that safety measures change with the requirements of patients and providers. Human-Centered Solutions Technology serves well as an ally but the core issue behind patient safety remains people-related. Healthcare team communication issues together with work-related stress and excessive fatigue normally trigger most medical errors. Health providers and patients require creative solutions that should prioritize their health needs. Looking Ahead Healthcare organizations are adopting standardized communication protocols at a growing rate through the implementation of the SBAR (Situation, Background, Assessment, Recommendation) process. SBAR serves as an organizational tool for communication updates which minimizes miscommunication during critical handover scenarios particularly shift transitions and department handoffs. The same importance exists for training programs which focus on team development and precise execution. The practice of emergency simulation training builds team memory together with confidence which reduces actual mistakes during critical events. The chase to diminish errors in patient care is a marathon, not a sprint. Looking ahead to 2025, the health landscape continues to advance, with novel technologies like wearable health trackers and telehealth solutions adding new layers of safety. But the core principle remains unchanged: every error prevented is a life preserved. By combining techno- logical innovation with human empathy and structural reform, the sector can become closer to an era where “safety first” isn’t a catchphrase—it’s an assurance. The message speaks clearly to patients and policymakers and health care professionals that innovation remains mandatory. The safety measures function as the essential connection to protect trust in medical care. The next steps to improve safety should become our main focus as we move ahead in healthcare. The necessary solutions together with the correct answers exist in our present grasp. Another people-centered innovation is the emergence of patient engagement tools. Patients are more accurate when they’re engaged. Mobile apps enabling patients to look over their lists of medications, pose questions, or report symp- toms empower them to detect discrepancies earlier. For example, a patient seeing a drug prescribed that he is allergic to can warn his provider prior to administra- tion—an additional safety net against errors. - Natalie May March 2025 30 ArabInsightsCare

33. The wish for healing has always been half of health. “ – Lucius Annaeus Seneca

34. The first Wealth is Health.