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Do You Need A PBX System

A PBX system is a business telephone system that offers additional functionality to businesses, including the ability to provide employee extensions and have automated attendants that answer and route calls to the appropriate reps or departments. VoIP is one of the communication channels used by a PBX system.

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Do You Need A PBX System

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  1. Do You Need A PBXSystem? Cloud-based PBX system A PBX systemis a business telephone system that offers additional functionality to businesses, including the ability to provide employee extensions and have automated attendants that answer and route calls to the appropriate reps or departments. VoIP is one of the communication channels used by a PBXsystem. With various business phone features, investing in a modern PBX system that benefits your company makessense. Let's take a look at some of the features and capabilities of cloud PBX systems to see how you can gain the competitive advantage that your competitors are likely alreadyenjoying. Here are some of the more valuablefeatures: Voicemail toEmail

  2. Voicemail to email with your IPphone The Voicemail to Email feature sends an audio file or a transcript of the message left on your phone to your phone system. When customers leave a new voicemail, you can receive an email with call details and an audio file of the message using this feature. You can save time by quickly scanning the message's mainpoints. AutoAttendant

  3. Auto-attendant on VoIP businessphone Customers can press a specific number on an automated attendant to have their calls directed to the appropriate representative or department. This feature eliminates the need for a time- consuming and inconvenient call transfer before connecting with the appropriate representative. On-HoldMusic

  4. Music-on-hold Instead of leaving customers waiting in silence, businesses can use aPBX systemto play custom on-hold music. It gives the impression that the time spent on hold isshorter. Paging

  5. Standard paging systemproducts If an employee wants to send a message to the entire team, they can use the paging system to record a message on their phone and send it to the paging system. The message is then broadcast to all employees via a speaker system or sent to a select group of employeephones. Presence

  6. Presence You can use the presence feature to see who is available and who is on a call. This feature aids in the distribution of workload in an equitablemanner. Call Reports Callreports

  7. Call reports aid in the analysis of your company's data. Reports include information on your company's phone usage as well as detailed user and departmentreports. OnlineManagement Onlinemanagement You can manage your phone system via an online portal with the online management feature. It enables you to manage the portal by adding and removing users, assigning phone numbers, reviewing call reports, forming ring groups, and viewing monthly statements. Employees use the portal to check their voicemail, look up the company directory, set up call-forwarding routes, andmore. Call Forwarding

  8. Forward calls on using IP phone / VoIPphone When you are away from your office or unavailable, the call forwarding feature allows you to forward office phone calls to anothernumber. Call Recording

  9. Call recording Call recording allows you to record calls between your company's representatives and customers. Businesses commonly use this feature for quality assurance andtraining. Call Queues

  10. Call queue Call queue allows you to manage multiple simultaneous calls by placing them in a queue until an available representative can speak with the customers. This feature guarantees that all customer calls are answered and that their problems areresolved. RingGroups

  11. Ring group using VoIP businessphone When customers are trying to reach someone within a department, the ring groups feature allows you to group employees with similar roles into one group. If a customer dials 2 for sales, the call is routed to the employees in that ringgroup. Modern PBXsystems enable you to efficiently handle multiple calls between multiple employees and improve communication between your company and customers through variousfeatures. Now that you're familiar with some of the most common PBX features and functions contact a reputable PBX service provider like Aavaz PBX. The Aavaz team collaborates closely with their clients to ensure that businesses can get the most out of cloud-based telecommunication systems. Aavaz PBX can help you grow yourbusiness.

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