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Virtually for every organization performance of IT resources is a very crucial factor. IT environments have become complex, which are leading to performance problems without the cause being identifiable. This is leading to loss of revenue because of customer dissatisfaction, chronically frustrated end-users and heavy workload for the IT departments. Various new technological possibilities are arising to measure and detect issues and take necessary actions. IT Operations Analytics (ITOA) is one of them. ITOA is an approach to retrieve, report and analyze data for IT operations. It extracts mean
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