How to resolve QuickBooks Online error 9999

1. Welcome To Accounting Helpline

2. What's the Deal with QuickBooks Error 9999 and How to Safely Resolve it? Intuit’s QuickBooks garners respect from all over the world as businesses can manage their day-to-day activities better with the help of its extremely easy and self-explanatory user interface. There will be nothing wrong if we say that QuickBooks is not just an accounting software as it also serves several other purposes, such as managing expenses & income, organizing receipts, tracking mileage & time, etc. Even though using QuickBooks has a lot of benefits, the fact that there are several errors and bugs that a user might face while working with it is also true. In recent days, many users have reported QuickBooks error 9999 while trying to download latest bank transactions in QuickBooks online applications. The error code pops up on the screen with an error message, stating, “Sorry, we can’t update your account. Please try updating again later.” Generally, such banking errors occur when the connection between QuickBooks online and the financial institution gets interrupted. Resolving error 9999 might seem complicated to many users, but all it requires the right troubleshooting guide that we will discuss with you through this article. Are you looking for immediate troubleshooting assistance resolving QuickBooks error 9999? If yes, feel free to get in touch with our QuickBooks support team

4. What causes QuickBooks error code 9999? The followings are the reasons that often cause QuickBooks error code 999: Due to the outdated connection between the bank and QuickBooks online. The web browser is unable to load the webpage correctly because of existing cache data files. What should you do to fix QuickBooks error 9999? Solution 1) Manually update the bank account connection in QuickBooks Online At first, sign in to QuickBooks Online. Select the Banking tab from the left panel. From the Bank and Credit Cards drop-down menu, select the bank account for which you want to update the connection. Select the Update button. Note: To build a stable connection, you are required to run the update around 4-5 times.

5. Solution 2) Connect to the bank account using the URL of the bank’s website In QuickBooks Online, select the Banking tab from the left panel. Click on the Add Account button (located at the upper-right corner of the screen). Look for your bank account in the list and select it. Click on the login URL for the bank’s website (located at the top of the screen). Sign in to the bank website using the bank account username and password. Now, confirm that you can check the account summary, history, and account details in QuickBooks Online through this linked website. Solution 3) Clear web browser’s cache data files For the Internet Explorer browser: • Open Internet Explorer and then press Ctrl + Shift + Delete keys simultaneously on the keyboard. • On the Delete Browsing History window, select the Temporary Internet files and website files option. • At last, click on the Delete button.

6. Open the Firefox browser, type about:preferences#privacy in the address box, and then press the Enter key. Select the clear your recent history button. Checkmark the Cache checkbox and then click on the Clear now button. For the Firefox browser Solution 4) Manually upload the bank transactions in QuickBooks Online At first, sign in to the bank’s website using the account username and password. Download CSV files of the transactions on the computer by following the online bank’s instructions. Save downloaded files somewhere on the computer you can easily find, such as the desktop. Login to QuickBooks Online and then select the Banking tab from the left panel. Choose the blue tile for the bank account you need to upload the transactions into. Click on the Link account menu and then select the Upload from file option. Choose the Browse option to select the files you have downloaded from the bank’s website. Hit the Next button.

7. Solution 5) Re-establish the bank account in QuickBooks Online Step 1) Disconnect the bank account from QuickBooks Online In QuickBooks Online, select the Banking tab from the left panel. Select Banking (located at the top of the window). Choose the bank account you want to disconnect and then click on the pencil icon. Select the Edit account info option. On the Account window, checkmark the Disconnect this account on save checkbox. At last, click on the Save and Close button. Step 2) Reconnect the bank account in QuickBooks Online In QuickBooks Online, select the Transactions tab from the left panel. Choose the Chart of Accounts option. Look for the bank account you want to connect to. Under the Action column, select the View register menu, and then choose the Connect bank option. Now, follow the onscreen instructions to connect the bank account.

8. Conclusion: Even after following the aforementioned troubleshooting steps, if you are unable to download bank transactions and getting QuickBooks Online error 9999, then there might be some network connectivity issues. We suggest you to immediately reach our technical support team and get the error resolved in no time.

9. How to Reach Us Canada Address Suite 201 9225 Leslie Street Richmond Hill Ontario L4B3H6 USA Address 600 E Hwy 80 Suite 1 Terrell TX 75160 Email:info@accountinghelpline.com Phone:(844-888)-4666