The 21 indispensable qualities of a leader
1 / 72

The 21 Indispensable Qualities of a Leader - PowerPoint PPT Presentation

  • Uploaded on

The 21 Indispensable Qualities of a Leader. This presentation adapted from the book of the same title by John C. Maxwell (1999). What are the 21 indispensable qualities of a Leader?. 21 Traits of a Leader. Independent Information Professional AKA. Information Brokers Consultants

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'The 21 Indispensable Qualities of a Leader' - Antony

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
The 21 indispensable qualities of a leader

The 21 Indispensable Qualities of a Leader

This presentation adapted from the book of the same title by John C. Maxwell (1999)

Information-2-Knowledge, LLC

The 21 indispensable qualities of a leader

Information-2-Knowledge, LLC

21 traits of a leader
21 Traits of a Leader

Information-2-Knowledge, LLC

Independent information professional aka
Independent Information Professional AKA

  • Information Brokers

  • Consultants

  • Independent Analyst

  • Independent Researchers

  • Freelancers

  • Fee-Based Information Providers

  • Independent Information Professionals (IIP)

Information-2-Knowledge, LLC

What does an independent information professional do
What does an Independent Information Professional Do?

Provide information & knowledge services to:

  • organizations (all sizes and types)

  • with existing staff

  • independent of existing staff

  • contract

  • short term or long term

Information-2-Knowledge, LLC

1 character
1: Character

  • More than talk

  • Talent is Gift, Character is a Choice

  • Lasting Success with People

  • Leaders cannot rise above the limitations of their character

Information-2-Knowledge, LLC

Personal assessments
Personal Assessments

  • Take assessments

  • Look for character flaws

  • Identify the patterns

  • Repair your character

  • Rebuild your character

Information-2-Knowledge, LLC

Where can you demonstrate your character
Where can you demonstrate your character?

  • Library Associations

  • Private Companies

  • Public Companies

  • Health Agencies

  • Attorneys

  • Government Agencies

  • Educational Institutions

Information-2-Knowledge, LLC

2 charisma
2: Charisma

  • Love Life

  • Put a “10” on Every Person’s Head

  • Give People Hope

  • Share Yourself

Information-2-Knowledge, LLC

Build rapport
Build Rapport

  • Focus on others

  • Make a good 1st impression

  • When meeting new people, learn their name and focus on their interest

  • Be positive and treat them like a 10.

Information-2-Knowledge, LLC

3 commitment
3: Commitment

  • When it comes to commitments, there are really only four types of people

    • Cop-outs (people with no goals, don’t commit)

    • Holdouts (people who don’t know if they’ll reach their goals

    • Dropouts (people who quit when the going gets touch)

    • All-outs (people who set goals, commit to learn and pay the price to reach them)

Information-2-Knowledge, LLC

Getting started
Getting Started

Create a Plan that includes:

  • Research

  • Self-Assessment

  • Select a Niche

  • Develop a Business Plan

  • Join Professional Associations

Information-2-Knowledge, LLC

4 communication
4: Communication

  • The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others.

Information-2-Knowledge, LLC

Effective communicator
Effective Communicator

  • Simplify Your Message

  • See the Person (be audience oriented)

  • Be Credible

    • Believe what you say

    • Show conviction

  • Be a catalyst for action (Give people something to feel, remember, and do)

Information-2-Knowledge, LLC

Communicating with clients
Communicating with Clients

  • Advertising [Cards, Brochures, Website]

  • Articles & Books

  • Word-of-Mouth

  • Customer and Colleague Referrals

  • Association of Independent Information Professionals (AIIP)

  • Public Speaking, Radio Interviews

  • Social Networking

Information-2-Knowledge, LLC

5 competence
5: Competence

  • Competence goes beyond words.

  • It’s the leaders ability to say it, plan it, and do it in such a way that others know that you know how--- and know that they want to follow you.

Information-2-Knowledge, LLC


  • Show up every day

  • Keep Improving

  • Follow Through with Excellence

  • Accomplish More than Expected

  • Inspire Others

Information-2-Knowledge, LLC

Basic requirements
Basic Requirements

  • You need:

    • Experience to develop confidence in your own abilities.

    • Develop expertise in information services

    • Familiarity with information resources

    • Understanding of the information industry

    • Network for referrals

    • Business Sense

Information-2-Knowledge, LLC

Research books
Research (Books)

Building and Running a Successful Research Business: A Guide For the Independent Information Professional, by Mary Ellen Bates (Information Today Inc. 2003),

  • Information Brokering: A How-To-Do-It Manual by Florence M. Mason and Chris Dobson (Neal-Schuman Publishers, 1998)

  • Super Searchers Make It On Their Own by Suzanne Sabroski

Information-2-Knowledge, LLC

Research trends and impact
Research Trends and Impact

  • Articles

  • Internet

  • Examine Websites

  • Personal Interviews

Information-2-Knowledge, LLC

3 types of competent people
3 Types of Competent People

  • Those who can see what needs to happen.

  • Those who can make things happen

  • Those who can make things happen when it really counts.

Information-2-Knowledge, LLC

Self assessment
Self Assessment

  • Do you have the Right Stuff ? (temperament and skills)

  • Identify knowledge gaps

  • Find available resources (enhance skills)

    • graduate library schools

    • community colleges courses

    • database vendors (LexisNexis, Dialog and Factiva)

    • Small Business Development

Information-2-Knowledge, LLC

Know the tools of the trade
Know the Tools of the Trade

  • Different vocabulary

    • Primary/Secondary Research

    • Competitive Intelligence

    • Due Diligence

    • Deliverables

    • Not to Exceed Budgets

    • Error & Omissions Insurance

    • Non-compete clause

Information-2-Knowledge, LLC

6 courage
6: Courage

  • Courage is rightly esteemed the first of human qualities…because it is the quality which guarantees all others

Information-2-Knowledge, LLC

Be courageous
Be Courageous

  • Courage begins with an inward battle

  • Courage is making things right, not just smoothing them over

  • Courage in a leader inspires commitment from followers

  • Your life expands in proportion to your courage

Information-2-Knowledge, LLC

Only one key to success marketing
Only one key to success: Marketing

  • Become Visible

  • Develop Marketing Strategies

  • Develop Marketing Tactics

  • Create Marketing Kit

  • Niche Marketing (Show Uniqueness)

  • Free Advertising

  • Life Long Learning

Information-2-Knowledge, LLC

Warm calls read sam richter s book
Warm Calls Read Sam Richter’s Book

Information-2-Knowledge, LLC

7 discernment
7: Discernment Book

Smart leaders believe only half of what they hear, Discerning leaders know which half to believe

-------- John G. Maxwell

Information-2-Knowledge, LLC

Maximize effectiveness
Maximize Effectiveness Book

  • Discover the root issues

  • Enhance your problem solving

  • Evaluate your options for maximum impact

  • Multiply your opportunities

Information-2-Knowledge, LLC

Put your foot in the water before diving in
Put your foot in the water Book Before diving in.

  • Building a business takes time, and an information business is no different.

Information-2-Knowledge, LLC

8 focus
8: Focus Book

  • Focus 70% on your Strengths

  • 25% on New Things

  • 5% on Areas of Weakness

Information-2-Knowledge, LLC

Focus Book

  • Work on yourself

  • Shift to strength

  • Staff your weaknesses

  • Work at your priorities

  • Create a competitive edge

Information-2-Knowledge, LLC

Cardinal virtues
Cardinal Virtues Book

  • Being Organized

  • Self-Motivated

  • Resilient

  • Determined

  • Dependable

  • Trusted

  • Perseverance

Information-2-Knowledge, LLC

9 generosity
9: Generosity Book

  • Be grateful for whatever you have

  • Put people first

  • Don’t allow the desire for possessions to control you

  • Regard Money as a resources

  • Develop the habit of giving

Information-2-Knowledge, LLC

The 21 indispensable qualities of a leader

Information-2-Knowledge, LLC

Find opportunities to give
Find Opportunities to Give for someone who can never repay you.”

  • Volunteer to Speak for nonprofit organizations

  • Volunteer to help a nonprofit set up their library

  • Create a network of resources

  • Give away tips for finding resources

  • Become a mentor

Information-2-Knowledge, LLC

10 initiative
10: Initiative for someone who can never repay you.”

  • Know what you want

  • Push yourself to act

  • Take more risk

Information-2-Knowledge, LLC

The 21 indispensable qualities of a leader

Information-2-Knowledge, LLC

Develop a business plan
Develop a Business Plan greatly”

  • You will need to:

    • secure financing

    • buy equipment

    • select a name

    • corporate structure

    • identify potential clients

    • develop a marketing plan

    • create 30, 60, 90 day plans

Information-2-Knowledge, LLC

11 listening
11: Listening greatly”

  • Change your focus and listen

  • Hear your customers’ concerns, complaints, and suggestions

  • Learn from your competitors

  • Listen to a mentor

Information-2-Knowledge, LLC

Tune into your clients
Tune into your Clients greatly”

  • For ways to improve a project or process

  • Identify clear lines of accountability

  • Willingness to take advice

  • Need for value added services

  • Internal financial issues

  • Ethical and honest behavior

  • Industry referrals opportunities

Information-2-Knowledge, LLC

12 passion
12: Passion greatly”

  • Passion is the 1st step to acheivement

  • Passion increases your willpower

  • Passion changes you

  • Passion makes the Impossible possible

Information-2-Knowledge, LLC

Let passion drive your niche
Let Passion Drive Your Niche greatly”

  • Specialization

    • technology

    • research technique

    • industry

    • type of service

    • type of product

Information-2-Knowledge, LLC

Niche development

Online Searching greatly”

Bibliographic Instruction

ILL/Doc Delivery

Strategic Planning

Public Speaking

Telephone Reference

Space Planning

Competitive Intelligence


Rapid Doc Delivery


Expert Witness Testimony

Primary Research

Niche Development

Information-2-Knowledge, LLC

You can not do everything
You Can NOT Do Everything greatly”

  • Specialization

    • makes marketing your services easier

    • make it possible for you to maintain your expertise

    • helps you stay highly competitive in this information-intense environment

Information-2-Knowledge, LLC

13 positive attitude
13: Positive Attitude greatly”

  • Your Attitude is a Choice

  • Your Attitude determines your actions

  • Your people are a mirror to your Attitude

Information-2-Knowledge, LLC

Attitude aptitude altitude
Attitude, Aptitude, Altitude greatly”

  • Select work that you enjoy doing

  • Hire people with positive attitudes

  • Create a fun work environment

  • Apply your talents to worthwhile causes

  • Allow yourself to be creative

Information-2-Knowledge, LLC

Client attitudes about iip work
Client Attitudes about IIP work greatly”

  • Independent Information Professionals that transform information from:

  • Descriptive Prescriptive

  • Reactive Proactive

  • Data Collection Insight

  • Detailed Summary Power Pages

Information-2-Knowledge, LLC

14 problem solving
14: Problem Solving greatly”

  • Anticipate problems

  • Accept the truth

  • See the big picture

  • Handle one thing at a time

  • Don’t give up on a major goal when you are in the valley

Information-2-Knowledge, LLC

Find solutions
Find Solutions greatly”

  • identifying & handling information challenges

  • comprehensive due diligence

  • expert research

  • competitive services

  • global market

  • customizing deliverables

  • complex and/or rush request

  • accuracy and rapid turnaround

Information-2-Knowledge, LLC

Use outside resources to find solutions
Use outside resources to find solutions greatly”

  • Small Business Administration


  • Community Colleges

  • Executive Coaches

  • Chamber of Commerce

  • Business Associations

  • Small Business Development Centers

Information-2-Knowledge, LLC

Strategic imperatives
Strategic Imperatives greatly”

Must be

  • very organized

  • self-motivated

  • able to handle isolation, tolerance for uncertainty and disappointment

  • able to balance multiple task

  • able to keep good records

  • capable of handling rejection

  • capable of keeping yourself physically fit

Information-2-Knowledge, LLC

15 relationships
15: Relationships greatly”

  • Work towards understanding people

  • Have a leaders heart – love people

  • Extend a leader’s hand – help people

Information-2-Knowledge, LLC

Relationship building
Relationship Building greatly”

  • Keep Lines of Communication Open

  • Don’t rely on technology to create relationships

  • The Best Surprise is No Surprise at all

  • Provide Clarity in your Work

  • Develop a Networking Plan

  • Help people connect to one another

Information-2-Knowledge, LLC

16 responsibility
16: Responsibility greatly”

  • Get the job done

  • Go the extra mile

  • Be driven by excellence

  • Produce regardless of the situation

Information-2-Knowledge, LLC

The buck stops here
The buck stops here! greatly”

Information-2-Knowledge, LLC

Contingencies greatly”

  • Develop a contingency plan

  • Develop a disaster plan

  • Backup Computer

  • Develop a network of subcontractors

  • Identify alternatives

Information-2-Knowledge, LLC

17 security
17: Security greatly”

  • You must feel secure to make others feel secure

  • Give more to people than you take

  • Don’t limit your best people

  • Don’t limit your organization

Information-2-Knowledge, LLC

Past work experience helps minimize insecurity

Solo Librarian greatly”

Reference Librarian

Technical Service Librarian

Library Director

Academic Librarian

Corporate Librarian

Information Specialist

Part-time Consultant

ID Client Needs

Primary & Secondary Research

Negotiating & Estimating

Project Management

Proposal Writing

Business Management

Past Work Experience Helps Minimize Insecurity

Information-2-Knowledge, LLC

18 self discipline
18: Self-Discipline greatly”

  • Develop and follow your priorities

  • Make a disciplined lifestyle your goal

  • Challenge your excuses

  • Remove rewards until the job is done

Information-2-Knowledge, LLC

Set a priority to build a professional network
Set a Priority to Build a Professional Network greatly”

  • Resource People

  • Subcontractors

  • Temporary Employees

  • Freelancers

  • Other Specialist

  • Experts In the Field

  • Client List

Information-2-Knowledge, LLC

Contact to contract process
Contact-to-Contract Process greatly”

  • Initial Client Identification

  • Contact with Client

  • Face-to-Face Meeting

  • Submit Proposal

  • Contract Negotiation

  • Deliverables

  • Final Reports

  • Presentations

Information-2-Knowledge, LLC

19 servanthood
19: Servanthood greatly”

  • Put others ahead of your agenda

  • Possess the confidence to serve

  • Initiate service to others

  • Don’t be position conscious

  • Serve out of love

Information-2-Knowledge, LLC

Opportunities to serve
Opportunities to Serve greatly”

  • Association of Independent Information Professionals

    • Affiliate Relationships, Marketing, Negotiating, Technology, Meeting Planning

  • Special Libraries Association

    • Committee Work, Network Development, Presentation, Mentorship

Information-2-Knowledge, LLC

20 teachability
20: Teachability greatly”

  • Keep growing

  • Overcome your success

  • Swear off shortcuts

  • Trade in your pride

  • Never pay twice for the same mistake

Information-2-Knowledge, LLC

Lifelong learning
Lifelong Learning greatly”

  • Business Operations & Management

  • Marketing & Public Relations

  • Networking & Teambuilding

  • Primary & Secondary Research Skills

  • Financial Resources Management

  • Estimating & Contract Negotiation

  • Training and Facilitation

Information-2-Knowledge, LLC

21 vision
21: Vision greatly”

  • Vision starts within (see what could be)

  • Vision draws on your history

  • Vision meets others needs

  • Vision helps you gather resources

Information-2-Knowledge, LLC

Strategic advantages
Strategic advantages greatly”

  • determine your own future destiny

  • decide projects/special interest to pursue

  • decide how your time is spent

  • develop your budget and expenditures

  • flexible scheduling

  • mobile technology

  • virtual services

  • new innovative information challenges

Information-2-Knowledge, LLC

Dare to march to a different drummer
Dare to March to a Different Drummer! greatly”

  • In a time of change, Independent Information Professional/Consultant work appeals to those with an independent spirit - people who have always been able to handle the rewards and the rejection, but who prefer to do so on their own time.

Information-2-Knowledge, LLC

Don t quit your day job until you ve mastered at least half of the 21 traits of a leader
Don’t Quit Your Day Job until you’ve mastered at least half of the 21 Traits of a Leader!

Information-2-Knowledge, LLC

Acknowledgement half of the 21 Traits of a Leader!

  • The content of this presentation was adapted from John C. Maxwell’s Book

  • The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow

Information-2-Knowledge, LLC

Contact rosalind lett mls ahip information 2 knowledge llc 678 580 2956 www info2knowhow com

Shameless Plug half of the 21 Traits of a Leader!Seeking a knowledge integration resources expert to recommend health resources for a corporate wellness program I2K can help!!

Contact Rosalind Lett MLS, AHIP

Information-2-Knowledge, LLC


Information-2-Knowledge, LLC