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The lender was grappling with issues such as managing

Servosys Solutions was called upon by a leading Asian bank to deploy a solution and transform their <br>retail loan disbursement system to improve on customer satisfaction index.<br>The bank has more than 4000 branches of which about 100 branches are for retail assets. The lender <br>was grappling with issues such as managing high volume of loan applications, accommodating changes <br>pertaining to regulatory norms and other business dynamics in their process workflow. In the absence of <br>an Omni-channel to enable the processes from lead generation to customer onboarding, loan request <br>processing

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The lender was grappling with issues such as managing

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  1. RetailLendingsoftware Retail Lending software ServosysSolutionswascalleduponbyaleadingAsianbanktodeployasolutionandtransformtheirretailloandisbursementsystemtoimproveoncustomersatisfactionindex. Thebankhasmorethan4000branchesofwhichabout100branchesareforretailassets.Thelenderwasgrapplingwithissuessuchasmanaginghighvolumeofloanapplications,accommodatingchangespertainingtoregulatorynormsandotherbusinessdynamicsintheirprocessworkflow.IntheabsenceofanOmni-channeltoenabletheprocessesfromleadgenerationtocustomeronboarding,loanrequestprocessing,underwritingtopostdisbursementprocesses,thebankwasnotabletostreamlinetheiroperation.

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