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Essential Skills of Customer Service for Tribal Organizations

How does an organization deliver the best customer service while experiencing rapid growth? We provide you with the tools and frameworks to structure your customer service based on what we have learned from our experience here at Red Road Leadership. We practice these strategies in our own organizations to keep up with the pace of our organization’s growth. We can help you transition towards a customer-centric by business model through our customer service for tribal organization model. For more details on Customer Service for Tribal Organizations visit: http://redroadleadership.us/<br>

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Essential Skills of Customer Service for Tribal Organizations

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  1. 4 Essential Skills of Customer Service for Tribal Organizations

  2. Mission • Our purpose is to build a better working world for our clients, our people and our community. • We want to create a legacy of improved business performance, confidence, and trust. • Our approach is helping you create a differentiated customer service for the Tribal organization. • We work with you to engineer better experiences with customers to generate more loyalty and engagement. www.redroadleadership.us

  3. We identified gaps in customer service at various tribal organizations • Client’s expectation of services vs management’s perception of these expectations • Organization’s specification of services vs the actual expectation of the management • Service specification vs actual service delivered www.redroadleadership.us

  4. Services We Provide : We can help you transition towards a customer-centric by business model through our customer service for tribal organization model. Together with you, we can create an integrated customer experience across all channels, involving the whole organization. www.redroadleadership.us

  5. 4 essential skills required for customers service: • Empathy – deep customer empathy is the process that occurs when you seek to understand what is behind the customer’s words. • Strong communication – customer communication is no longer about being available when they want to talk to the organization or vice versa. • Mastering simplicity – we reduce multi-touch points, to a meaningful single source of contact, who will speak directly to the customer. • Growth mindset – a growth mindset culture leads to faster growth and improvement, higher performance and resilience www.redroadleadership.us

  6. Contact Us 14713 46th Ave Ct NW Gig Harbor, WA 98332 (206) 437-5884 www.redroadleadership.us

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