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What is the Business Licence Information Service (BLIS) ? BLIS is a whole-of-government information service for the business sector BLIS is a one-stop-service for business licence information BLIS is a key component of the Government’s strategy to reduce the cost of business compliance

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What is the Business Licence Information Service (BLIS) ?


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what is the business licence information service blis
What is the Business Licence Information Service (BLIS) ?
  • BLIS is a whole-of-government information service for the business sector
  • BLIS is a one-stop-service for business licence information
  • BLIS is a key component of the Government’s strategy to reduce the cost of business compliance
business licence information service blis
Business Licence Information Service (BLIS)
  • Established in Victoria in 1988
  • Delivered to clients by Small Business Victoria with the support of all Victorian licensing agencies
  • Similar BLIS services are now available in all States/Territories
  • BLIS now contains licence information from all three levels of government
business licence information service
Business Licence Information Service
  • Independently evaluated on three occasions and found to convey significant benefits to clients & participating Agencies
  • SBV provides approximately 15,000 individual information responses to clients per year
  • BLIS is supported by Departments/Agencies who
    • maintain currency/comprehensiveness of their information via network of BLIS Liaison Officers and
    • respond to all enquires re applications, renewals, appeals etc
blis on line services
BLIS & On-line Services

After a decade of service the requirement was to upgrade the BLIS software to:

  • move to end-user access as part of On-line Government services
  • provide levels of service based on client needs
  • provide more efficient mechanisms for agencies to maintain BLIS data
blis levels of service level 1
BLIS ‘levels of service’ Level 1
  • Service Content: A three page information sheet outlining the rationale behind licensing and compliance and indicating the broad areas where this may impact on a business.
  • Target Clients: Early intenders investigating business as a career option.
  • Delivery Mechanisms:
    • Business Channel / Internet (Primary)
    • Call Centre & Counter service
blis levels of service level 2
BLIS ‘levels of service’ Level 2
  • Service Content: An information package containing the licensing information required to operate the 760 licensed business types in Victoria (including synonyms).

eg a generic restaurant or sawmill.

  • Target Clients: Intenders / near new starters evaluating the viability of a proposal.
  • Delivery Mechanisms:
    • Business Channel / Internet (Primary)
    • Call Centre & Counter service
blis levels of service level 3
BLIS ‘levels of service’ Level 3
  • Service Content: Access to a full intermediary facilitated search of BLIS with options to print licence application forms if required, and selection of specific municipal location
  • Target Clients: Existing business, Committed new starters
  • Delivery Mechanism:
    • Call Centre (Exclusively)
advantages of blis to clients
Advantages of BLIS to clients

Provides clients with complete information of their compliance requirements:

  • information commensurate with the client’s current needs via a single interaction with government
  • in context ie all compliance issues from three levels of government in a structured output
  • independent of the structure of government
advantages of blis to govt
Advantages of BLIS to Govt

Provides departments/agencies with:

  • assistance in obtaining higher levels of compliance
  • feedback on levels of enquiries about individual licences
  • all licence data available for evaluation/reengineering purposes
blis summary
BLIS Summary
  • One stop information service providing compliance information in context
  • Whole of government initiative supported by all Departments/Agencies
  • Providing end-user access via the Business Channel ie a knowledge service
  • High value adding interactions via the Victorian Business Line call centre
slide12

BLIS - Where to from here?

  • Use BLIS as a vehicle to “integrate” agency compliance initiatives across government
  • Use BLIS to initiate agency compliance transactions eg. application/renewal payments
  • Extend the BLIS infrastructure to convey other compliance information eg. legislation, codes of practice, standards, penalties
  • Use the total BLIS information resource to drive regulation reform activities
slide14

Enhanced BLIS

Data Collection/Maintenance Module

BLIS

Serving whole of Government licensing requirements

BLIS Content Quality Manager

Telstra Bigpond

Department/Council

Licence DataSubset

Replicate to

Department/Council

Business Quality Manager

Department/Council

Server

Used to serve Department/Council information applications

Department/CouncilAgency Liaison Officers

Call Centre

Website