How to Lead Sustainable Business Transformation_ 9 Proven Steps

1. A Leadership Guide How to Lead Sustainable Business Transformation 9 Proven Steps to Embedding Change for the Long-Term By: PRIME BPM

2. The Challenge of Business Transformation Studies indicate The Real Barriers to Transformation ~50% of change initiatives fail to stick long-term People Fear Not technology, methodology or funding Root cause of resistance to change Leadership Purpose Approach undermines change efforts Lack of purpose undermines change Drawing on 20+ years of transformation leadership experience, Ana Cavagnoli (Director of Customer Engagement at HID Global) PRIME BPM

3. Step 1: Business Transformation Starts with Leadership Style 1 1 Traditional Leadership Transformational Leadership Centers around personal achievement Orchestrates for collective success Focuses on individual recognition Empowers team members to shine Creates dependency on leader Builds psychological safety May stifle innovation and improvement Inspires continuous improvement Key Lesson: Position yourself as an enabler, not the hero. Recognition should flow to the team, not the leader. PRIME BPM

4. Step 2: Address the Real Barrier: Fear Fear is the root cause of resistance, not bureaucracy or communication breakdowns. Fear of Job Loss Fear of Failure Fear of the Unknown Employees worry about security during transformation Concerns about not meeting new expectations Uncertainty about future changes The Key Lesson Fear Blocks Transformation ~50% of change initiatives fail due to unaddressed fears Tailor communications to address unspoken fears directly, not just surface objections. "Often the issue isn't technology, methodology or funding – it's people: fear undermines change." PRIME BPM

5. 3 Step 3: Anchor Change in Purpose "Transformation needs a clear 'big why'" Employee Values Tangible Outcomes Clear Purpose Business Goals A defined "big why" that guides transformation Strategic objectives that provide direction Connect to personal beliefs and motivations Measurable results that demonstrate value Creating Ownership People-Centric Approach Linking change to business goals and employee values gives ownership The plan must be about the people who will live the change Lesson: Move beyond motivational slogans. Connect change to tangible outcomes. By: Ana Cavagnoli (Director of Customer Engagement at HID Global) PRIME BPM

6. Step 4: Communicate Beyond Words Most communication is non-verbal Effective Non-Verbal Communication In-Person Presence Storytelling Direct interaction builds trust and connection Creates emotional connection and memorable messages Visuals Written Communications Current vs future state maps visual impact "Only 7% of your communication comes from words. 55% comes from your body language and 38% from your tone of voice." — BPM expert Limited impact without supporting non-verbal cues Lesson: Use in-person presence, storytelling and visuals rather than just emails. PRIME BPM

7. Step 5: Show the Gaps and Opportunities Highlight Inefficiencies & Opportunities Inefficiencies Risks Make the case for change tangible Highlight areas of waste Identify vulnerabilities Opportunities Employee Insights Reveal new markets Capture frontline views The "Pill" Analogy Just as someone takes a pill to solve a headache, organizations will embrace transformation to relieve pain-points. Key Lesson Frame change as the remedy for real pain-points, not abstract concepts. "Use visuals such as current state maps" PRIME BPM

8. Step 6: Start Small Scale Up Small Pilots Build Credibility Gain Confidence Expand successful initiatives Low-risk experiments Demonstrate value Support from stakeholders Reduce Risk Visible Wins Learn & Adapt Small pilots minimize resource investment and allow for quick course correction Quick wins build momentum and demonstrate the value of transformation Pilots provide valuable insights before full-scale implementation Key Lesson Design visible, low-risk experiments that showcase early wins to build credibility and momentum for larger transformation efforts. "Large-scale change can overwhelm. Small pilots reduce risk, build credibility and boost confidence." PRIME BPM

9. Step 7: Leverage the Science of Adoption The Tipping Point Strategy Don't try convincing everyone at once. Focus your efforts on key influencers. Target innovators (~2.5%) and early adopters (~13.5%) to reach the critical tipping point. Identify and cultivate champions who will amplify your change effort. "When you have this 13.5% plus 2.5% on board, here becomes your tipping point." — BPM Expert Innovators Early Adopters Early Majority Late Majority Laggards ~2.5% ~16% ~13.5% ~34% ~34% Key Lesson: Focus on champions who amplify change. PRIME BPM Step 7 of 9

10. Step 8: Sustain with Continuous Improvement "We keep having calls to assess all the continuous improvements. These forums happen every week in my organization." — BPM Expert Key Elements of Continuous Improvement Ongoing Monitoring Feedback Loops Regular assessment of progress Collect input from all levels Weekly Forums Adaptation Dedicated improvement meetings Adjust course as needed Transformation isn't a one-off initiative Requires ongoing monitoring, feedback, and adaptation Key Lesson Establish continuous improvement forums to keep transformation alive beyond implementation 8 of 9 steps PRIME BPM

11. Step 9: Create a Movement, Not Just a Project "Your goal as a change agent is to create changes that become a movement, not something that is just a project." — BPM Expert Embedding Change into Organizational DNA Organizational Memory Shared Ownership Create habits that persist beyond leadership changes Involve everyone in the transformation journey Integrated Systems Emotional Connection Projects are temporary, movements are eternal Align processes, tools and culture Create meaning beyond just tasks Key Insight Business transformation sticks when it becomes a movement embraced across the organisation. Step 9 of 9 PRIME BPM

12. Key Takeaways for Transformation Success Orchestrate, Don't Direct Address Hidden Fear Anchor in Purpose Lead as an enabler, not the hero. Recognition should flow to the team. Fear of job loss or failure is the root cause of resistance. Connect change to tangible outcomes that resonate across the business. Communicate with Presence Frame Change as Solution Build Momentum Through Wins Use in-person presence, storytelling and visuals rather than just emails. Present change as the remedy for real pain-points. Design visible experiments that showcase early wins. Focus on Early Adopters Sustain with Forums Create a Movement Target innovators and early adopters to reach the tipping point. Establish continuous improvement forums to keep transformation alive. Embed new ways of working into the organization's DNA. Based on 20+ years of transformation leadership experience PRIME BPM

13. Why Choose PRIME BPM Powering Sustainable Transformation Trusted by Global Leaders Embedding continuous improvement using advanced tech and proven best practices. AI-Powered Software Built-in Methodology PF Pfizer Intelligent automation and insights Accelerate improvement with proven approaches CC Coca-Cola A2 Airbus Simplified Process Mapping One-Click Analytics Data-driven decisions Selecting the right BPM tool is a key step in overcoming transformation challenges. No technical expertise required PRIME BPM

14. Take Action Today Experience Sustainable Business Transformation Book a live demo of PRIME BPM and see how our AI-powered software can transform your business Book a Live Demo Accelerate Improvement Simplified Process Mapping Data-Driven Decisions Discover how one-click analytics enable smarter transformation choices Experience our in-built methodology to fast-track your transformation initiatives See how our intuitive platform creates visual maps without technical expertise Ready to transform your business? Visit our website Contact us directly request a free trial Join global leaders like Pfizer, Coca-Cola, and Airbus who trust PRIME BPM for sustainable transformation PRIME BPM

15. Thank You & Questions Questions & Discussion Thank you for your attention! We welcome your thoughts, experiences and questions about sustainable business transformation strategies. We appreciate your time and engagement with our presentation on sustainable business transformation strategies. Contact Information: "Business transformation sticks when it becomes a movement embraced across the organisation." info@primebpm.com www.primebpm.com PRIME BPM - Embedding sustainable change for the long-term 15/15