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Future of mCommerce: The following ten trends will dominate in 2021. Explore Now!
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Certifiedwith 10MOBILE COMMERCE TRENDSTHAT WILLDOMINATE 2021 ECOMMERCETRENDS
ECOMMERCETRENDS 200% Shopping viaMobile Apps +157% 150% 01 100% MobileAppsContinueto OutperformMobileWeb 50% Appv/sMobileWebConversionRate Difference 0% App Conversion Mobile Web Conversion
ECOMMERCETRENDS $401 $400 $56.7 $324 SalesFrom Smartphones andTablets $48.1 $263 $300 02 $41.8 $205 $344.5 $200 $157 $34.7 $276.1 $28.5 Withmobileshoppingontherise, it’sno surprisethatsalesfromsmartphoneswill dominate2021. Consumersaredoing morethanjustbrowsingviaapps; they’re buying. $221.2 $100 $170.3 $128.4 $0 Forecast: USM-CommerceVolume 2019 2020 2021 2022 2023
ECOMMERCETRENDS One-Click Ordering 20% Shoppingcart abandonmentinMobileApps 03 Thinkaboutwhatyouneedto processtransactionsonyour ecommercestore. 68% Shoppingcartabandonment onDesktopSites Customername Creditcardnumber Creditcardexpiration Cardverificationnumber Shippingaddress Billingaddress Emailaddress 97% Shoppingcartabandonment onMobileSites
ECOMMERCETRENDS Social Commerce 04 Arecentstudysuggeststhatbrandsusing Instagramshoppinghavebenefitedfroma 1,416% trafficboostanda20% increasein revenue. Sinceshoppablepostsarestillrelativelynew, Iexpectthem tocontinuetrendingupwardin2021. Morebrandswill catchon, andconsumerswillbelookingtobuydirectly fromsocialmediaposts.
ECOMMERCETRENDS 51% Products research Voice Shopping 36% Add to my shopping list 30% 05 Track a package 22% Howareconsumersusingvoicesearchto shoponline? Let’stakeacloserlook. Make a purchase 20% Providing ratings 18% Contact support Reorder item 17% 0% 20% 40% 60%
ECOMMERCETRENDS 64% 24 hour services 55% Getting an instant response 55% Answer to simple questions 06MobileChatbots 51% Easy communication 43% Complaint resolved quickly Thinkaboutallofthebenefitsof chatbots. Ifyou’realreadyusingbots onyourwebsite, you’relikely benefitingfrommostofthese. 43% A good customer experience 37% Detailed expert answers 35% Answer to complex question 32% Friendliness and approachability 8% None of these 0% 25% 50% 75%
ECOMMERCETRENDS TheDiversePotentialofVR & ARApplications VR & AR PredictedmarketsizeofVR & ARsoftware fordifferentusecasesin2025. $15 B 07 $11.6B $10 B $5.1B $4.7B $5 B $4.1B $3.2B $2.6B $1.6B$1.4B $0.7B $0 B Video Games Live Events Video Entertainment Engineering Real Estate Healthcare Retail Military Education By2025, theARandVRindustryisexpectedtoreach $35 billion.
ECOMMERCETRENDS OmnichannelMobile Shoppers 82% 08 73% ofconsumersshopusingmultiple channels. 75% ofpeopleexpectthose experiencestobeconsistentacross eachchannel.Furthermore, 73% of peoplearewillingtoswitchbrandsif theyaren’tgettingaconsistent omnichannelexperiencefromone company. ofsmartphoneusersaythey consulttheirphoneson purchasestheyareabouttomake instore
ECOMMERCETRENDS Unfortunately, cyber-crimehas becomearealconcernforeveryone today. Consumersarehesitantto providepersonalinformationto thirdpartiesthatdon’thavean establishedreputationasabrand thatistrustworthy. Mobile Fraud 09 Appscansetupsecurityfeatureslike two-factorauthenticationasanadded layerofprotection. 65% offraudulenttransactions comefrommobiledevices. This isupfrom39% backin2015.
ECOMMERCETRENDS Avg. Yearly Growth Rate 2016-2021 $300B Mobile Payments $274.4B $214.7B 10 $200B Wearables, likeAppleWatch, canevenbeusedto facilitatemobilewalletpayments. It’snotquitethe newnormorstandardintransactions, butwe’re definitelyheadinginthatdirection. Accordingto Statista, mobilepaymentvolumeisgrowingata rateof62% annually. $154.4B $99.4B $100B Overthepastfewyears, mobilewalletshavebeen increasinginpopularity. Thisholdstrueforbothonlineand in-storepurchases.Consumersareusingmobilewalletslike ApplePayorAndroidPaytocheckoutwhenshoppingfrom amobileretailapp. It’saquick, safe, andsecurewayfor themtoshop. Theyalsousethesewalletsatparticipatingin brick-and-mortarlocationswithtouchlesspaycapabilities. $55.0B $24.9B $8.6B $0B 2015 2016 2017 2018 2019 2020 2021 EstimatedMobilePaymentTransactionVolumeintheUSA
ECOMMERCETRENDS Mobiletrendswillcontinuetoplayasignificantroleinthe ecommerceindustryfortheforeseeablefuture. Asan ecommercestoreowner, youneedtokeepacloseeyeon mobilecommercetrendstoplanaccordingly.Ifyoulookatthe m-commercetrendsthatI’velistedabove, you’llnoticea commonfactorineachone; appsintegration. Theeasiestway tokeepupwiththetimesandchangingtechnologyisby buildingamobileappforyourecommercewebsite. Thisishow consumersprefertoshopin2021. Allofthemobile ecommercetrendsarepointinginthisdirection. Followthetips andbestpracticesthatI’veexplainedinthisguidetodominate mobilecommercein2021. Conclusion 11
ECOMMERCETRENDS SocialMediaLinks 12 Linkedin Facebook Instagram https://www.linkedin.co m/company/aculance- it-solutions-pvt-ltd/ https://www.facebook.c om/aculanceitsolutions https://www.instagram. com/aits_itservices/
ECOMMERCETRENDS PhoneNumber +919584011000 ContactUs 13 EmailAddress Ifyouhaveanewinquiry, acrackingproject idea, orsimplywanttochatandexplore howwecanworktogether, wewouldloveto hearfromyou. info@aculance.com Website http://www.aculance.com/