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TOP 10 TIPS FOR 2010 Travel Agent vs. The Internet By: Gary M. Pollard, CTC President, Ambassador Tours #10 Internet – Friend or Foe? Competition is a GOOD thing Use the Internet as a tool to HELP you Co-existence is possible We will never be obsolete #9 Value is not the same as Price

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top 10 tips for 2010

TOP 10 TIPSFOR 2010

Travel Agent vs. The Internet

By: Gary M. Pollard, CTC

President, Ambassador Tours

slide3
#10

Internet – Friend or Foe?

  • Competition is a GOOD thing
  • Use the Internet as a tool to HELP you
  • Co-existence is possible
  • We will never be obsolete
slide5
#9

Value is not the same as Price

  • It’s important to understand the difference.
  • The lowest PRICE does not always offer the best VALUE for a client.
slide6
#8

VALUE

  • Vacation Options
  • Affordability
  • Lasting Relationships
  • Uniquely Qualified
  • Excellent Service
slide7
#7

WORDS TO LIVE BY

(believe it or not)

  • No
  • Sold Out
  • Not Available
slide8
#6

Market Your Strengths

  • What separates you from your competitors – including the Internet?
  • Know your strengths – and use them!
slide9
#5

Experience and Knowledge

  • In this age of “do-it-yourself-via-the-Internet” mindset and technology, it is our experience and knowledge that give us a leg up.
  • We possess the “know-how” to ensure clients have the best possible vacation – without worry or hassle.
slide10
#4

Service With a Smile

  • The advantages of a LIVE person
  • The ability to troubleshoot on the fly
  • The added level of service to go the extra mile
  • The skill set to make personalized recommendations and customize the dream vacation for any client
slide11
#3

Time is Precious

  • Clients are looking for ways to make the most of the time they get to spend with their families.
  • As travel agents, we have 3 primary objectives for our clients:
    • Getting more from their vacations
    • Better value for their money
    • Quality time with their family and loved ones
slide12
#2

Develop Relationships

  • Take the time to be thorough, accurate and build your relationships with your clients. Make them part of your “family.” THAT is what will keep them coming back.
slide13
#1

Go The Extra Mile

(You’ll be surprised how far it will take you!)

  • Be Compassionate
  • Be Personal
  • Be Creative
  • Be Inspired
  • Be Exceptional