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How VoiceBot is The Future of Customer Service?

Covid-19 pandemic has really transformed the work habits of millions of people around the globe and has turned their lives upside down. The contact centers of many companies have been majorly impacted by the flood of huge numbers of requests to be processed. Customer services in 2020 and 2021 faced a real challenge - Less resources, less time, and many more requests. But thereu2019s one thing which has proved to be more useful than ever in these times - VoiceBot development company.

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How VoiceBot is The Future of Customer Service?

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  1. OnGraph Technologies https://www.ongraph.com/voicebot/

  2. How VoiceBot is The Future of Customer Service? Covid-19 pandemic has really transformed the work habits of millions of people around the globe and has turned their lives upside down. The contact centers of many companies have been majorly impacted by the flood of huge numbers of requests to be processed. Customer services in 2020 and 2021 faced a real challenge - Less resources, less time, and many more requests. But there’s one thing which has proved to be more useful than ever in these times - VoiceBot development company. https://www.ongraph.com/voicebot/

  3. What exactly is a VoiceBot? A VoiceBot basically is a conversational agent which is capable of interacting with a customer through voice alone. It allows its user to communicate with a service or a device simply by speaking. A VoiceBot which is powered by NLP (Natural Language Processing) and AI (Artificial Intelligence) can understand a spoken request or question and structure a suitable response. VoiceBots have the ability to ingest, analyze, interpret, and accordingly respond to the inquiries by customers which is spoken to them in natural language. The end goal of it is to either continue a verbal exchange with the customer so as to clarify the question at hand or being able to answer the customer's question in real-time. In case a VoiceBot fails to answer a question for some reason, it can simply pass on the inquiry to a human agent for additional support. According to a study conducted by NICE InContact in 2020, about 39% of communications in contact centers were completely automated and happen without any kind of human intervention, thanks to AI. VoiceBots achieve such goals. https://www.ongraph.com/voicebot/

  4. Why are VoiceBot Development Companies booming? The automation of repetitive and simple operations improves the productivity of the contact center, while also saving a lot of time. This innovative technology also enhances the customer experience to great extent. In fact, a VoiceBot meets the new need for immediacy and provides efficient and fast responses in complete autonomy without any waiting time.  Let us help you develop the first voicebot for you. Let’s connect over a free online consultation session with one of our voicebot developers and get an estimate of features, cost and timeline of the development.  Contact us:- L-1, NSEZ, Phase-II, Noida - 201305, India Call us:- 1-800-270-1893, +91 120 4288752 Mail us:- sales@ongraph.com https://www.ongraph.com/voicebot/

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