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David Pettigrew. Regional Director. The Traditional TMC is Dead?. Online v TMC.

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David Pettigrew

Regional Director



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Online v TMC

  • Business travel itineraries booked on public Internet sites (such as Orbitz, Expedia, Travelocity, and the airlines’ direct sites), have been found to average US$75 more per itinerary than those booked by a corporate travel agency

  • Since 2001agency fares were equal to or lower than those offered online sites in over 91% of itineraries.

Topaz International


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Why?

  • Web fares increasing

  • LCC sites confusing

  • Hidden Charges

  • TMC fees are low


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Connecting to the Future of Travel

  • The challenge for all TMCs is connecting your travellers with their choice of supplier inventory

  • Previously, a GDS connection offered the most technologically advanced method of accessing flight, car rental, rail and hotel inventory

  • Travel purchasing has changed significantly



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China OTA’s – Success Story

  • Still small – 1% compared to 30% in the USA

  • Ctrip.com, accounting for 54.2% of the market last and eLong.com, with 17.8%

  • Starting to penetrate TMC market

  • Still very labour-intensive

  • Traditional payment methods favored due to high cost of merchant fees




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Our commitment

FUTURE

Today, Tomorrow, Next Week