How to Choose the Best SAP Support for Your Business

1. How to Choose the Best SAP Support for Your Business In today’s fast-paced digital world, enterprise resource planning (ERP) systems like SAP are vital to streamline operations, reduce costs, and drive growth. However, simply implementing SAP isn’t enough. For your business to truly thrive, you need ongoing support that ensures your SAP system is secure, up-to-date, and aligned with your goals. That’s why partnering with the right SAP Service Provider is critical. A dependable partner doesn’t just offer technical fixes—they help you innovate, scale, and stay ahead of the competition. At 2iSolutions US, we’ve been providing scalable and affordable SAP support for over 20 years. From SAP S/4HANA Support to SAP Business Applications (BTP) and SAP Basis Support, we help clients across industries unlock the full value of their SAP investment. Here’s a practical guide to help you choose the right SAP support partner for your business. 1. Understand Your SAP Environment and Support Requirements No two businesses use SAP the same way. Your SAP setup could include core modules, industry add-ons, or cloud-based solutions. Before choosing a support partner, clarify: •Which SAP components are in use (e.g., SAP S/4HANA, SAP Business Applications (BTP), SAP Fiori, SAP Ariba) •Critical business processes and dependencies on SAP

2. •Internal vs. external support capabilities •Risk exposure during peak business cycles With this clarity, you’ll know whether you need basic support, performance monitoring, or a full Application Management Services (AMS) model. 2. Prioritize Expertise in SAP S/4HANA Support and BTP As companies transition from legacy systems to modern ERP environments, SAP S/4HANA Support becomes a top priority. At the same time, SAP Business Applications (BTP) offers a powerful platform for developing custom apps, integrating AI, and expanding cloud functionality. Your SAP support provider should be capable of delivering: •Performance tuning and optimization for SAP S/4HANA •Upgrades, patching, and release management •Custom development and maintenance on SAP BTP •Security compliance, app integration, and system automation At 2iSolutions US, we provide end-to-end support for both platforms, empowering businesses to stay agile and future-ready. 3. Check for SAP Basis Support and Technical Strength Reliable SAP Basis Support is the backbone of your SAP environment. It ensures all technical components are stable, secure, and optimized for performance. A capable provider should manage: •System installations and upgrades •Database administration and tuning •User access and role-based security •Transport management and troubleshooting •Continuous system monitoring and incident response Our dedicated SAP Basis team at 2iSolutions operates 24/7 from our India Delivery Center, providing cost-effective global support. 4. Choose the Right Support Model: Onsite, Remote, or Hybrid Different businesses need different models of SAP support based on operational demands, budget, and system complexity. •Onsite Support: Ideal for high-impact systems and custom solutions •Remote Support: Best for cost savings and stable environments •Hybrid Support: Combines both for scalability and flexibility

3. 2iSolutions customizes support agreements (SLAs) to ensure you receive the coverage that matches your business goals. 5. Look for Proactive SAP Support Services Instead of waiting for systems to fail, your SAP partner should proactively prevent issues. Proactive support includes: •Real-time system health checks •Early warning alerts and automated surveillance •Regular patch updates and audits •Real-time dashboards and reporting tools At 2iSolutions, we use AI-based monitoring tools to identify and resolve issues before they disrupt your operations. 6. Select an SAP Service Provider with Industry Experience Different industries face unique challenges. A good SAP support partner should understand your specific needs—whether you're in: •Manufacturing •Retail •Healthcare •Utilities •Public Sector With over 20 years of experience, 2iSolutions US brings deep industry knowledge along with global coverage through offices in the US, Canada, India, and the Netherlands. Our India Delivery Center enables round-the-clock support with cost-efficiency. 7. Ensure Support for Customization and Evolving Business Needs SAP support should go beyond maintenance. Your partner should help you innovate through: •Custom development in ABAP or on SAP BTP •Change request and version management •Integration with third-party systems or new cloud apps •Continuous improvement of business processes We offer all these services so your SAP landscape grows with your business. 8. Don’t Overlook Security, Compliance, and Data Integrity

4. SAP environments hold sensitive business data, and maintaining system security is non- negotiable. Your SAP support partner must offer: •Role-based access controls and authorization checks •Regular security scans and patch updates •Compliance with standards like GDPR, HIPAA, and SOX •SAP GRC (Governance, Risk, and Compliance) expertise 2iSolutions delivers comprehensive SAP security and compliance services to help you manage risk and avoid data breaches. 9. Review Service-Level Agreements (SLAs) and Cost Transparency Before signing with a support provider, ensure clarity around: •Response time and resolution timelines •Available pricing models (fixed, hourly, or ticket-based) •Support ticket visibility and reporting access At 2iSolutions, our SLAs are transparent and flexible. We tailor our support plans for businesses of all sizes — from startups to large enterprises. Final Thoughts: Partnering with the Right SAP Support Provider Choosing the right SAP Service Providerisn’t just about fixing technical problems —it’s about finding a long-term partner to support your business growth and innovation. With 2iSolutions US, you get: •Reliable SAP S/4HANA Support and SAP Basis Support •Full-service capabilities for SAP Business Applications (BTP) •Cost-effective 24/7 coverage through our India Delivery Center •Custom support plans aligned to your industry and operations •Security, compliance, and system health you can count on Ready to strengthen your SAP landscape? Contact us at sales@2isolutionsus.com and discover how we can deliver powerful, affordable SAP support that grows with your business.