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The bank has more than 4000 branches of which about 100 branches are for retail assets. The lender <br>was grappling with issues such as managing high volume of loan applications, accommodating changes <br>pertaining to regulatory norms and other business dynamics in their process workflow. In the absence
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RetailLendingsoftware Retail Lending software ServosysSolutionswascalleduponbyaleadingAsianbanktodeployasolutionandtransformtheirretailloandisbursementsystemtoimproveoncustomersatisfactionindex. Thebankhasmorethan4000branchesofwhichabout100branchesareforretailassets.Thelenderwasgrapplingwithissuessuchasmanaginghighvolumeofloanapplications,accommodatingchangespertainingtoregulatorynormsandotherbusinessdynamicsintheirprocessworkflow.IntheabsenceofanOmni-channeltoenabletheprocessesfromleadgenerationtocustomeronboarding,loanrequestprocessing,underwritingtopostdisbursementprocesses,thebankwasnotabletostreamlinetheiroperation.