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Salesforce CRT – 251 Dumps pdf https://www.gratisdumps.com/exam/crt-251-dumps-pdf/
Basic Information • Name: Salesforce Certified Sales Cloud Consultant (W121) • Exam Code: CRT-251 • Vendor: Salesforce • Total Questions: 65 https://www.gratisdumps.com/exam/crt-251-dumps-pdf/
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DEMO Questions No.1 Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two featuresshouldbeaddedtomeetthisrequirement?Choose2answers A. Salesforce Knowledge base B. Chatter Groups C. Field Service Lightning D. Service Cloud SOS Answer: C, D https://www.gratisdumps.com/exam/crt-251-dumps-pdf/
Demo Question No. 2 Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received. How would a Consultant address this requirement? • Configure Case Assignment Rules • Configure Omni-Channel with Most Available Routing • Configure Live Agent Skills-based Routing • Configure Omni - Channel with Least Active Routing Answer: B https://www.gratisdumps.com/exam/crt-251-dumps-pdf/
Demo Question No. 3 The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers • Knowledge Base • Customer Community • Automatic Call Distribution • Service Cloud Console (Answer: A , B) https://www.gratisdumps.com/exam/crt-251-dumps-pdf/
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