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NLP Automation Module For Automating Self Help - Anakage Technologies

Anakage End User Support Automation platform for IT Help Desks enables Enterprise IT to reduce support tickets at source, improve end point compliance, accelerate onboarding and help users self-service and digitally adopt applications. Visit us- https://anakage.com/

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NLP Automation Module For Automating Self Help - Anakage Technologies

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  1. FACTSHEET NLPAUTOMATIONMODULE FORAUTOMATINGSELFHELP Read ON DEMAND, ON SCREEN, INTELLIGENT INTERACTIVE HELP Analyse NLP+COBOT+USER Act Anakage’sNLPautomationmoduleensuresself-helpadoptionofinteractiveCoBotsby poppingupcontextspecificinteractivelivehelp(akaCobots). Anakage’sproprietaryNLP serviceanalysesuserraisedITSMticketswhichitreadsusingITSMAPI, identifiesappropriate CoBoticsolutionsfromsolutionlibraryandnotifiestheuserusingmultiplechannelson laptops/desktops. NLPmodule’smicroservicescanbehostedoncloudoronpremand interactsecurelywithAnakage’sself-serviceportalwebserver, ITSMAPIandcommunication channelslikeMicrosoftTeamsandemail (SMTP/POP3). OurNLPmodelispre-trainedon millionsofITSMrecords, andishenceabletoreadilyunderstandtheuserissueandfiresthe CoBotwhichfurtherdiagnosesandremediates. PAINPOINTS THAT ANAKAGE NLP BASED MODEL RE-SOLVE THE CHALLENGE THE SOLUTION Converttextbasedself-helptolive interactiveBotsthatcanactnotjust Make Self Help Easy Lowself-helpadoption text NotifyTicketsubmitterswithintelligent guidedself-serviceCoBots Self-serviceisnotreadilyavailablewhenthe userrequiresit Increase adoption Omnichannel Help MakingusersgotoSelf-ServicePortal isachallenge BringCoBotsinsidetoolsthatusers uselikeTeams, HRportal, ITSM Eliminate at Source ITSMonlyrecordstheissue, L1 continuestoresolverepetitiveissues ZerotouchITHelpDeskwithself-heal anduserallowedself-help (user guided) solutions KB Article TraditionalITSMrequires understandingenterpriseneedsand developingsolutions UseSolutionsfromLibrary, buildnew solutionsusinganocodeauthoring Plug and Play tool

  2. FACTSHEET FEATURE HIGHLIGHTS OFANAKAGENLPMODEL OMNICHANNEL SUPPORT READ, ANALYZE, AUTONOMOUSLY Whenauserlosessightoftheself-helpCoBots, ourNLP modulerecognizesthereportedprobleminITSMand sendstheCoBottohelponimpactedendpoints. The CoBotspopuponusers’ screenswithoptionstosnooze orexecute. Iftheself-helpCoBotsareunabletohelpthe user, theycanhandoverthecasetoalivechatengineer orupdatetheticketforanengineertoreachout TheAnakageNLPmodulegetsfeedfromITSMand communicateswiththeself-serviceportalviaAPIintegration topicktherelevantonlinecobotforthereportedissuein ITSM. TheCoBotisthenpresentedinsideMicrosoftTeams eitherasausernotificationoraChatBotnotification. Where proactiveCoBotisinstalled, adesktopnotificationappearsto theuseraskingpermissiontoassisttheuserwithissue resolution PLUG AND PLAY ANALYTICS OurNLPmodelcomespre-trainedwithmillionsofITSM recordsandisabletoidentifyresolvableissuesby readingissuedescriptioninITSM. Beforeimplementing automationandself-helpsolutions, thesameNLPmodel identifiesrelevantsolutionsaspertopvolumedrivers. EveryuserinteractionwithCoBotisrecordedatagranular levelandmadeavailabletoadministratorsviaasingle dashboardthatgeneratesactionableinsightstodrive ongoingimprovement. TheITSMandSSPAPIfeedsthe CustomerSuccessreportsthatcorelatereportedincidents withCoBotusagedata, bringingouttheneedfornew solutionsandanylow-successsolutionsthatneedtobe refined. ONE STOP SECURE SOLUTION DEPLOYMENT TheAnakageNLPmodulecompletestheintelligent CoBotplatform, assessingandresolvingITSMproblems withanintegratedCoBotfiringtominimizeMTTRand costperticketwhileincreasingcustomersatisfaction. AnakageisISO27001certifiedandoffersregularsecurity assessmentsforon-premiseandclouddeployment optionswithcompletedatacontrol. TheNLPmodulecomesasapartoftheplatformandis plugandplay. OurteamwillpipeNLPserviceintoyour ITSM. Youcanchooseeitheranon-premiseorcloud deploymentbasedonyoursecuritypolicies, andittakes onlyafewdaystosetupon-premiseandgetstarted. ABOUT ANAKAGE Anakagehashelpedclientsimprovetheiremployee'suserexperience, reducesystemandemployee downtime, andimprovetheefficiencyoftheirIThelpdesks. Anakage'sstate-of-the-artCoBoticsolutionis apower-hybridofthebestfeaturesofalltheservicedeskautomationanddigitaladoptionsolutions availableinthemarket. Itiswayfaster, cheaper, andmoresecure. Theproactivemoduleworksoffline andintegrateswithamyriadofapplications. GET IN TOUCH PHONE Email: contactus@anakage.com Website: www.anakage.com USA: +1 (201) 928-5551 UK: +441202078676 India: +91858808379

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