1 / 9

AI-Powered It Process Automation

Learn how AutomationEdge AI-powered IT Process Automation helps businesses in their IT Service Desk challenges to improve productivity, conversions, and resolutions.<br><br>Visit here to know more- https://automationedge.com/it-automation/

Aboli
Download Presentation

AI-Powered It Process Automation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building Delightful Workplace Experience v AI-powered IT Process Automation Smarter Conversations, Instant Resolutions

  2. Building Delightful Workplace Experience Some Frequently-faced Queries by Service Desk Agents? Some of the most sought queries that hamper IT service desk agents’ productivity and decision making are- Want to know my ticket status Require shared folder access My outlook email stuck How do I register my document? • • • •

  3. Building Delightful Workplace Experience Challenges Faced by the IT Service Desk Everyday In hyper-digital era, users demands instant resolution and smart assistance . But, IT Service Desk Agents are often overwhelmed with repetitive activities like: VPN Connectivity Password Reset Software Issues Application Access High Ticket Volume • • • • •

  4. Building Delightful Workplace Experience These mundane activities and “Do more with less” pressure leads to- Higher TAT in service ticket resolution Deteriorating customer experience High operational cost Lower employee productivity • • • •

  5. Building Delightful Workplace Experience What’s the answer to IT Service Desk Challenges?

  6. Building Delightful Workplace Experience The Answer lies in “AI- powered IT Process Automation”! AI-powered IT process Automation provides a single pane window and offers personalized and delightful customer experience by leveraging the amalgamation of automation with Conversational AI technologies like Machine Learning(ML), Natural Language Processing (NLP), OCR and others without any additional infrastructure.

  7. Building Delightful Workplace Experience AI- led IT Process Automation solution offers user – Omni-channel support Single pane window of IT support No additional tech stack and training Plugs seamlessly with enterprises AI agent assistance • • • • •

  8. Building Delightful Workplace Experience Benefits of AI-led IT Process Automation 1. 2. 3. 4. 5. Scalable autonomous AI and faster resolution Self service assistance and smart conversations No additional infrastructure and integration Auto alerts and notifications Personalized customer support and end-to end resolution

  9. Building Delightful Workplace Experience

More Related