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Intro Letters and Resumes. Grades on both - two grades. Resumes also have a comment as to yes, maybe or no. Introduction Letters. 1. Lacked business letter format. Block address : and not a , Some paragraphs Very truly yours, 2. Lacked content. Didn’t really introduce yourself.

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Intro letters and resumes

Intro Letters and Resumes

Grades on both - two grades.

Resumes also have a comment as to yes, maybe or no.


Introduction letters
Introduction Letters

1. Lacked business letter format.

Block address

: and not a ,

Some paragraphs

Very truly yours,

2. Lacked content.

Didn’t really introduce yourself.


Resumes
Resumes

1. Looks good, brutally clear, perfect.

2. Poor objective statement: what do you really want to

do? Don’t use “entry-level”.

3. Education after objective--you are a student.

4. Tense problems with work experience.

5. Fill a page--relevant courses, course projects.

6. Two pages only if have killer content.

7. References comments.


Chapter 10

Chapter 10

Information Systems for Business Operations


Chapter objectives
Chapter Objectives

1. Gain an appreciate of the significance of information

systems support of business processes within major

business functions.

2. Understand the major activities of transaction

processing systems and examples of how such

systems are used in the operations of a business.

3. Understand business examples that demonstrate

using the Internet, intranets, or extranets to

accomplish online transaction processing, and

perform activities within each of the business

functions.


Additional student presentations
Additional Student Presentations

Accounting and Financial IS - Erin Burke

Marketing Information Systems - Brooke Butterick

Batch Processing versus Real-Time Systems - Daniel Biskupski

Source Data Automation - Paul Simpson


Is in business
IS in Business

Business managers have moved from a tradition where they could avoid, delegate or ignore decisions about IT to one where they cannot create a marketing, product, international, organizational or financial plan that does not involve such an IS decision.

Peter Keen

Harvard Business Review

1991



Business information systems
Business Information Systems successful?

Marketing

Human Resource

Management

Production

Operations

Business Information Systems

Accounting

Finance


Type of system needed
Type of System Needed? successful?

Scope of system: specific or integrated?

Batch Versus Real-time Processing?

Data requirements versus data availability?


Major business functions
Major Business Functions successful?

The increasing importance of cross-functional systems.

In support of cross-functional teams and concurrent engineering.


Cross functional needs
Cross-Functional Needs successful?

Needs Analysis

Research

Market Test

Component Design

Product Test

Product Release

Equipment Design

Production Start

Marketing

R&D/Engineering

Manufacturing


Internet potential
Internet Potential successful?

Adaptability of the Internet and Internet technologies to address both internal and external IT requirements of the business needs to be addressed.


Possible quiz questions
Possible Quiz Questions successful?

1. Which business functions must be addressed for

a business to be successful?

2. In which functional areas does Internet

technology have the greatest potential to

contribute to the success of a business?


Increasingly important areas
Increasingly Important Areas successful?

Enterprise Resource Planning (ERP)

Customer Relationship Management


Marketing information systems

Marketing Information Systems successful?

By Brooke Butterick


Marketing versus sales
Marketing Versus Sales successful?

Marketing is deciding what to sell.

Sales is selling what you have.


Marketing information systems1
Marketing Information Systems successful?

Interactive

Marketing

Marketing

Information

Systems

Sales Force

Automation

Marketing

Management

Sales

Forecasting

Sales

Management

Advertising &

Promotion

Market

Research

Product

Management


Market research and forecasting
Market Research and Forecasting successful?

  • Provide marketing intelligence to help managers make better marketing forecasts and develop more effective marketing strategies

  • MIS help market researchers collect and analyze data from a variety of market variables


Targeted marketing for e commerce

Online successful?

Behavior

Community

Demographic/

Psychographic

Content

Context

Targeted Marketing for E-Commerce


Interactive marketing
Interactive Marketing successful?

Goal:

  • To enable a company to profitably use the Internet, intranets, and extranets to attract and keep customers who will become partners with the business in creating, purchasing, and improving products and services.

    Expected Outcome:

  • Vital marketing data

  • New product ideas

  • Volume sales

  • Strong customer relationships


Advertising and promotion
Advertising and Promotion successful?

  • Marketing Managers maximize sales

  • MIS use market research information and promotion models to help:

    • Select media and promotional methods

    • Allocate financial resources

    • Control and evaluate results of various advertising and promotional campaigns

  • Example: INFOSCAN


Sales force automation
Sales Force Automation successful?

  • Increases the personal productivity of salespeople

  • Speeds up the capture and analysis of sales data from the field to marketing managers

  • Improves the delivery of information and support provided to salespeople


Sales and product management
Sales and Product Management successful?

  • Sales Managers

    • Use computer based systems for sales analysis

  • Product Managers

    • Use computers to gain access to price, revenue, cost, and growth information


Possible quiz questions1
Possible Quiz Questions successful?

  • How has IT helped companies perform vital marketing functions?

  • What are some reasons why IT is helpful to Sales and Product Managers?


Manufacturing information systems
Manufacturing Information Systems successful?

Computer-Aided

Engineering

Process

Control

Production/

Operations

Purchasing &

Receiving

Computer-Aided

Manufacturing

Machine

Control

Robotics

Material

Requirements

Planning


Computer integrated manufacturing
Computer Integrated Manufacturing successful?

  • An overall concept that stresses that the objectives of computer-based systems in manufacturing must be to:

  • Simplify processes, designs and organization.

  • Automate production processes

  • Use IT to integrate all production and support

  • processes.


Why automate manufacturing
Why Automate Manufacturing? successful?

  • Consistency

  • Repetitiveness

  • Precision

  • Quality

  • Cost

  • Worker Safety

  • Eliminate Worker Boredom


Hrm information systems

Personnel successful?

Requirements

Forecasting

Compensation

Analysis

Employee Skills

Inventory

Training and

Development

Analysis

Personnel

Record-Keeping

Governmental

Reporting

HRM Information Systems

Human

Resource

Management


Hr career
HR Career? successful?

What would prompt you to want to pursue a career in Human Resources?


Accounting and financial is

Accounting and Financial IS successful?

By Erin Burke


Accounting information systems

Inventory successful?

Control

Order

Processing

Accounts

Receivable

Accounts

Payable

Payroll

General

Ledger

Accounting Information Systems

Common

Purposes of

AISs


Accounting and financial information systems

Accounting and Financial Information Systems successful?

What are they?

Who uses them?

How are they used?


Three types of accounting systems
Three Types of Accounting Systems successful?

  • Operational

  • Management

  • Computer-Based


Why do company use computers for their accounting systems
Why do company use computers for their accounting systems? successful?

Must do it!

Repetitive

Clearly defined procedures

Accounting is a combination of multiple sub-systems

Frequently meets all three of the common criteria: volumes, complexity and timing.


Timing considerations
Timing considerations . . . successful?

Cisco Systems and Motorola can close their books at the end of the quarter or the end of the year within two hours.

Typically, it takes five to seven working days for a large company to close its books. e.g. HP

Cisco and Motorola gain the ability to better manage their financial performance and their stock value.


Major operational accounting systems
Major Operational Accounting Systems successful?

Operational Processing

Inventory Control

Accounts Receivable

Accounts Payable

Payroll

General Ledger


Finance information systems
Finance Information Systems successful?

Support managers to make financial decisions:

(1) Financing the business

(2) Allocation and control of financial

resources


Financial information systems
Financial successful?Information Systems

Cash

Management

Financial

Performance

Analysis

Finance

Financial

Forecasting

Credit

Management

Investment

Management

Financial

Planning

Capital

Budgeting


Four major finance systems
Four Major Finance Systems successful?

Cash Management

Investment Management

Capital Budgeting

Financial Planning


Summary
Summary successful?

Accounting Information Systems:

What are they?

Accounting systems, Operational and Management systems.

Who uses them?

End users in business firms and other organizations.

How are they used?

Record and report business transactions and events, produce accurate financial statements, plan and control business operations.

Finance Information Systems:

What are they?

Systems include cash and online investment management, capital budgeting, and financial planning and forecasting.

Who uses them?

Financial managers.

How are they used?

Provide decision making support related to financial resource allocation and financing of the business.


Two quiz questions
Two Quiz Questions successful?

1) How can Internet technologies be involved in some of the most common applications of computers in accounting? In finance?

2) Name and describe the function of a finance information system? An accounting information system? How are they improved if computer-based?


The transaction processing cycle

1 successful?

2

4

Transaction

Processing

Document

and Report

Generation

Data

Entry

5

Inquiry

Processing

Database

Maintenance

3

The Transaction Processing Cycle


Transaction processing
Transaction Processing successful?

1. Data entry

2. Transaction Processing

3. Database maintenance

4. Documents and report generation

5. Inquiry Processing


Billing order entry
Billing (Order Entry) successful?

Unique Identified

What other data is important in a billing process?

What data is captured in the billing process that is input to another business process?


Data flow
Data Flow successful?

What flows to Accounts Receivable?

What flows to Inventory Control?

What flows to Sales Analysis?

Don’t forget the unique identifier!


Bicarsa
BICARSA successful?

Basic premises of Information Systems:

1. Capture data at the source of the transaction.

2. Create data once and utilize it many times.

3. Treat data as a valuable organizational resource.


Intro letters and resumes

B = successful?

IC =

AR =

SA =


Intro letters and resumes

B = Billing successful?

IC = Inventory Control

AR = Accounts Receivable

SA = Sales Analysis


Source data automation

Source Data Automation successful?

By Paul Simpson


Source data automation1
Source Data Automation successful?

Definition: The use of automated methods of data

entry that attempt to reduce or eliminate many of the

activities, people, and data media required by

traditional data entry methods.


Why source data automation
Why Source Data Automation? successful?

  • Cost effective

  • Accurate and complete data

  • Timely availability of data

  • Better able to track operational trends

  • Decision support


Examples of source data automation
Examples of Source Data Automation successful?

  • Bar code scanners (Optical Character Readers)

  • MICR codes on bank checks

  • Magnetic stripe on credit cards

  • Mark sense readers (Scantron tests)

  • Touch screens

  • Voice recognition systems


Conclusion
Conclusion successful?

  • Understanding how source data automation can fit into different systems

  • Understanding the benefits of a system that uses source data automation


Two possible quiz questions
Two Possible Quiz Questions successful?

  • Give an example of a system that uses source data automation and explain the source data automation part of it.

  • Give an example of a system that uses traditional data entry and explain how it could benefit from source data entry.


Batch and online processing

Batch and Online Processing successful?

By Daniel Biskupski


Definitions
Definitions successful?

  • Batch Processing - A category of data processing in which data is accumulated into batches and processed periodically. (hourly, daily, weekly, once a month)

  • Real-time (online) Processing - Data processing in which data is processed immediately through the use of direct access devices rather than periodically.


Batch processing
Batch Processing successful?

With the continued increase in network-based systems, will batch processing eventually disappear as a common processing approach?


An example of batch processing
An Example of Batch Processing successful?

In the Banking Industry:

  • Batches of deposited checks are accumulated and processed on a daily basis.

  • Monthly customer statements are also processed in batch mode.

See figure 10.33 in the textbook


Example of online processing
Example of Online Processing successful?

  • Campbell’s Online Processing System

    • The system tracks inventory for production and sales

    • MCI network is used by Campbell’s to advise customers when to replenish inventories and expect delivery on orders

See figure 10.32 in the textbook


Batch to online changes
Batch to Online Changes successful?

Expectations regarding response time.

Attitudes relative to computer down-time.

Attitudes towards computer capacity utilization.

Criteria to justify a computer with more capacity.

Concern regarding computer (data) security.


In conclusion
In Conclusion... successful?

The table below summarizes the crucial points that

comprise each system

Batch Processing Realtime Processing

Processing of transactions Data is recorded, Data is processed as

accumulated into batches, generated.

sorted and processed

periodically.

Database update When batch is processed When transaction is

processed.

Response time Several hours or days after A few seconds after

batches are submitted for transaction is processed.

processing.


Possible quiz questions2
Possible Quiz Questions successful?

1. In terms of data security, what are the pro’s and con’s of the batch and online processing systems?

2. Define and give an example for each of the following systems approaches:

  • Batch Processing

  • Online Processing


Key terms in chapter 10
Key Terms in Chapter 10 successful?

Accounting Information Systems

Accounts Payable

Accounts Receivable

Batch Processing

Business Information Systems

Collaborative Manufacturing Networks

Computer-Aided Design

Computer-Aided Engineering

Computer-Aided Manufacturing

Computer Graphics

Computer-Integrated Manufacturing

Control Listing

Cross-Functional Information Systems

Edit Report

Fault Tolerant System

Financial Information Systems

General Ledger

Human Resource Information Systems

Inquiry Processing

Interactive Marketing

Inventory Control

Machine Control

Manufacturing Information Systems

Marketing Information Systems

Material Requirements Planning

Online Accounting Systems

Online HRM Systems

Online Investment Systems

Online Transaction Processing

Order Processing

Payroll

Process Control

Real-time Processing

Robotics

Sales Force Automation

Source Data Automation

Source Document

Strategic TPS Networks

Traditional Data Entry

Transaction

Transaction Document

Transaction Processing Cycle

Transaction Processing System

Turnaround Document


Database project
Database Project successful?

Do an analysis for our client, CompUSA, to identify prospects that have a high probability to purchase a new PC.

Work in two person teams under the direction of your manager within Market Research, Inc.


The assignment includes
The Assignment Includes: successful?

1. Determining the right questions to ask and designing a

questionnaire form that will also serve as a source

document to enter data into an Access database.

2. Editing the data in the source documents. (anti-GIGO)

3. Entering the data to create a relationship database table.

4. Doing an analysis of the data collected.

5. Preparing a report summarizing the market analysis FOR

THE CLIENT.

6. Preparing a report FOR YOUR BOSS summarizing the

major learning points of this assignment.


Database project grade
Database Project Grade successful?

(15% of course grade)

Questionnaire/source document design 25%

Input data editing 5%

Client cover letter and report 45%

Prospect priority logic 5%

Internal project report 20%