Deliver personalised customer experience with the help of SAP Commerce Cloud

1. AcuitiLabs Deliver personalised customer experience with the help of SAP Commerce Cloud www.info.acuitilabs.co.uk Aug 2019

2. SAP Commerce Cloud SAP Commerce Cloud is used to win over the large set of digitally connected consumers and to match ever-changing needs of consumers, businesses need to deliver innovative product offerings and exceptional customer-centric experiences. SAP Commerce solution is used to provide customers an elegant and relevant commerce experience at every customer touch-point. www.acuitilabs.co.uk

3. Solution Components • Product content management • Allows you to manage all your product content from a single information source/repository across all channels providing content consistency to customers. • Features:- • Content and catalogue management • Workflow & collaboration tools • Product classification & categorisation • Intuitive, multilingual product cockpit www.acuitilabs.co.uk

4. Web content management • A marketing content and publishing tool with an intuitive UI, that offers web content management capabilities allowing you to manage web content and layout across all channels for creating highly personalised experiences. • Features:- • Page templates for all channels • Smart Edit UI • Preview mode including device context preview • Drag & drop editing of components and slots www.acuitilabs.co.uk

5. Order management for commerce • Order management for commerce (B2B & B2C) helps manage the order line of customer from start to finish i.e. checkout till final delivery, along with returns management through a single view of inventory. • Features:- • Real time inventory management across entire organization • Replenishment & quotation (B2B) • Sourcing and allocation • Order versioning, order routing, order replenishment • Omni-channel fulfilment (buy online pick up in store & buy inline return in store) www.acuitilabs.co.uk

6. Search and merchandising • Allows you to provide your customers an effortless & intuitive search experience and customise your merchandising mix based on conversion attributes. • Features:- • Solr based search & navigation • Faceted browsing, keyword & product suggestions • Boost & bury and visual search editing • Merchandising mix based on customers, business (margin, inventory) and product context. www.acuitilabs.co.uk

7. Customer service • Make your customer service agents act swiftly with easy access to the information needed to resolve customer queries. CSA’s can access & manage customer profiles for taking actions on behalf of customer. • Features:- • SAP Hybris Service Cloud integration including ticketing system • Assisted service mode • Native customer support cockpit for standard customer service capabilities www.acuitilabs.co.uk

8. Mobility • Reach large number of your target audience available on phones by making your platform available on mobile devices (provide similar experience as web) by using our mobile-specific tools and capabilities. • Features:- • Responsive design templates • iOS and Android mobile app sdk • Mobile optimized websites. www.acuitilabs.co.uk

9. ACUITI LABS Thank you Acuiti Labs 1 Fore Street, London EC2Y 9DT e: info@acuitilabs.co.uk t: +44 (0)20 7101 9405 w: www.acuitilabs.co.uk www.acuitilabs.co.uk