Apty.io | Software Adoption Platform |On-Screen Guidance & Automation

1. 4 TIPS FOR 4 TIPS FOR CONQUERING CONQUERING CHANGE MANAGEMENT MANAGEMENT CHALLENGES CHALLENGES CHANGE Apty.io

2. Introduction Whether you’re changing software, processes, or organizational structure, change can make your team members feel uncomfortable. People are naturally resistant to change as described in the classic book “Who Moved My Cheese?” Before you starting moving the cheese inside your company, you’ll want to review these tips to overcome the most common change management challenges.

3. Tips to Overcome Change Management Challenges

4. Tip 1: Develop a Change Management Plan Making a major change in your businesses requires planning and your plan should address: • Change Scope • How big is the change? • Who does it impact? • What is and is not going to be a part of this rollout? • Timeline • When should the change be fully implemented? • What dependencies are there in the rollout plan? • Responsibilities • Who is responsible for each part of the rollout? • Who is responsible for ensuring compliance with the changes after rollout? • Training • What training will employees and managers need for this change? • Analysis • How ready is the workforce for this change? A readiness assessment will help identify training deficiencies and common objections to the change. • What metrics will be used to determine if the change was successful? • How and when will the metrics be collected and reviewed?

5. Tip 1: Develop a Change Management Plan (continued…) • Ensuring that your change management plan covers these topics will help avoid most of the challenge's organizations face. • Clearly defining the scope and responsibilities will help ensure the project stays on track. • Identifying dependencies and training needs will help alleviate frustration and confusion for end users. • Planning for how to track and measure the project will allow you to make more informed decisions.

6. Tip 2: Invest in the Right Tools • As a part of your change management plan, you’ll also need to identify what tools you’ll use. You’ll likely need tools for: • Planning and project management • Communication • Training and Support • Analytics • As a product adoption platform, Apty supports your communication, training, support and analytic efforts.

7. Tip 3: Communicate • A lack of communication can quickly create resistance to change. • In the absence of information, people assume the worst about how the change will impact their jobs. • The key to overcoming resistance to change is to communicate frequently before, during and after the change. Here’s more about change management communications • 4 Key Elements of Change Management Communication

8. Tip 4: Provide Ongoing Support • Change isn’t instantaneous. It will take several rounds of repetition before a new process or software become routine for end users. • Main challenges in both training and change management - the forgetting curve. • Provide ongoing support to ensure employees don’t struggle to retain the information they learned and continue with the change. • Support should include both in-person and on-screen guidance and feedback.

9. The key to change... is to let go of fear. Rosanne Cash #Makeithappen #TrustAPTY

10. Conquer Software Change Management challenges effectively TRY APTY