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01. What is Business Process

Supplement material of Business Process lecture

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01. What is Business Process

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  1. 01. INTRO TO BUSINESS PROCESS WHAT IS BPM? CLO 1 BY TIM TEACHING

  2. OUTLINE Tujuan pembelajaran Asal Usul BPM 1 Ketepatan dalam menjelaskan BP, EPMM, BPMS, EPM. Siklus Manajemen Proses 2 Manfaat Manajemen Proses 3 Mampu menjelaskan dan memberikan contoh BPM dan elemen serta cakupan BPM dan BPMS. Faktor Pemungkin Proses 4 Kapabilitas BPM Untuk Proses 5 Indikator Prinsip-Prinsip Manajemen Proses 6 Ketepatan dan logika membuat contoh BP, BPM, EPM, dan BPMS Model Proses Enterprise 7

  3. TAKE A LOOK: WHAT DO YOU IMAGINE? (Video courtesy of alibaba.com) https://www.youtube.com/watch?v=336YkwayCD4

  4. INSIGHT ? ? ? Apakah BPM?

  5. 1. ASAL MULA PBM Pendekatan kualitas 1 Filosofi: All work as processes that can be defined, measured, analyzed, improved, and controlled. Processes require inputs (x) and produce outputs (y). If you control the inputs, you will control the outputs. This is generally expressed as y = f(x). Mengurangi“variasi” dalam proses  isolasi penyebab Six Sigma Statistical Process Control: - Deming (1953); - Shewhart (1986)

  6. 1. ASAL MULA PBM Rekayasa Ulang Proses Bisnis (Business Process Reengineering –BPR) (Hammer 1990; Hammer and Champy 1993) 2 Rethinking dan redesign secara fundamental untuk improvement  kinerja bisnis: cost, quality, service, dan speed. • Value-adding • Hand-off • Control Fokus pada disain proses, bukan pada eksekusi proses Reduce cost  leverage profit Fokus: aspek pendongkrak kinerja operasi  dampak kinerja bisnis Redefinisi proses: pekerjaan end-to-end didalam enterprise untuk menciptakan customer value Proses cross-functional  eliminasi fragmentasi proses: delay, ono-value adding overhead, error, kompleksitas

  7. 2. SIKLUS MANAJEMEN PROSES Kembangkan Rencana Intervensi Pahami Sumber Penyebab Gap Kinerja  Design vs. Eksekusi Deming, 1986 Perbaiki Disain Temukan dan Perbaiki Masalah Eksekusi TetapkanTarget Kinerja Modifikasi Disain Ganti Disain Pahami Kebutuhan Pelanggan dan Lakukan Benchmark Ukur Kinerja Proses Ukur Hasil Pastikan Proses Sesuai Disain, Dokumen dan Proses Implementatif

  8. 3. MANFAAT MANAJEMEN PROSES Apakah proses tidak lagi memenuhi harapan pelanggan sehingga perlu diganti? Lower operating cost Higher cust. satisfaction Diskusikan sebuah kasus: KAI dengan new process  online ticketing Higher businessperformance

  9. 4. FAKTOR PEMUNGKIN PROSES Disain proses Process owner Ukuran proses Process Enablers Process performers Infra- struktur

  10. 5. KAPABILITAS BPM Leadership BPM Expertise Culture Governance

  11. 6. PRINSIP MANAJEMEN PROSES Any process in better than no process All work is process work A good process is better than a bad process One process version is btter than many Even a good process must be performed effectively Even a good process can be made better Every good process eventually becomes a bad process

  12. 7. ENTERPRISE PROCESS MODEL Hammer, What is Process? in vom Brocke and M. Rosemann, 2015; Handbook on Business Process Management 1

  13. TERIMA KASIH

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