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MANAGERIAL EFFECTIVENESS . MANAGERIAL EFFECTIVENESS. A CONCEPTUAL FRAMEWORK. Effective & successful managers. Successful managers – defined operationally in terms of the speed of their performance within the organisation

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managerial effectiveness2
MANAGERIAL EFFECTIVENESS

A CONCEPTUAL FRAMEWORK

slide3

Effective & successful managers

  • Successful managers – defined operationally in terms of the speed of their performance within the organisation
  • Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates
slide4

The golden rule management philosophy

  • Trust people fairly but according to merit
  • Make others feel important
  • Motivate people by praise
  • Encourage feedback
  • Sandwich every bit of criticism between two layers of heavy praise
  • Have an open-door philosophy
  • Help other people get what they want
  • Never hide behind policy or pomposity
slide5

Figure 7.5

The effective management of people

slide6

1.7

Old Manager

Thinks of self as manager or boss

Follows chain of command

Works within a set organizational structure

New Manager

  • Thinks of self as sponsor, team leader, or internal consultant
  • Deals with anyone necessary to get job done
  • Changes organizational structure in response to market change
slide7

1.7

Old Manager

  • Makes most decisions alone
  • Hoards information
  • Tries to master one major discipline
  • Demands long hours

New Manager

  • Invites others to join in decision making
  • Shares information
  • Tries to master broad array of disciplines
  • Demands results
slide8

Assessing a manager’s effectiveness

  • Meeting important deadlines
  • Accuracy of work
  • Level of complaints
  • Adherence to quality standards
  • Productivity
  • Adhering to budgets set
  • The strength of motivation & the morale of staff
  • The success of their training & development
  • The creation of an organisational environment in which staff work willingly & effectively
slide9

Success Domains

Relationships

Personal

Growth

Work

Spirituality

Material

Wealth

Power

Integrity

Health

  • Key is Balance
slide10

The Basic Managerial Skills

  • Planning, Organizing
  • Setting goals (Prioritize & Posterioritize)
  • Self assessment (Contribution, Productivity)
  • Team building (Participation,Interpersonal)
  • Managing time and stress
  • Problem solving and decision-making
  • Creativity
  • Communication & listening (Multi culture)
  • Emotional Intelligence
slide11

Emotional Intelligence

  • Ability to monitor your own and others’ emotions and deal with them effectively
  • Leaders with emotional intelligence are
    • More likely to detect friction and eliminate conflict
    • More flexible
    • Better situational leaders
slide12

The Basic Leadership Skills

  • How you manage!
    • Philosophy, style, approach, attitude, emotional intelligence.
  • Motivating and inspiring others to high levels of performance
  • Effective leaders know how to lead in any given situation, with any given group of individuals
  • Effective Leadership is very rare – and extremely valuable to organizations
slide14

What is Stress?

Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand

Stressor - the person or event that triggers the stress response

slide15

Fight

Flight

Stress Approaches

STRESS

slide17

Yerkes-Dodson Law

Stress level

Boredom from

understimulation

Optimum

stress load

Conditions

perceived

as stressful

Distress from

overstimulation

Performance arousal

High

Low

High

(distress)

Optimum

(eustress)

Low

(distress)

slide18

Sources of Stress at Work

(Internal & External)

slide19

Stress Sources at Work

(Internal & External)

slide20

How to combat stress?

  • Mental
    • Count to 10
    • Control your thoughts
    • Fantasize
    • Ignore the problem???
    • Meditate & Yoga
      • Focus point
      • Control your breathing
    • Think about how you’ll be a better person
      • Failure
      • Success
slide21

How to combat stress?

  • Physical
    • Stretch
    • Massage
    • Exercise
    • Aromatherapy
    • Reflexology
  • Stress and Money
  • Prioritize
  • Delegate
  • Diet
  • Sleep
  • Laughter
maintaining work life balance
Maintaining Work-Life Balance
  • The importance
    • Changing social scene
    • Changing work culture
    • Increased work time
    • Dual income families
  • Steps to achieve work-life balance:
    • Discourage employees from working late
    • Take a regular employee satisfaction survey
    • Provide vacations
    • flexi times