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WORKPLACE VIOLENCE SEMINAR. SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM. Update 3/9/1999. TARGET AUDIENCE. SUPERVISORS (MID LEVEL) EMPLOYEES HR PERSONNEL CONTRACT SPECIALIST SECURITY/SAFETY PERSONNEL FACILITY MANAGERS. SUBJECT MATTER. Introduction Overview History

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WORKPLACE VIOLENCE SEMINAR

SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM

Update 3/9/1999


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TARGET AUDIENCE

  • SUPERVISORS (MID LEVEL)

  • EMPLOYEES

  • HR PERSONNEL

  • CONTRACT SPECIALIST

  • SECURITY/SAFETY PERSONNEL

  • FACILITY MANAGERS


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SUBJECT MATTER

  • Introduction

  • Overview

  • History

  • Financial Perspective

  • Causes

  • Prevention

  • Employment Process


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SUBJECT MATTER CONT.

  • Safe Workplace

  • OSHA/Plans

  • OSHA/Guidelines

  • Termination

  • Crisis Management

  • Legal Considerations

  • Resources


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TIME/WORKLOAD

  • Not more than one day

  • Probably 3-5 Associates

  • Multi-shop Application

    • Workplace Violence

    • Personal Safety

    • Home Security Surveys

    • Vendors


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INTRODUCTION

  • DEFINITIONS

    • WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed

    • OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented


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OVERVIEW

  • EMPLOMENT RELATED ISSUES

    • job discontent

    • personal animosity

  • REVENGE ATTACKS

    • domestic disputes


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HISTORIC PERSPECTIVE

  • SCOPE OF VIOLENCE AT WORK

  • CASE HISTORIES

  • DRAMATIC EVENTS

  • RESEARCHING THE CAUSES

  • SURVEY OF PUBLISHED LITERATURE


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FINANCIAL IMPACT

  • 1995 - $36 BILLION ANNUALLY

    • LOSS OF PRODUCTIVITY

    • WORK DISRUPTIONS

    • EMPLOYEE TURN-OVER

    • LITIGATION

    • OTHER INCIDENT-RELATED COSTS

    • COSTS OF PREVENTION


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CAUSES OF WORKPLACE VIOLENCE

  • WORK ENVIROMENT

  • MENTAL ILLNESS

  • PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS

  • JOB MARKET PRESSURES


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CAUSES CONT.

  • STRESS TRIGGERS

    • FINANCIAL

    • ENVIROMENTAL

    • FAMILY

  • EVENT STRESS

    • DEATH/DIVORCE

    • ACCIDENTS/ILLNESS

    • WORK-RELATED


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PREVENTION PROGRAM

  • EXECUTIVE COMMITTEE

    • HR

    • EAP

    • EMPLOYEE BENEFITS

    • LEGAL

    • MEDICAL

    • SECURITY

    • PR


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PREVENTION CONT.

  • IDENTIFY STRESSORS

  • COMPETENCE OF SUPERVISORS

  • TRAINING

  • TRENDS

  • EMPLOYEES INTERVIEWS

  • SECURITY

  • REPORT TO MANAGEMENT


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PREVENTION CONT.

  • CORPORATE POLICY

    • WRITTEN POLICY STATEMENT

    • DEMONSTRATED MANAGEMNENT SUPPORT

    • CONSISTENT APPLICATION


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EMPLOYMENT PROCESS

  • PRE-EMPLOYMENT SCREENING

  • PSYCHOLOGICAL TESTING

  • USE OF CLINICIAN IN HR SCREENING


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THE SAFE WORKPLACE

  • EMPLOYEE TRAINING & AWARENESS

  • IDENTIFYING & PREVENTING SEXUAL HARRASSMENT

  • EARLY INTERVENTION

  • DEFENSES AGAINST DANGEROUS PERSONS


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OSHA GUIDELINES

  • SCOPE OF WORKPLACE VIOLENCE

  • TYPES OF VIOLENCE EVENTS

  • PREVENTATIVE MEASURES

  • RECORDING/REPORTING EVENTS

  • HANDLING COMPLAINTS

  • INVESTIGATING

  • ASSISTANCE FOR EMPLOYEES


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OSHA CONT.

  • OSHA MODEL PLAN

  • OSHA HEALTH CARE GUIDELINES


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TERMINATION PROCESS

  • Do not negotiate

  • Cite general Vs Specific issues

  • Keep Discussion future-based

  • Who should be present

  • Who should not be present

  • How to respond to threats

  • Out-placement services


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CRISIS MANAGEMENT

  • Planning & Preparedness

  • Roles of key players

  • Training

  • Emergency Equipment

  • Sample Plan

  • Post Traumatic Stress

  • Dealing with the Press


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LEGAL CONSIDERATIONS

  • Duty to warn

  • Liabilities as employer

  • Injuries to third party

  • Negligent Hiring

  • Worker Compensation

  • Private Industry Vs Government

  • Protective Court Orders


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SUMMARY

  • PROVIDE REFERENCE LIST

  • PROVIDE RESOURCE LIST