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Understanding Chatbot and Its Different Components

A chatbot can be referred to as a software that can naturally chat with customers and can get things done for them. It can be developed on top of an already existing chat platform such as Slack or Facebook Messenger. It can also be displayed on a dedicated mobile app or website.

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Understanding Chatbot and Its Different Components

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  1. OnGraph Technologies https://www.ongraph.com/chatbot/

  2. Understanding chatbot and its different components • Customer support can sometimes prove to be quite uncertain. If you happen to be a customer support agent who fails to deliver the right experience to your customers, then it creates a very bad impression of your business. For this, Chatbot development services come to rescue.   • A bad customer experience has the potential to tarnish the very reputation of a business built in years. This is especially significant when the operation is on an enterprise level. A dissatisfied customer may never return back and may also tell many others to not consider your business for purchases.  • Today, we live in such a technologically advanced era that we can observe the fusion of virtual agents with automated platforms. With the advancement of chatbot development services, big or even small brands are now on the verge of reinventing their customer strategies and enhancing their overall efficiency. Thanks to chatbots, we can now see a real increase in productivity.  https://www.ongraph.com/chatbot/

  3. What a Chatbot is? • A chatbot can be referred to as a software that can naturally chat with customers and can get things done for them. It can be developed on top of an already existing chat platform such as Slack or Facebook Messenger. It can also be displayed on a dedicated mobile app or website.  • One can consider a chatbot as an interface - rather than creating a graphical interface with sliders and buttons, one develops a chatbot that just interacts with users.  • Structure of a Chatbot • In general, a chatbot consists of four different components: • Natural Language Processing • Dialog Manager • Content • Custom Integrations / External Data https://www.ongraph.com/chatbot/

  4. Final Thoughts • Are you also considering taking Chatbot development services for your next project? Then, it is definitely the right time to do that. For detailed information please contact us. Contact us:- L-1, NSEZ, Phase-II, Noida - 201305, India Call us:- 1-800-270-1893, +91 120 428 8752 Mail us:- sales@ongraph.com https://www.ongraph.com/chatbot/

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