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The NASW-ASWB Standards for Technology Practice in Cyberspace. Dr. Bob Vernon Indiana University School of Social Work Dr. Darlene Lynch Ball State University Dr. Peggy Pittman-Munke Murray State University. http://hsmedia.biz. Coming soon to a future near you…. Wireless casework

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The NASW-ASWB Standards for TechnologyPractice in Cyberspace

Dr. Bob VernonIndiana University School of Social WorkDr. Darlene LynchBall State UniversityDr. Peggy Pittman-MunkeMurray State University

http://hsmedia.biz

slide2

Coming soon to a future near you…

Wireless casework

Remote sensing

Artificial intelligence interventions

Geographic Information Systems (GIS)

Case Management Systems

Community – wide coordination and planning

slide3

Policy to the rescue….

Association of Social Work Boards

National Association of Social Workers

NASW-ASWB Standards for Technology and Social Work Practice

slide4

Just what technology are we talking about?

Technology and social work practice, when used in these standards, is defined as:“Any electronically mediated activity used in the conduct of competent and ethical social work practice.”

slide5

What does this mean for you?

Standard I - Ethics and Values

Primacy of the NASW Code of Ethics

ASWB Model Social Work Practice Act

NASW Delegate Assembly policies

NASW Professional Standards

Other professional associations

slide6

What does this mean for you?

Standard I - Ethics and Values

  • Other professional codes/interdisciplinary collaboration
  • Misrepresentation, a two-way street
  • Working beyond technical and professional ability
slide7

What does this mean for you?

Standard II - Access

Many Digital Divides…

Crummy or non-existent equipment

Language barriers

Poor reading abilities

Disabilities

Restrictive access policies

Privacy/security needs

slide8

What does this mean for you?

Standard II - Access

  • Need for self advocacy
  • Need to advocate for clients
  • Disabilities!
  • Domestic violence cautions
  • Child access
slide9

What does this mean for you?

Standard III – Cultural Competencies andVulnerable Populations

Continuous knowledge and understanding…

History

Traditions

Values

Family systems

Artistic expressions

slide10

What does this mean for you?

Standard III – Cultural Competencies andVulnerable Populations

  • Culturally relevant practice models for online work
  • Geographically attuned practice models as well
  • Colorblind?
  • Multiple languages
  • What do the colors and graphics mean?
  • The ever flashing gizmo
slide11

What does this mean for you?

Standard IV – Technical Competencies

Workers need to be proficient in technical skills needed for the job

Keep current with emerging technologies

slide12

What does this mean for you?

Standard IV – Technical Competencies

  • You need to master all relevant agencyprograms for practice. Period.
  • Communications software and webpages
  • Virus software, spyware, patches
  • How to download, install plugins, debug
slide13

What does this mean for you?

Standard V – Regulatory Competencies

The worker must contact all regulatory boards and legally comply with what what is required…

slide14

What does this mean for you?

Standard V – Regulatory Competencies

  • Awareness of licensure and certification laws
  • How to contact the regulators
  • Closest to anything national is HIPAA
  • Liability insurance coverage?
slide15

What does this mean for you?

Standard VI – Identification and Verification

The worker…

Full name

Credentials

Licensure information

Physical location

Professional phone numbers

Don’t think folks are really doing this yet?Yet?Yet?Yet?

slide16

What does this mean for you?

Standard VI – Identification and Verification

  • Sleaseballs?
  • Self helps or professionals?
  • Fringies
  • Thieves, frauds and phishing
slide17

Licensing bodies

Accrediting 3rd party bodies payers

…Beware the Bermuda Triangle

What does this mean for you?

Standard VII – Privacy, Confidentiality, Documentation, and Security

Be aware of privacy risks, especially wireless, and protect the client…

State laws

Federal, especially HIPAA

Document!

slide18

put the cat out!

What does this mean for you?

Standard VII – Privacy, Confidentiality, Documentation, and Security

  • Awareness of encryption technologies
  • CHANGE THAT

PASSWORD!

!qwerty06!

  • Turn off the computer when you
slide19

What does this mean for you?

Standard VIII – Risk Management

Document client disclosure/informed consent

Set communications guidelines

Use security: encryption, firewalls, etc.

Measures to ensure fair and equitable fees

slide20

What does this mean for you?

Standard VIII – Risk Management

  • Risk management planning
  • Recovery and backup
  • Discovery and outing
  • Communications protocols
  • Know when you should say “NO”
slide21

What does this mean for you?

Standard IX – Practice Competencies

Advocacy and social action

Community practice

Administrative practice

Clinical competencies

Research

Supervision

Go to Standard X

slide22

What does this mean for you?

Standard IX – Practice Competencies

Advocacy and social action

  • Policy practice
  • Legislation and bill tracking
  • Party politics
  • Lobby groups
  • Techniques
slide23

What does this mean for you?

Standard IX – Practice Competencies

Community practice

  • Geographic Information Systems
  • Community Networks
  • Information and Referral
  • Wikis, Blogs and Listservs
slide24

What does this mean for you?

Standard IX – Practice Competencies

Administrative practice

  • Access, permissions, use policies
  • Public relations, newsletters, website
  • Marketing, volunteers and fundraising
  • Grants, funder reports, outcomes, accreditations
  • Acquisition and training on hardware and software
slide25

What does this mean for you?

Standard IX – Practice Competencies

Clinical competencies

  • Electronic communications skills
  • Online contracting skills
  • Online assessment skills
  • Online interventions skills
  • Online group skills
  • Online termination skills
slide26

What does this mean for you?

Standard IX – Practice Competencies

Research

Using materials without attribution 

Gathering data and permission

Surveys, methods, resources

Assessment and evaluation

slide27

What does this mean for you?

Standard IX – Practice Competencies

Supervision

  • Clear messages regardless of tech
  • Check credentials
  • State compliance?
  • Online testing verification
  • Doorknob issues and referrals
  • Technical support and backup
slide28

What does this mean for you?

Standard X – Continuing Education

If you use or provide online programs…

Must have technical support

Online scoring with feedback

Record permanency

Authenticate user

slide29

What does this mean for you?

Standard X – Continuing Education

  • Be wary consumers
  • Producer credibility?
  • Who is really giving the CEUs?
  • Content up to date?

Go to end

slide30

A few survival skills…

Finding stuff…

Evaluating stuff…

slide31

Finding stuff…beyond Google

Guessing

WebRings

If you simply MUST Google

Google Scholar

IUPUI Library

Official State Websites

Search Engine Disneyworld

slide32

Evaluating stuff…beyond “pretty”

ExampleExample

ExampleExample

ExampleExample

ExampleExample

ExampleExample

ExampleExample

Who is the sponsor?NOT THE ISP OR TECKIE!

Who is the author?Not the webweaver!

How current is it?Ancient? Up to date?

What is the scope?Narrow or broad?

How accurate?Wikipedia, anybody?

How objective?Biases? Values?

slide33

And as that wily settlement house teckie Amelia Earhart used to say…

Happy landings but strap on that parachute!