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TOP 10 TIPS FOR 2010 PowerPoint Presentation
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TOP 10 TIPS FOR 2010 - PowerPoint PPT Presentation

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TOP 10 TIPS FOR 2010

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  1. TOP 10 TIPSFOR 2010 Travel Agent vs. The Internet By: Gary M. Pollard, CTC President, Ambassador Tours

  2. #10 Internet – Friend or Foe? • Competition is a GOOD thing • Use the Internet as a tool to HELP you • Co-existence is possible • We will never be obsolete

  3. #9 Value is not the same as Price • It’s important to understand the difference. • The lowest PRICE does not always offer the best VALUE for a client.

  4. #8 VALUE • Vacation Options • Affordability • Lasting Relationships • Uniquely Qualified • Excellent Service

  5. #7 WORDS TO LIVE BY (believe it or not) • No • Sold Out • Not Available

  6. #6 Market Your Strengths • What separates you from your competitors – including the Internet? • Know your strengths – and use them!

  7. #5 Experience and Knowledge • In this age of “do-it-yourself-via-the-Internet” mindset and technology, it is our experience and knowledge that give us a leg up. • We possess the “know-how” to ensure clients have the best possible vacation – without worry or hassle.

  8. #4 Service With a Smile • The advantages of a LIVE person • The ability to troubleshoot on the fly • The added level of service to go the extra mile • The skill set to make personalized recommendations and customize the dream vacation for any client

  9. #3 Time is Precious • Clients are looking for ways to make the most of the time they get to spend with their families. • As travel agents, we have 3 primary objectives for our clients: • Getting more from their vacations • Better value for their money • Quality time with their family and loved ones

  10. #2 Develop Relationships • Take the time to be thorough, accurate and build your relationships with your clients. Make them part of your “family.” THAT is what will keep them coming back.

  11. #1 Go The Extra Mile (You’ll be surprised how far it will take you!) • Be Compassionate • Be Personal • Be Creative • Be Inspired • Be Exceptional