slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
What is the Business Licence Information Service (BLIS) ? PowerPoint Presentation
Download Presentation
What is the Business Licence Information Service (BLIS) ?

Loading in 2 Seconds...

play fullscreen
1 / 15

What is the Business Licence Information Service (BLIS) ? - PowerPoint PPT Presentation


  • 296 Views
  • Uploaded on

What is the Business Licence Information Service (BLIS) ? BLIS is a whole-of-government information service for the business sector BLIS is a one-stop-service for business licence information BLIS is a key component of the Government’s strategy to reduce the cost of business compliance

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'What is the Business Licence Information Service (BLIS) ?' - Albert_Lan


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
what is the business licence information service blis
What is the Business Licence Information Service (BLIS) ?
  • BLIS is a whole-of-government information service for the business sector
  • BLIS is a one-stop-service for business licence information
  • BLIS is a key component of the Government’s strategy to reduce the cost of business compliance
business licence information service blis
Business Licence Information Service (BLIS)
  • Established in Victoria in 1988
  • Delivered to clients by Small Business Victoria with the support of all Victorian licensing agencies
  • Similar BLIS services are now available in all States/Territories
  • BLIS now contains licence information from all three levels of government
business licence information service
Business Licence Information Service
  • Independently evaluated on three occasions and found to convey significant benefits to clients & participating Agencies
  • SBV provides approximately 15,000 individual information responses to clients per year
  • BLIS is supported by Departments/Agencies who
    • maintain currency/comprehensiveness of their information via network of BLIS Liaison Officers and
    • respond to all enquires re applications, renewals, appeals etc
blis on line services
BLIS & On-line Services

After a decade of service the requirement was to upgrade the BLIS software to:

  • move to end-user access as part of On-line Government services
  • provide levels of service based on client needs
  • provide more efficient mechanisms for agencies to maintain BLIS data
blis levels of service level 1
BLIS ‘levels of service’ Level 1
  • Service Content: A three page information sheet outlining the rationale behind licensing and compliance and indicating the broad areas where this may impact on a business.
  • Target Clients: Early intenders investigating business as a career option.
  • Delivery Mechanisms:
    • Business Channel / Internet (Primary)
    • Call Centre & Counter service
blis levels of service level 2
BLIS ‘levels of service’ Level 2
  • Service Content: An information package containing the licensing information required to operate the 760 licensed business types in Victoria (including synonyms).

eg a generic restaurant or sawmill.

  • Target Clients: Intenders / near new starters evaluating the viability of a proposal.
  • Delivery Mechanisms:
    • Business Channel / Internet (Primary)
    • Call Centre & Counter service
blis levels of service level 3
BLIS ‘levels of service’ Level 3
  • Service Content: Access to a full intermediary facilitated search of BLIS with options to print licence application forms if required, and selection of specific municipal location
  • Target Clients: Existing business, Committed new starters
  • Delivery Mechanism:
    • Call Centre (Exclusively)
advantages of blis to clients
Advantages of BLIS to clients

Provides clients with complete information of their compliance requirements:

  • information commensurate with the client’s current needs via a single interaction with government
  • in context ie all compliance issues from three levels of government in a structured output
  • independent of the structure of government
advantages of blis to govt
Advantages of BLIS to Govt

Provides departments/agencies with:

  • assistance in obtaining higher levels of compliance
  • feedback on levels of enquiries about individual licences
  • all licence data available for evaluation/reengineering purposes
blis summary
BLIS Summary
  • One stop information service providing compliance information in context
  • Whole of government initiative supported by all Departments/Agencies
  • Providing end-user access via the Business Channel ie a knowledge service
  • High value adding interactions via the Victorian Business Line call centre
slide12

BLIS - Where to from here?

  • Use BLIS as a vehicle to “integrate” agency compliance initiatives across government
  • Use BLIS to initiate agency compliance transactions eg. application/renewal payments
  • Extend the BLIS infrastructure to convey other compliance information eg. legislation, codes of practice, standards, penalties
  • Use the total BLIS information resource to drive regulation reform activities
slide14

Enhanced BLIS

Data Collection/Maintenance Module

BLIS

Serving whole of Government licensing requirements

BLIS Content Quality Manager

Telstra Bigpond

Department/Council

Licence DataSubset

Replicate to

Department/Council

Business Quality Manager

Department/Council

Server

Used to serve Department/Council information applications

Department/CouncilAgency Liaison Officers

Call Centre

Website