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The 21 Indispensable Qualities of a Leader
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The 21 Indispensable Qualities of a Leader

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  1. The 21 Indispensable Qualities of a Leader This presentation adapted from the book of the same title by John C. Maxwell (1999) Information-2-Knowledge, LLC www.info2knowhow.com

  2. What are the 21 indispensable qualities of a Leader? Information-2-Knowledge, LLC www.info2knowhow.com

  3. 21 Traits of a Leader Information-2-Knowledge, LLC www.info2knowhow.com

  4. Independent Information Professional AKA • Information Brokers • Consultants • Independent Analyst • Independent Researchers • Freelancers • Fee-Based Information Providers • Independent Information Professionals (IIP) Information-2-Knowledge, LLC www.info2knowhow.com

  5. What does an Independent Information Professional Do? Provide information & knowledge services to: • organizations (all sizes and types) • with existing staff • independent of existing staff • contract • short term or long term Information-2-Knowledge, LLC www.info2knowhow.com

  6. 1: Character • More than talk • Talent is Gift, Character is a Choice • Lasting Success with People • Leaders cannot rise above the limitations of their character Information-2-Knowledge, LLC www.info2knowhow.com

  7. Personal Assessments • Take assessments • Look for character flaws • Identify the patterns • Repair your character • Rebuild your character Information-2-Knowledge, LLC www.info2knowhow.com

  8. Where can you demonstrate your character? • Library Associations • Private Companies • Public Companies • Health Agencies • Attorneys • Government Agencies • Educational Institutions Information-2-Knowledge, LLC www.info2knowhow.com

  9. 2: Charisma • Love Life • Put a “10” on Every Person’s Head • Give People Hope • Share Yourself Information-2-Knowledge, LLC www.info2knowhow.com

  10. Build Rapport • Focus on others • Make a good 1st impression • When meeting new people, learn their name and focus on their interest • Be positive and treat them like a 10. Information-2-Knowledge, LLC www.info2knowhow.com

  11. 3: Commitment • When it comes to commitments, there are really only four types of people • Cop-outs (people with no goals, don’t commit) • Holdouts (people who don’t know if they’ll reach their goals • Dropouts (people who quit when the going gets touch) • All-outs (people who set goals, commit to learn and pay the price to reach them) Information-2-Knowledge, LLC www.info2knowhow.com

  12. Getting Started Create a Plan that includes: • Research • Self-Assessment • Select a Niche • Develop a Business Plan • Join Professional Associations Information-2-Knowledge, LLC www.info2knowhow.com

  13. 4: Communication • The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. Information-2-Knowledge, LLC www.info2knowhow.com

  14. Effective Communicator • Simplify Your Message • See the Person (be audience oriented) • Be Credible • Believe what you say • Show conviction • Be a catalyst for action (Give people something to feel, remember, and do) Information-2-Knowledge, LLC www.info2knowhow.com

  15. Communicating with Clients • Advertising [Cards, Brochures, Website] • Articles & Books • Word-of-Mouth • Customer and Colleague Referrals • Association of Independent Information Professionals (AIIP) • Public Speaking, Radio Interviews • Social Networking Information-2-Knowledge, LLC www.info2knowhow.com

  16. 5: Competence • Competence goes beyond words. • It’s the leaders ability to say it, plan it, and do it in such a way that others know that you know how--- and know that they want to follow you. Information-2-Knowledge, LLC www.info2knowhow.com

  17. Competence • Show up every day • Keep Improving • Follow Through with Excellence • Accomplish More than Expected • Inspire Others Information-2-Knowledge, LLC www.info2knowhow.com

  18. Basic Requirements • You need: • Experience to develop confidence in your own abilities. • Develop expertise in information services • Familiarity with information resources • Understanding of the information industry • Network for referrals • Business Sense Information-2-Knowledge, LLC www.info2knowhow.com

  19. Research (Books) Building and Running a Successful Research Business: A Guide For the Independent Information Professional, by Mary Ellen Bates (Information Today Inc. 2003), • Information Brokering: A How-To-Do-It Manual by Florence M. Mason and Chris Dobson (Neal-Schuman Publishers, 1998) • Super Searchers Make It On Their Own by Suzanne Sabroski Information-2-Knowledge, LLC www.info2knowhow.com

  20. Research Trends and Impact • Articles • Internet • Examine Websites • Personal Interviews Information-2-Knowledge, LLC www.info2knowhow.com

  21. 3 Types of Competent People • Those who can see what needs to happen. • Those who can make things happen • Those who can make things happen when it really counts. Information-2-Knowledge, LLC www.info2knowhow.com

  22. Self Assessment • Do you have the Right Stuff ? (temperament and skills) • Identify knowledge gaps • Find available resources (enhance skills) • graduate library schools • community colleges courses • database vendors (LexisNexis, Dialog and Factiva) • Small Business Development Information-2-Knowledge, LLC www.info2knowhow.com

  23. Know the Tools of the Trade • Different vocabulary • Primary/Secondary Research • Competitive Intelligence • Due Diligence • Deliverables • Not to Exceed Budgets • Error & Omissions Insurance • Non-compete clause Information-2-Knowledge, LLC www.info2knowhow.com

  24. 6: Courage • Courage is rightly esteemed the first of human qualities…because it is the quality which guarantees all others Information-2-Knowledge, LLC www.info2knowhow.com

  25. Be Courageous • Courage begins with an inward battle • Courage is making things right, not just smoothing them over • Courage in a leader inspires commitment from followers • Your life expands in proportion to your courage Information-2-Knowledge, LLC www.info2knowhow.com

  26. Only one key to success: Marketing • Become Visible • Develop Marketing Strategies • Develop Marketing Tactics • Create Marketing Kit • Niche Marketing (Show Uniqueness) • Free Advertising • Life Long Learning Information-2-Knowledge, LLC www.info2knowhow.com

  27. Warm Calls Read Sam Richter’s Book Information-2-Knowledge, LLC www.info2knowhow.com

  28. 7: Discernment Smart leaders believe only half of what they hear, Discerning leaders know which half to believe -------- John G. Maxwell Information-2-Knowledge, LLC www.info2knowhow.com

  29. Maximize Effectiveness • Discover the root issues • Enhance your problem solving • Evaluate your options for maximum impact • Multiply your opportunities Information-2-Knowledge, LLC www.info2knowhow.com

  30. Put your foot in the water Before diving in. • Building a business takes time, and an information business is no different. Information-2-Knowledge, LLC www.info2knowhow.com

  31. 8: Focus • Focus 70% on your Strengths • 25% on New Things • 5% on Areas of Weakness Information-2-Knowledge, LLC www.info2knowhow.com

  32. Focus • Work on yourself • Shift to strength • Staff your weaknesses • Work at your priorities • Create a competitive edge Information-2-Knowledge, LLC www.info2knowhow.com

  33. Cardinal Virtues • Being Organized • Self-Motivated • Resilient • Determined • Dependable • Trusted • Perseverance Information-2-Knowledge, LLC www.info2knowhow.com

  34. 9: Generosity • Be grateful for whatever you have • Put people first • Don’t allow the desire for possessions to control you • Regard Money as a resources • Develop the habit of giving Information-2-Knowledge, LLC www.info2knowhow.com

  35. “You have not lived today until you have done something for someone who can never repay you.” ---John Bunyan Information-2-Knowledge, LLC www.info2knowhow.com

  36. Find Opportunities to Give • Volunteer to Speak for nonprofit organizations • Volunteer to help a nonprofit set up their library • Create a network of resources • Give away tips for finding resources • Become a mentor Information-2-Knowledge, LLC www.info2knowhow.com

  37. 10: Initiative • Know what you want • Push yourself to act • Take more risk Information-2-Knowledge, LLC www.info2knowhow.com

  38. “Only those who dare to fail greatly can ever achieve greatly” --- Senator Robert Kennedy Information-2-Knowledge, LLC www.info2knowhow.com

  39. Develop a Business Plan • You will need to: • secure financing • buy equipment • select a name • corporate structure • identify potential clients • develop a marketing plan • create 30, 60, 90 day plans Information-2-Knowledge, LLC www.info2knowhow.com

  40. 11: Listening • Change your focus and listen • Hear your customers’ concerns, complaints, and suggestions • Learn from your competitors • Listen to a mentor Information-2-Knowledge, LLC www.info2knowhow.com

  41. Tune into your Clients • For ways to improve a project or process • Identify clear lines of accountability • Willingness to take advice • Need for value added services • Internal financial issues • Ethical and honest behavior • Industry referrals opportunities Information-2-Knowledge, LLC www.info2knowhow.com

  42. 12: Passion • Passion is the 1st step to acheivement • Passion increases your willpower • Passion changes you • Passion makes the Impossible possible Information-2-Knowledge, LLC www.info2knowhow.com

  43. Let Passion Drive Your Niche • Specialization • technology • research technique • industry • type of service • type of product Information-2-Knowledge, LLC www.info2knowhow.com

  44. Online Searching Bibliographic Instruction ILL/Doc Delivery Strategic Planning Public Speaking Telephone Reference Space Planning Competitive Intelligence Training Rapid Doc Delivery Facilitation Expert Witness Testimony Primary Research Niche Development Information-2-Knowledge, LLC www.info2knowhow.com

  45. You Can NOT Do Everything • Specialization • makes marketing your services easier • make it possible for you to maintain your expertise • helps you stay highly competitive in this information-intense environment Information-2-Knowledge, LLC www.info2knowhow.com

  46. 13: Positive Attitude • Your Attitude is a Choice • Your Attitude determines your actions • Your people are a mirror to your Attitude Information-2-Knowledge, LLC www.info2knowhow.com

  47. Attitude, Aptitude, Altitude • Select work that you enjoy doing • Hire people with positive attitudes • Create a fun work environment • Apply your talents to worthwhile causes • Allow yourself to be creative Information-2-Knowledge, LLC www.info2knowhow.com

  48. Client Attitudes about IIP work • Independent Information Professionals that transform information from: • Descriptive Prescriptive • Reactive Proactive • Data Collection Insight • Detailed Summary Power Pages Information-2-Knowledge, LLC www.info2knowhow.com

  49. 14: Problem Solving • Anticipate problems • Accept the truth • See the big picture • Handle one thing at a time • Don’t give up on a major goal when you are in the valley Information-2-Knowledge, LLC www.info2knowhow.com

  50. Find Solutions • identifying & handling information challenges • comprehensive due diligence • expert research • competitive services • global market • customizing deliverables • complex and/or rush request • accuracy and rapid turnaround Information-2-Knowledge, LLC www.info2knowhow.com