The Best-in-Class Facility Management Service Providers - 2023

1. www.ciolookindia.com I N D I A EMERGING HOUSE-KEEPING SERVICE PROVIDER NANO FACILITY MANAGEMENT SERVICES LLP THE BEST in CLASS Facility SERVICE PROVIDERS 2023 VOL 07 | ISSUE 07 | 2023

2. #CIOLOOKINDIA

3. #CIOLOOKINDIA

4. True Partners in Driving Operational Excellence Editor's acility management is that sphere of modern F stand out as pioneers and trendsetters. As of 2023, India boasts a cohort of best-in-class facility management service providers that have consistently demonstrated their prowess in delivering impeccable solutions across various sectors. These industry leaders have redefined the standards of facility management, showcasing their commitment to excellence, technological advancement and client satisfaction. In this CIOLook INDIA's exclusive edition, we will delve into the profiles of some of these top-tier service providers, exploring their track records of success, their innovative approaches to problem-solving, and their steadfast commitment to delivering results that exceed expectations. As we highlight their accomplishments and contributions, it becomes clear that these companies are not merely service providers, but true partners in driving operational excellence and elevating the standards of facility management in India. industry, where efficiency, innovation and seamless operations are paramount, certain service providers Note July2023 Enjoy the joy-read! Navigating the intricate web of modern business operations requires more than just expertise–it demands a comprehensive understanding of diverse industries, a forward-thinking mindset, and a dedication to optimal performance. ‘The Best-in-Class Facility Management Service Providers 2023’ in India have mastered this delicate balance, offering holistic solutions that encompass everything from maintenance and security to sustainability and employee well-being. What sets these providers apart is their keen ability to tailor their services to suit the unique needs of each client. From large corporate conglomerates to bustling commercial spaces and even healthcare institutions, they have proven their adaptability and flexibility, ensuring that every facet of facility management is seamlessly integrated. Abhishek Joshi Deputy Editor

5. True Partners in Driving Operational Excellence Editor's acility management is that sphere of modern F stand out as pioneers and trendsetters. As of 2023, India boasts a cohort of best-in-class facility management service providers that have consistently demonstrated their prowess in delivering impeccable solutions across various sectors. These industry leaders have redefined the standards of facility management, showcasing their commitment to excellence, technological advancement and client satisfaction. In this CIOLook INDIA's exclusive edition, we will delve into the profiles of some of these top-tier service providers, exploring their track records of success, their innovative approaches to problem-solving, and their steadfast commitment to delivering results that exceed expectations. As we highlight their accomplishments and contributions, it becomes clear that these companies are not merely service providers, but true partners in driving operational excellence and elevating the standards of facility management in India. industry, where efficiency, innovation and seamless operations are paramount, certain service providers Note July2023 Enjoy the joy-read! Navigating the intricate web of modern business operations requires more than just expertise–it demands a comprehensive understanding of diverse industries, a forward-thinking mindset, and a dedication to optimal performance. ‘The Best-in-Class Facility Management Service Providers 2023’ in India have mastered this delicate balance, offering holistic solutions that encompass everything from maintenance and security to sustainability and employee well-being. What sets these providers apart is their keen ability to tailor their services to suit the unique needs of each client. From large corporate conglomerates to bustling commercial spaces and even healthcare institutions, they have proven their adaptability and flexibility, ensuring that every facet of facility management is seamlessly integrated. Abhishek Joshi Deputy Editor

6. CONTENT Special Profiles Profiles Page No. 08 Ardent Facilities Pvt. Ltd. A Zealous Business Facilitator 14 Page No. The Odyssey of Excellence Paradigm Integrated Facility Services Ensuring Safest and Healthiest Environments for Communities 24 Page No. Articles Unify Facility Management Pvt. Ltd. Transforming the Facility Management Industry Page No. Page No. 20 30 34 Trust-Worthy Trends Unique Visions Page No.

7. CONTENT Special Profiles Profiles Page No. 08 Ardent Facilities Pvt. Ltd. A Zealous Business Facilitator 14 Page No. The Odyssey of Excellence Paradigm Integrated Facility Services Ensuring Safest and Healthiest Environments for Communities 24 Page No. Articles Unify Facility Management Pvt. Ltd. Transforming the Facility Management Industry Page No. Page No. 20 30 34 Trust-Worthy Trends Unique Visions Page No.

8. I N D I A THE BEST in CLASS Facility SERVICE July 2023 Deputy Editor Abhishek Joshi Editor-in-Chief Pooja M. Bansal Credit Page PROVIDERS 2023 Art & Design Head Sandeep Tikode Co - Designer Deepanjali Jena Asst. Vice President Swapnali Vasaikar Sr. BDE Yegesh Kadam Sr. Manager Tejaswini Whaval BDE Geetha Reddy Featuring Person Company Description Ardent Facilities offers you the best Payroll outsourcing, Manpower Supply Services and Housekeeping services in Ahmedabad. Ardent Facilities Pvt. Ltd. Brijesh Rajput, Director Technical Head Prachi Mokashi Technical Consultant Rajeshwari Avhad Nano Facility Management Services is India's premier and best-practice House-keeping Management company and has pan India service operations. Circulation Manager Tanaji Fartade Nano Facility Management Services Dhaval Kumar G., Founder Paradigm Services provides bespoke integrated service packages built to deliver where minutes count and service is needed 24 hours per day, seven days per week, 365 days a year. Paradigm Integrated Facility Services Pvt. Ltd. Research Analyst Nikita Khadalkar SEO Executive Ravindra Kadam Mrs Pallavi Reddy, Vice President www.ciolookindia.com Unicare Services is a Private Limited Company with 5000+ employees and professionals with deep domain expertise in diverse industrial knowledge offering unmatchable services to its clients. Unicare Integrated Facility Services Pvt. Ltd. Sakthivadivelan Ganaprakasam, Director WE ARE ALSO AVAILABLE ON FOLLOW US ON CONTACT US ON www.twitter.com/ciolookindia www.facebook.com/ciolookindia/ Email -sales@ciolookindia.com For Subscription-www.ciolookindia.com Unify Facility Management Pvt. Ltd. Saurabh Agarwal, MD Copyright © 2023 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India. Unify is an integrated facility management company offering technical, payroll, staffing services, and more.

9. I N D I A THE BEST in CLASS Facility SERVICE July 2023 Deputy Editor Abhishek Joshi Editor-in-Chief Pooja M. Bansal Credit Page PROVIDERS 2023 Art & Design Head Sandeep Tikode Co - Designer Deepanjali Jena Asst. Vice President Swapnali Vasaikar Sr. BDE Yegesh Kadam Sr. Manager Tejaswini Whaval BDE Geetha Reddy Featuring Person Company Description Ardent Facilities offers you the best Payroll outsourcing, Manpower Supply Services and Housekeeping services in Ahmedabad. Ardent Facilities Pvt. Ltd. Brijesh Rajput, Director Technical Head Prachi Mokashi Technical Consultant Rajeshwari Avhad Nano Facility Management Services is India's premier and best-practice House-keeping Management company and has pan India service operations. Circulation Manager Tanaji Fartade Nano Facility Management Services Dhaval Kumar G., Founder Paradigm Services provides bespoke integrated service packages built to deliver where minutes count and service is needed 24 hours per day, seven days per week, 365 days a year. Paradigm Integrated Facility Services Pvt. Ltd. Research Analyst Nikita Khadalkar SEO Executive Ravindra Kadam Mrs Pallavi Reddy, Vice President www.ciolookindia.com Unicare Services is a Private Limited Company with 5000+ employees and professionals with deep domain expertise in diverse industrial knowledge offering unmatchable services to its clients. Unicare Integrated Facility Services Pvt. Ltd. Sakthivadivelan Ganaprakasam, Director WE ARE ALSO AVAILABLE ON FOLLOW US ON CONTACT US ON www.twitter.com/ciolookindia www.facebook.com/ciolookindia/ Email -sales@ciolookindia.com For Subscription-www.ciolookindia.com Unify Facility Management Pvt. Ltd. Saurabh Agarwal, MD Copyright © 2023 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India. Unify is an integrated facility management company offering technical, payroll, staffing services, and more.

10. Special Profile Dhaval Kumar G. Founder Nano Facility Management Services LLP The Odyssey of Excellence E industries, Nano Facility Management ServicesLLP made their mark. They were passionate about delivering exceptional services and wanted to create a company synonymous with excellence, reliability, and innovation. mbarked on their journey as business leaders with a shared vision of providing top-notch Facility Management solutions to clients across various to its core values of excellence, innovation, and client satisfaction. Significant Impact The Nano Facility Management Company prides itself on delivering customized solutions tailored to meet each client's specific needs while ensuring that its services are cost-effective and efficient. To bring their vision to reality, the team developed a comprehensive business plan, secured funding, and assembled a talented team of individuals. They focused on creating a culture of excellence, empowering each team member to make decisions, and building strong relationships with clients. From Corporates to Healthcare to Industries to International Schools, Nano Facility provides end-to-end House-keeping Management services for your business. On a mission to provide best-in-class Facility Management services, we help you focus on your core jobs while enabling cost- efficiency. Strong Foundation Establishing themselves as a reliable and trustworthy Facility Management service provider proved challenging for the team. However, they invested in innovative technologies, developed industry-leading processes, and delivered exceptional client services consistently. One of the company's key differentiators is its focus on sustainability through utmost ethical practices. They believe that promoting environmentally responsible practices in all aspects of their business is their responsibility. Their team constantly explores new ways to reduce energy consumption, minimize waste, and promote sustainable practices. Managing a diverse and talented team effectively was another challenge as the business grew. They provided ongoing training and development opportunities, fostered a positive and collaborative work environment, and developed effective communication channels within the team to ensure each member was well-trained, motivated, and clearly understood their roles and responsibilities. Communication and collaboration with clients are also paramount to the company's approach. They believe that open and honest communication is critical to building solid relationships, and they work closely with clients to ensure that their needs and expectations are met. Despite the challenges, the team is proud of what they have accomplished as a company. They have grown from a startup to a thriving business that has established itself as a leading provider of House-keeping Management services. As committed business leaders, the team continues to drive the growth and success of the company while staying true The company is committed to delivering exceptional service to clients of all sizes, from small businesses to large corporations. Their expertise and experience make them confident in meeting any Facility Management needs their clients may have. 8 9 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

11. Special Profile Dhaval Kumar G. Founder Nano Facility Management Services LLP The Odyssey of Excellence E industries, Nano Facility Management ServicesLLP made their mark. They were passionate about delivering exceptional services and wanted to create a company synonymous with excellence, reliability, and innovation. mbarked on their journey as business leaders with a shared vision of providing top-notch Facility Management solutions to clients across various to its core values of excellence, innovation, and client satisfaction. Significant Impact The Nano Facility Management Company prides itself on delivering customized solutions tailored to meet each client's specific needs while ensuring that its services are cost-effective and efficient. To bring their vision to reality, the team developed a comprehensive business plan, secured funding, and assembled a talented team of individuals. They focused on creating a culture of excellence, empowering each team member to make decisions, and building strong relationships with clients. From Corporates to Healthcare to Industries to International Schools, Nano Facility provides end-to-end House-keeping Management services for your business. On a mission to provide best-in-class Facility Management services, we help you focus on your core jobs while enabling cost- efficiency. Strong Foundation Establishing themselves as a reliable and trustworthy Facility Management service provider proved challenging for the team. However, they invested in innovative technologies, developed industry-leading processes, and delivered exceptional client services consistently. One of the company's key differentiators is its focus on sustainability through utmost ethical practices. They believe that promoting environmentally responsible practices in all aspects of their business is their responsibility. Their team constantly explores new ways to reduce energy consumption, minimize waste, and promote sustainable practices. Managing a diverse and talented team effectively was another challenge as the business grew. They provided ongoing training and development opportunities, fostered a positive and collaborative work environment, and developed effective communication channels within the team to ensure each member was well-trained, motivated, and clearly understood their roles and responsibilities. Communication and collaboration with clients are also paramount to the company's approach. They believe that open and honest communication is critical to building solid relationships, and they work closely with clients to ensure that their needs and expectations are met. Despite the challenges, the team is proud of what they have accomplished as a company. They have grown from a startup to a thriving business that has established itself as a leading provider of House-keeping Management services. As committed business leaders, the team continues to drive the growth and success of the company while staying true The company is committed to delivering exceptional service to clients of all sizes, from small businesses to large corporations. Their expertise and experience make them confident in meeting any Facility Management needs their clients may have. 8 9 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

12. The Best-in-Class Facility Management Service Providers 2023 Values that Bind The company prides itself on its commitment to the "Nano" details, a minute and attention-to-detail approach centered on the client. Their innovative services and solutions are benchmarked with the best practices in the industry, and they constantly focus on maintaining clients' premises according to their requirements with the right technology and effective services. done. In particular, cloud-based software and mobile apps are making it easier for Facility managers to manage and track their operations from anywhere, improving transparency and collaboration. Additionally, the rise of sustainability and green initiatives will continue to shape the Facility Management industry. Facility managers must adopt sustainable practices such as energy-efficient equipment, renewable energy sources, and waste management solutions to reduce their carbon footprint and comply with regulatory standards. NANO has set its sights on becoming a prominent figure in the House-keeping Management industry by offering sustainable and innova?ve solu?ons to their clients. The company plans, executes, and performs its responsibilities with utmost sincerity and is committed to meeting the requirements and commitments of its clients. Their values influence their actions and behaviors as they strive for their business' and clients' organization longevity. As a result of these changes, service companies in the Facility Management industry must stay current and adopt new technologies and practices to remain competitive and provide clients with the best possible service. The industry is on the cusp of significant transformation, and those proactive in embracing these changes will likely come out ahead. Their people are a top priority, and they put their clients at the center of everything they do. The company works closely with clients to understand their facility requirements and values, which allows them to develop a suitable service model for their business. By doing so, they achieve customer service excellence through a unique understanding of their clients’ organization values. Future Ready NANO has set its sights on becoming a prominent figure in the Facility Management industry by offering sustainable and innovative solutions to its clients. To achieve this vision, the company plans to expand its services to reach more clients while maintaining its commitment to service delivery standards. They also intend to enlarge their team with skilled professionals who share their values and dedication to excellence. The company emphasizes communication and collaboration with its clients, believing that building solid relationships is crucial to their success. They will work closely with their clients to ensure their needs are met and exceeded while focusing on sustainability and ethical practices. Tech To Go NANO recognizes the increasing importance of technology in the industry and is committed to investing in innovative technological solutions that can deliver more efficient and effective client services. To achieve this, the company has invested in state-of-the-art Facility Management software that tracks and manages all aspects of client's facilities. In addition, the company is exploring virtual and augmented reality (VR/AR) technologies, which can create virtual simulations of facilities and identify potential issues without the need for a physical presence on-site. This approach saves time and money while providing accurate and detailed information. The company also places importance on the training and development of its team members to ensure they have the skills and knowledge to work effectively with these new technologies. By staying ahead of the curve, the Nano Facility Management is committed to providing clients with the most innovative and resourceful House-keeping Management solutions available in the industry. Ultimately, the company aims to establish itself as a leader in the industry, renowned for its exceptional services, innovative solutions, and commitment to sustainability and ethical practices. The company is confident in its ability to achieve these objectives and continues to grow and thrive as a business with its talented team and strong values. Words from the Founder The founder of NANO advises budding entrepreneurs in the Facility Management services industry to prioritize innovation, sustainability, and customer satisfaction, while also investing in their team and having a strong business plan. With these critical elements, they can build a successful and sustainable business in this dynamic industry. Prepare for Change According to industry experts, the next major shift in Facility Management will be driven by technology. While the industry has traditionally relied on manual processes and human labor to deliver services, technological advancements are rapidly transforming how things are 10 11 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

13. The Best-in-Class Facility Management Service Providers 2023 Values that Bind The company prides itself on its commitment to the "Nano" details, a minute and attention-to-detail approach centered on the client. Their innovative services and solutions are benchmarked with the best practices in the industry, and they constantly focus on maintaining clients' premises according to their requirements with the right technology and effective services. done. In particular, cloud-based software and mobile apps are making it easier for Facility managers to manage and track their operations from anywhere, improving transparency and collaboration. Additionally, the rise of sustainability and green initiatives will continue to shape the Facility Management industry. Facility managers must adopt sustainable practices such as energy-efficient equipment, renewable energy sources, and waste management solutions to reduce their carbon footprint and comply with regulatory standards. NANO has set its sights on becoming a prominent figure in the House-keeping Management industry by offering sustainable and innova?ve solu?ons to their clients. The company plans, executes, and performs its responsibilities with utmost sincerity and is committed to meeting the requirements and commitments of its clients. Their values influence their actions and behaviors as they strive for their business' and clients' organization longevity. As a result of these changes, service companies in the Facility Management industry must stay current and adopt new technologies and practices to remain competitive and provide clients with the best possible service. The industry is on the cusp of significant transformation, and those proactive in embracing these changes will likely come out ahead. Their people are a top priority, and they put their clients at the center of everything they do. The company works closely with clients to understand their facility requirements and values, which allows them to develop a suitable service model for their business. By doing so, they achieve customer service excellence through a unique understanding of their clients’ organization values. Future Ready NANO has set its sights on becoming a prominent figure in the Facility Management industry by offering sustainable and innovative solutions to its clients. To achieve this vision, the company plans to expand its services to reach more clients while maintaining its commitment to service delivery standards. They also intend to enlarge their team with skilled professionals who share their values and dedication to excellence. The company emphasizes communication and collaboration with its clients, believing that building solid relationships is crucial to their success. They will work closely with their clients to ensure their needs are met and exceeded while focusing on sustainability and ethical practices. Tech To Go NANO recognizes the increasing importance of technology in the industry and is committed to investing in innovative technological solutions that can deliver more efficient and effective client services. To achieve this, the company has invested in state-of-the-art Facility Management software that tracks and manages all aspects of client's facilities. In addition, the company is exploring virtual and augmented reality (VR/AR) technologies, which can create virtual simulations of facilities and identify potential issues without the need for a physical presence on-site. This approach saves time and money while providing accurate and detailed information. The company also places importance on the training and development of its team members to ensure they have the skills and knowledge to work effectively with these new technologies. By staying ahead of the curve, the Nano Facility Management is committed to providing clients with the most innovative and resourceful House-keeping Management solutions available in the industry. Ultimately, the company aims to establish itself as a leader in the industry, renowned for its exceptional services, innovative solutions, and commitment to sustainability and ethical practices. The company is confident in its ability to achieve these objectives and continues to grow and thrive as a business with its talented team and strong values. Words from the Founder The founder of NANO advises budding entrepreneurs in the Facility Management services industry to prioritize innovation, sustainability, and customer satisfaction, while also investing in their team and having a strong business plan. With these critical elements, they can build a successful and sustainable business in this dynamic industry. Prepare for Change According to industry experts, the next major shift in Facility Management will be driven by technology. While the industry has traditionally relied on manual processes and human labor to deliver services, technological advancements are rapidly transforming how things are 10 11 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

14. He says, “Firstly, innovation is crucial in any industry, especially in facility management services. As technology evolves and client needs become more diverse, it is essential to stay ahead of the curve and offer innovative solutions to help clients streamline their operations, save money, and increase efficiency.” "Secondly, sustainability is becoming increasingly important in the facility management industry. Clients are more conscious about the impact of their operations on the environment. Finally, customer satisfaction should always be the top priority for any business. In the facility management industry, clients expect high- quality services tailored to meet their needs. It is essential to listen to clients, understand their unique requirements, and deliver services that exceed their expectations." In addition to these three key areas, budding entrepreneurs should be prepared to invest in their business and team. Building a strong and talented team is essential to providing exceptional services, and it is crucial to invest in training, development, and employee satisfaction. Finally, it is essential to have a strong business plan and financial strategy in place. This includes conducting thorough market research, understanding the competition, and clearly understanding the financial requirements of the business. To know more about the company, please visit: www.nanofacility.services 12 www.ciolookindia.com July 2023

15. He says, “Firstly, innovation is crucial in any industry, especially in facility management services. As technology evolves and client needs become more diverse, it is essential to stay ahead of the curve and offer innovative solutions to help clients streamline their operations, save money, and increase efficiency.” "Secondly, sustainability is becoming increasingly important in the facility management industry. Clients are more conscious about the impact of their operations on the environment. Finally, customer satisfaction should always be the top priority for any business. In the facility management industry, clients expect high- quality services tailored to meet their needs. It is essential to listen to clients, understand their unique requirements, and deliver services that exceed their expectations." In addition to these three key areas, budding entrepreneurs should be prepared to invest in their business and team. Building a strong and talented team is essential to providing exceptional services, and it is crucial to invest in training, development, and employee satisfaction. Finally, it is essential to have a strong business plan and financial strategy in place. This includes conducting thorough market research, understanding the competition, and clearly understanding the financial requirements of the business. To know more about the company, please visit: www.nanofacility.services 12 www.ciolookindia.com July 2023

16. Profile The Best-in-Class Facility Management Service Providers 2023 “ “ Ardent Facilities Pvt, Ltd., 14 15 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

17. Profile The Best-in-Class Facility Management Service Providers 2023 “ “ Ardent Facilities Pvt, Ltd., 14 15 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

18. quality, and prompt service. . , 16 www.ciolookindia.com July 2023

19. quality, and prompt service. . , 16 www.ciolookindia.com July 2023

20. Find time to listen to your stakeholders to understand what facilities services really matter most to them #CIOLOOKINDIA

21. Find time to listen to your stakeholders to understand what facilities services really matter most to them #CIOLOOKINDIA

22. Article Automation Revamping the Conventional Functional Wisdom Trust-Worthy Trends T Re-defining the Operating Standards Automation is allowing businesses to create more effective, targeted marketing campaigns. Many marketers believe that in the future, automation will impact marketing campaigns on social media. he phrase 'digital revolution' is being used quite often, and no matter how it sounds, it is significantly impacting almost all businesses and modern industries. We are already moving towards a high- tech progressive future, and automation is contributing substantially to this progression. This is because automation will soon be able to create dynamic landing pages, websites, programmatic advertising and can even make intelligent media buying decisions. Automation is becoming increasingly sophisticated which makes many marketers excited to be able to leverage this technology to help them complete their jobs more intelligently. It is likely not too far when robots will replace half of the global workforce. Be it robots handling a machine or a simple biometric registration machine; automation is ruling the modern business world. There used to be a time when automation was limited to recurring tasks but with the help of today's Artificial Intelligence (AI), automation has evolved a lot. Today, tiny robots even have entered households, and this highlights a glance at how the future is going to be! Thanks to automation, our society has more pleasurable workplaces and our standard of living has risen. It is just a matter of time for people to realize how automation is improving the future of business, considering some of the ways in which automation is improving the work-life of billions of people. 20 21 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

23. Article Automation Revamping the Conventional Functional Wisdom Trust-Worthy Trends T Re-defining the Operating Standards Automation is allowing businesses to create more effective, targeted marketing campaigns. Many marketers believe that in the future, automation will impact marketing campaigns on social media. he phrase 'digital revolution' is being used quite often, and no matter how it sounds, it is significantly impacting almost all businesses and modern industries. We are already moving towards a high- tech progressive future, and automation is contributing substantially to this progression. This is because automation will soon be able to create dynamic landing pages, websites, programmatic advertising and can even make intelligent media buying decisions. Automation is becoming increasingly sophisticated which makes many marketers excited to be able to leverage this technology to help them complete their jobs more intelligently. It is likely not too far when robots will replace half of the global workforce. Be it robots handling a machine or a simple biometric registration machine; automation is ruling the modern business world. There used to be a time when automation was limited to recurring tasks but with the help of today's Artificial Intelligence (AI), automation has evolved a lot. Today, tiny robots even have entered households, and this highlights a glance at how the future is going to be! Thanks to automation, our society has more pleasurable workplaces and our standard of living has risen. It is just a matter of time for people to realize how automation is improving the future of business, considering some of the ways in which automation is improving the work-life of billions of people. 20 21 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

24. Automation will also nurture leads through social media and create personalized, real-time content to target and connect with audiences. As automation becomes more sophisticated, it will be able to target individual people with the best content almost every time. of an ultimate result. This technology can remove the expensive demands by enabling process automation. Procurement, Finance, Accounting, FSI, Healthcare, Transport, IT/Telecommunication, Banking, Insurance, manufacturing, and production are some sectors to which RPA is being consistently beneficial. RPA also automates monotonous tasks by capturing information from invoices, orders, or service requests. Additionally, AI and ML, are simply about understanding data and statistics. This simply indicates that the impact of these emerging elements of technology on businesses is exceptionally good because without understanding the critical data, and statistics, management cannot rectify the growth of the business or organization in the industry they cater their specialized services. Improving the Workforce and Operations For some employees, the new capabilities could pose a risk to job security. In any environment where work seems predictable, and where the processes seem structured, automation has the potential to replace mid-skilled workers. Businesses where the potential of automation remains high, are manufacturing, accommodation, food services, and retail. Also, machine learning is important to businesses because it removes all the guesswork about any campaign. It is also helping the businesses to determine and upsell their products to its customer as per their demands. With proper use of automation, it is possible to maintain round-the-clock time in business. The overall cost increases if applied labour in manual operations, and productivity remains limited. Automation is disrupting operations like: • Manufacturing: RPA and remote operations enable manufacturers to reduce their workforce while increasing their production quality and quantity. • Administration: RPA powered remote access solutions with cloud infrastructure helps organizations to keep workers productive from any remote location. • Analytics: AI and ML, being emerging trends of technology—are creating predictive models that businesses use to analyse operations, created focused forecasts, and automate supply chains. • Customer Service: To improvise UX (User Experience) and customer service, AI bots can record, communicate, and engage with customers while routing requests to the relevant department. • Data Capturing: RPA automates monotonous tasks by capturing information from invoices, orders, and service requests. In the future business world, automation will not only take over labour from monotonous tasks, but also in the execution of complicated tasks. Automation: Reducing the Odds of Inaccuracies Even today, large scale businesses lose millions of dollars because of minor errors. The cost of this stake is eventually going to increase in the future. For a business, it only makes sense to trim the chances of errors manifestations—automation reduces the chances of error manifestations to almost negligible and strictly follows the well-defined protocol and format. Businesses, as a result, are implementing top-rated software to automate their business processes. I N D I A In a Nutshell The short answer is Yes! Because of how automation is redefining the working principles and methodologies in businesses. Moreover, we will soon experience ‘Automation: the future of business operations.’ Enhancing Robotics Processes RPA boosts and scales up the business and performance of an enterprise by adapting and interpreting with the application for processing transactions, levering responses, manipulating data, and interacting with other digital systems. Automation is constantly changing the aspects of businesses. Kedar Borgaonkar Furthermore, with the power to self-correct and self-learn without human support, RPA operation leads to an outcome 22 www.ciolookindia.com July 2023

25. Automation will also nurture leads through social media and create personalized, real-time content to target and connect with audiences. As automation becomes more sophisticated, it will be able to target individual people with the best content almost every time. of an ultimate result. This technology can remove the expensive demands by enabling process automation. Procurement, Finance, Accounting, FSI, Healthcare, Transport, IT/Telecommunication, Banking, Insurance, manufacturing, and production are some sectors to which RPA is being consistently beneficial. RPA also automates monotonous tasks by capturing information from invoices, orders, or service requests. Additionally, AI and ML, are simply about understanding data and statistics. This simply indicates that the impact of these emerging elements of technology on businesses is exceptionally good because without understanding the critical data, and statistics, management cannot rectify the growth of the business or organization in the industry they cater their specialized services. Improving the Workforce and Operations For some employees, the new capabilities could pose a risk to job security. In any environment where work seems predictable, and where the processes seem structured, automation has the potential to replace mid-skilled workers. Businesses where the potential of automation remains high, are manufacturing, accommodation, food services, and retail. Also, machine learning is important to businesses because it removes all the guesswork about any campaign. It is also helping the businesses to determine and upsell their products to its customer as per their demands. With proper use of automation, it is possible to maintain round-the-clock time in business. The overall cost increases if applied labour in manual operations, and productivity remains limited. Automation is disrupting operations like: • Manufacturing: RPA and remote operations enable manufacturers to reduce their workforce while increasing their production quality and quantity. • Administration: RPA powered remote access solutions with cloud infrastructure helps organizations to keep workers productive from any remote location. • Analytics: AI and ML, being emerging trends of technology—are creating predictive models that businesses use to analyse operations, created focused forecasts, and automate supply chains. • Customer Service: To improvise UX (User Experience) and customer service, AI bots can record, communicate, and engage with customers while routing requests to the relevant department. • Data Capturing: RPA automates monotonous tasks by capturing information from invoices, orders, and service requests. In the future business world, automation will not only take over labour from monotonous tasks, but also in the execution of complicated tasks. Automation: Reducing the Odds of Inaccuracies Even today, large scale businesses lose millions of dollars because of minor errors. The cost of this stake is eventually going to increase in the future. For a business, it only makes sense to trim the chances of errors manifestations—automation reduces the chances of error manifestations to almost negligible and strictly follows the well-defined protocol and format. Businesses, as a result, are implementing top-rated software to automate their business processes. I N D I A In a Nutshell The short answer is Yes! Because of how automation is redefining the working principles and methodologies in businesses. Moreover, we will soon experience ‘Automation: the future of business operations.’ Enhancing Robotics Processes RPA boosts and scales up the business and performance of an enterprise by adapting and interpreting with the application for processing transactions, levering responses, manipulating data, and interacting with other digital systems. Automation is constantly changing the aspects of businesses. Kedar Borgaonkar Furthermore, with the power to self-correct and self-learn without human support, RPA operation leads to an outcome 22 www.ciolookindia.com July 2023

26. Profile Paradigm Integrated Facility Services Ensuring Safest and Healthiest Environments for Communi?es Mrs Pallavi Reddy, VP- South, Paradigm Integrated Facility Services Pvt. Ltd. T Prevention and Control (IPC) norms. Still performing their everyday duty exceptionally, the professional experts from Paradigm Integrated Facility Services have emerged as one of the largest ISO Certified (by TUV) Comprehensive Residential Facility Management Companies. he already difficult job of facility management has now been made challenging due to the increased health safety protocols and enhanced Infection Innova?on in facility management is essen?al for organiza?ons to stay compe??ve, improve efficiency, reduce costs, and enhance the overall user experience. Paradigm’s Vice President-Mrs Pallavi Reddy shares how that she, along with her Founder Directors Mr. Ankur and Mr. Pradeep, started Paradigm’s operations back in year 2006. Together, they state their mission is to provide a safe, productive, technology-driven and well-maintained physical environment for the communities by planning and delivering client-centric services that are sustainable and supportive of environmental excellence, now and into the future. Dynamic Dimensions Also, they say that their vision is to be nationwide respectfully known for Superiority in Service structurally coupled with Exceptional performance to be the ‘Preferred Provider’ adhering to the highest moral and professional standards while continuously working towards a long-term sustainable future. According to them, the most satisfying aspect of commencing Paradigm has been, Helping Clients: They help their clients keep their properties in top condition and see their real estate investment appreciating and operating smoothly can be very rewarding. Creating a Positive Impact: By implementing sustainable best practices and reducing waste, they help protect the 24 25 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

27. Profile Paradigm Integrated Facility Services Ensuring Safest and Healthiest Environments for Communi?es Mrs Pallavi Reddy, VP- South, Paradigm Integrated Facility Services Pvt. Ltd. T Prevention and Control (IPC) norms. Still performing their everyday duty exceptionally, the professional experts from Paradigm Integrated Facility Services have emerged as one of the largest ISO Certified (by TUV) Comprehensive Residential Facility Management Companies. he already difficult job of facility management has now been made challenging due to the increased health safety protocols and enhanced Infection Innova?on in facility management is essen?al for organiza?ons to stay compe??ve, improve efficiency, reduce costs, and enhance the overall user experience. Paradigm’s Vice President-Mrs Pallavi Reddy shares how that she, along with her Founder Directors Mr. Ankur and Mr. Pradeep, started Paradigm’s operations back in year 2006. Together, they state their mission is to provide a safe, productive, technology-driven and well-maintained physical environment for the communities by planning and delivering client-centric services that are sustainable and supportive of environmental excellence, now and into the future. Dynamic Dimensions Also, they say that their vision is to be nationwide respectfully known for Superiority in Service structurally coupled with Exceptional performance to be the ‘Preferred Provider’ adhering to the highest moral and professional standards while continuously working towards a long-term sustainable future. According to them, the most satisfying aspect of commencing Paradigm has been, Helping Clients: They help their clients keep their properties in top condition and see their real estate investment appreciating and operating smoothly can be very rewarding. Creating a Positive Impact: By implementing sustainable best practices and reducing waste, they help protect the 24 25 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

28. The Best-in-Class Facility Management Service Providers 2023 Paradigm's differentiating factor is that they exclusively focus on the residential sector and have 100% in-house staff, which enables them to provide a higher level of concentration and expertise in this area. This leads to several benefits, such as improved resident satisfaction, better maintenance and repair services, and more efficient use of resources. environment. Additionally, by creating job opportunities and supporting local businesses, they help boost the economy and positively impact their community. as they have continued to provide essential facility management services for the residential sector. However, due to the COVID measures, their staffing was restructured, and resources were realigned to maintain social distancing norms and reduce their staff's exposure to the outside world. management team, as this can indicate the company's strength and reliability. Local Market Understanding: Here are a few ways they maintain the faith of their customers: Paradigm Services have a better understanding of the local market and regional nuances. The team has more experience working with residential properties like no other in the market and has developed better relationships with local contractors and service providers. It allows them to provide a more tailored service that meets the specific needs of each property. Consistency: Delivering high-quality services that meet or exceed customer expectations is key to maintaining their faith in your service portfolio. It means adhering to best practices, following established procedures, and ensuring your team is trained and competent. Communication: Regular communication, such as progress reports, updates, and feedback sessions, technology driven interface called “TAP” has helped customers feel connected and informed, which in turn can increase their trust in Paradigm’s services. Responsiveness: Responding quickly to customer inquiries, concerns, or issues is vital. Promptly addressing problems or concerns and offering solutions can show customers that Paradigm cares about their needs and is committed to delivering high-quality services. Continuous Improvement: Evaluate their services, seek customer feedback, and implement improvements. By continuously improving and adapting to changing customer needs and industry trends, they are committed to providing the best possible service portfolio. To ensure safety, all teams are provided with appropriate safety gear, and sanitizing options are available at every location. Staff training has been carried out regularly to ensure they are well versed in government guidelines and standard operating procedures. They have replaced manual registers with a digital APP called "TAP," which allows for touch- based operations, complaint management, and facial recognition-based attendance of employees. Ÿ Paradigm Founders’ Direct Involvement: Paradigm Founders, Ankur & Pradeep are involved in the company's day-to-day operations and help to ensure that the company stays true to its core values and mission. It leads to greater consistency in the delivery of services and a higher level of customer satisfaction. Ÿ Secondly, Paradigm Services has more experience working with all kinds of residential properties (from 25 to 2500 apartments, currently managing over 100 contracts), which require a different approach than larger commercial properties. They are consciously using machinery wherever possible to improve work efficiency and minimize staff and client exposure. To maintain a safe and hygienic environment, Paradigm is focused on evaluating the quality of the products they use and ensuring that their staff is trained on the proper usage of these products. With many new products flooding the market, evaluating and training staff on the right usage is a top priority. Secondly, when clients have direct access to the company's owners, they can communicate their needs and concerns and feel confident that their issues will be addressed promptly and effectively. Ÿ Paradigm–Born In Bangalore: Pallavi informs that Paradigm was born in the same city and is run by founders with Karnataka roots. It provides great advantages as the founders deeply understand the local culture, customs, and language. Thirdly, they are approachable to employees, which helps them build a strong sense of community and trust within the company. Employees who feel their voices are heard and their concerns are addressed more likely to be engaged and committed to their work. Ÿ Adaptations by Paradigm Additionally, the company has been operating in the same city for a long time. It has developed a network of local contractors and service providers. It makes it easier for the team Paradigm to respond quickly to maintenance issues and emergencies and provide high customer service. As per Pallavi, Paradigm has been on the front lines in the fight against the pandemic since its outbreak, providing essential facility management services for the residential sector. They have adopted various measures to ensure the safety and well-being of their staff and clients. Firstly, they targeted common contamination areas such as registers, stationery items, and all possible touchable areas to minimize the spread of the virus. They also implemented contactless solutions wherever digital alternatives were available and followed government guidelines and social distancing norms. Additionally, they ensured that their personnel installed the Aarogya Setu app for contact tracing purposes. The COVID-19 Impact Finally, having founders along with firm management involved in the company for a long time can provide stability and continuity. They will have a deep understanding of the company's history, culture, and operations, which can help to guide decision-making and ensure that the company remains successful over the long term. Paradigm has been at the forefront of supporting in-house and new clients and taking care of the cleaning and sanitizing services. What has challenged them the most during the pandemic is delivering the same quality facility management services without escalating costs. There has been a sudden spurt in their expenditures. On the contrary, many clients go through their lowest times in their businesses or jobs. Despite this, they leverage their services to the clients without escalating costs. At present, resourcing is also a major challenge; managing the welfare of their staff when they must get quarantined, their safety and hygiene are paramount for them. These are difficult times, and they must hold each other’s hands. Pallavi says there is a perfect process by which they build their team Paradigm. Stable Management Considering above: Providing Internal Growth Opportunities Through Internal Job Postings: Internal job postings have helped employees to apply for new roles within the organization. Providing internal growth opportunities benefits not only the employees but also benefits the business as a whole. It allows Paradigm to retain its top talent, leading to increased productivity, improved morale, and a stronger workplace culture. Provide Training and Development: Once new team members are hired, it's essential to provide them with adequate training and development opportunities. Continuous learning opportunities can help team members stay current with industry trends and best practices. Foster a Positive Workplace Culture: Paradigm believes that Building a positive workplace culture is key to Ÿ Paradigm Services is proud to have had zero attrition in their management staff for the past 16 years. This consistency leads to greater efficiency and effectiveness in delivering services to clients. A stable management team can foster a strong company culture and promote a sense of community among employees. Employees are more likely to feel a sense of loyalty and commitment when they see that their managers are committed to the company and have been with it for a long time. To sustain during the pandemic, Paradigm has implemented enhanced cleaning and disinfection protocols, social distancing measures, remote monitoring and management, contact tracing standards, and effective communication with clients and residents. These strategies have helped them adapt to the challenges presented by the pandemic and continue to provide essential services to their clients. Ÿ Paradigm’s Response to the Pandemic According to Pallavi, Paradigm Integrated Facility Services has been on the front lines of the pandemic since its outbreak, Stable management team like that of Paradigm Services inspires trust and confidence in clients. Clients are more likely to view a company positively if it has a sound and experienced Ÿ 26 27 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

29. The Best-in-Class Facility Management Service Providers 2023 Paradigm's differentiating factor is that they exclusively focus on the residential sector and have 100% in-house staff, which enables them to provide a higher level of concentration and expertise in this area. This leads to several benefits, such as improved resident satisfaction, better maintenance and repair services, and more efficient use of resources. environment. Additionally, by creating job opportunities and supporting local businesses, they help boost the economy and positively impact their community. as they have continued to provide essential facility management services for the residential sector. However, due to the COVID measures, their staffing was restructured, and resources were realigned to maintain social distancing norms and reduce their staff's exposure to the outside world. management team, as this can indicate the company's strength and reliability. Local Market Understanding: Here are a few ways they maintain the faith of their customers: Paradigm Services have a better understanding of the local market and regional nuances. The team has more experience working with residential properties like no other in the market and has developed better relationships with local contractors and service providers. It allows them to provide a more tailored service that meets the specific needs of each property. Consistency: Delivering high-quality services that meet or exceed customer expectations is key to maintaining their faith in your service portfolio. It means adhering to best practices, following established procedures, and ensuring your team is trained and competent. Communication: Regular communication, such as progress reports, updates, and feedback sessions, technology driven interface called “TAP” has helped customers feel connected and informed, which in turn can increase their trust in Paradigm’s services. Responsiveness: Responding quickly to customer inquiries, concerns, or issues is vital. Promptly addressing problems or concerns and offering solutions can show customers that Paradigm cares about their needs and is committed to delivering high-quality services. Continuous Improvement: Evaluate their services, seek customer feedback, and implement improvements. By continuously improving and adapting to changing customer needs and industry trends, they are committed to providing the best possible service portfolio. To ensure safety, all teams are provided with appropriate safety gear, and sanitizing options are available at every location. Staff training has been carried out regularly to ensure they are well versed in government guidelines and standard operating procedures. They have replaced manual registers with a digital APP called "TAP," which allows for touch- based operations, complaint management, and facial recognition-based attendance of employees. Ÿ Paradigm Founders’ Direct Involvement: Paradigm Founders, Ankur & Pradeep are involved in the company's day-to-day operations and help to ensure that the company stays true to its core values and mission. It leads to greater consistency in the delivery of services and a higher level of customer satisfaction. Ÿ Secondly, Paradigm Services has more experience working with all kinds of residential properties (from 25 to 2500 apartments, currently managing over 100 contracts), which require a different approach than larger commercial properties. They are consciously using machinery wherever possible to improve work efficiency and minimize staff and client exposure. To maintain a safe and hygienic environment, Paradigm is focused on evaluating the quality of the products they use and ensuring that their staff is trained on the proper usage of these products. With many new products flooding the market, evaluating and training staff on the right usage is a top priority. Secondly, when clients have direct access to the company's owners, they can communicate their needs and concerns and feel confident that their issues will be addressed promptly and effectively. Ÿ Paradigm–Born In Bangalore: Pallavi informs that Paradigm was born in the same city and is run by founders with Karnataka roots. It provides great advantages as the founders deeply understand the local culture, customs, and language. Thirdly, they are approachable to employees, which helps them build a strong sense of community and trust within the company. Employees who feel their voices are heard and their concerns are addressed more likely to be engaged and committed to their work. Ÿ Adaptations by Paradigm Additionally, the company has been operating in the same city for a long time. It has developed a network of local contractors and service providers. It makes it easier for the team Paradigm to respond quickly to maintenance issues and emergencies and provide high customer service. As per Pallavi, Paradigm has been on the front lines in the fight against the pandemic since its outbreak, providing essential facility management services for the residential sector. They have adopted various measures to ensure the safety and well-being of their staff and clients. Firstly, they targeted common contamination areas such as registers, stationery items, and all possible touchable areas to minimize the spread of the virus. They also implemented contactless solutions wherever digital alternatives were available and followed government guidelines and social distancing norms. Additionally, they ensured that their personnel installed the Aarogya Setu app for contact tracing purposes. The COVID-19 Impact Finally, having founders along with firm management involved in the company for a long time can provide stability and continuity. They will have a deep understanding of the company's history, culture, and operations, which can help to guide decision-making and ensure that the company remains successful over the long term. Paradigm has been at the forefront of supporting in-house and new clients and taking care of the cleaning and sanitizing services. What has challenged them the most during the pandemic is delivering the same quality facility management services without escalating costs. There has been a sudden spurt in their expenditures. On the contrary, many clients go through their lowest times in their businesses or jobs. Despite this, they leverage their services to the clients without escalating costs. At present, resourcing is also a major challenge; managing the welfare of their staff when they must get quarantined, their safety and hygiene are paramount for them. These are difficult times, and they must hold each other’s hands. Pallavi says there is a perfect process by which they build their team Paradigm. Stable Management Considering above: Providing Internal Growth Opportunities Through Internal Job Postings: Internal job postings have helped employees to apply for new roles within the organization. Providing internal growth opportunities benefits not only the employees but also benefits the business as a whole. It allows Paradigm to retain its top talent, leading to increased productivity, improved morale, and a stronger workplace culture. Provide Training and Development: Once new team members are hired, it's essential to provide them with adequate training and development opportunities. Continuous learning opportunities can help team members stay current with industry trends and best practices. Foster a Positive Workplace Culture: Paradigm believes that Building a positive workplace culture is key to Ÿ Paradigm Services is proud to have had zero attrition in their management staff for the past 16 years. This consistency leads to greater efficiency and effectiveness in delivering services to clients. A stable management team can foster a strong company culture and promote a sense of community among employees. Employees are more likely to feel a sense of loyalty and commitment when they see that their managers are committed to the company and have been with it for a long time. To sustain during the pandemic, Paradigm has implemented enhanced cleaning and disinfection protocols, social distancing measures, remote monitoring and management, contact tracing standards, and effective communication with clients and residents. These strategies have helped them adapt to the challenges presented by the pandemic and continue to provide essential services to their clients. Ÿ Paradigm’s Response to the Pandemic According to Pallavi, Paradigm Integrated Facility Services has been on the front lines of the pandemic since its outbreak, Stable management team like that of Paradigm Services inspires trust and confidence in clients. Clients are more likely to view a company positively if it has a sound and experienced Ÿ 26 27 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

30. retaining team members and promoting productivity. It can be achieved by fostering open communication, recognizing and rewarding good performance, and encouraging teamwork and collaboration. Promote Diversity and Inclusivity: A diverse and inclusive workplace can help promote creativity, innovation, and better decision-making. team, indicating reliability and strength. Moreover, the team's wealth of knowledge and expertise can improve decision- making and enhance operations. Ankur envisions Paradigm Services expanding its operations across India, possibly through strategic partnerships or acquisitions. The company may also invest in new technologies to better serve its clients and improve efficiency. Furthermore, he suggests that the company may focus on promoting sustainability and eco- friendly solutions in their services. To succeed in the next decade, Paradigm Services must stay ahead of industry trends, adapt to new technologies and changing client needs, and maintain a commitment to excellence and customer service. Ÿ Ÿ Algorithmic Innovations According to Paradigm, innovation is crucial for facility management to remain competitive and enhance the user experience. In the past, this industry has been slow to adopt new technologies and methods, but that is changing as more organizations recognize the benefits of innovation. One of Paradigm's innovative solutions is the Real-Time APP called “TAP,” which records all aspects of a complex. Technological advancements are playing a significant role in the growth of the facility management industry, particularly in the development of smart building technology. With real-time monitoring and control, businesses can optimize energy usage, reduce costs, and improve facility performance. AI and ML algorithms are being used to analyze data collected from various sources within a building to identify patterns, predict equipment failures, and suggest optimal maintenance schedules, leading to increased efficiency and cost savings. In addition, new business models leveraging innovative solutions, such as predictive maintenance services and energy management services, are creating value for customers. R&D and tech advancements are driving significant changes in the entrepreneurial ecosystem of facility management, helping businesses to manage their facilities more efficiently and improve overall performance. Firm Aspects Gems of Wisdom Ankur and Pradeep, two successful entrepreneurs, share valuable advice for aspiring business owners. First and foremost, they stress the importance of believing in oneself and one's vision. Entrepreneurship requires self- confidence and the conviction that you can achieve your goals. It's also crucial to stay focused on your vision and remain goal-oriented. They also emphasize the need to embrace failure and view it as a learning opportunity rather than a setback. This mindset helps entrepreneurs develop resilience and bounce back stronger. Taking calculated risks is another key aspect of entrepreneurship. Successful entrepreneurs evaluate potential risks and rewards before making decisions, and they don't shy away from taking risks altogether. Moreover, Ankur and Pradeep acknowledge that no entrepreneur can succeed alone. Building a strong team of talented and passionate individuals who share your vision is critical to success. Entrepreneurs must also stay adaptable and be willing to pivot when necessary to keep up with the constantly changing business landscape. Stable management and a positive work culture have been key factors in the success of Paradigm Services. The consistency in their management staff has allowed for efficient and effective decision-making, resulting in high-quality client services. Additionally, a stable management team can inspire employee loyalty and foster a sense of community within the company. Clients are more likely to trust and have confidence in a company with an experienced and stable management Finally, Ankur and Pradeep emphasize that persistence is essential in entrepreneurship. Building a successful business takes time and effort, and setbacks are inevitable. But staying true to one's values and principles is also important. Success should not come at the expense of one's beliefs and ethics. 28 www.ciolookindia.com July 2023

31. retaining team members and promoting productivity. It can be achieved by fostering open communication, recognizing and rewarding good performance, and encouraging teamwork and collaboration. Promote Diversity and Inclusivity: A diverse and inclusive workplace can help promote creativity, innovation, and better decision-making. team, indicating reliability and strength. Moreover, the team's wealth of knowledge and expertise can improve decision- making and enhance operations. Ankur envisions Paradigm Services expanding its operations across India, possibly through strategic partnerships or acquisitions. The company may also invest in new technologies to better serve its clients and improve efficiency. Furthermore, he suggests that the company may focus on promoting sustainability and eco- friendly solutions in their services. To succeed in the next decade, Paradigm Services must stay ahead of industry trends, adapt to new technologies and changing client needs, and maintain a commitment to excellence and customer service. Ÿ Ÿ Algorithmic Innovations According to Paradigm, innovation is crucial for facility management to remain competitive and enhance the user experience. In the past, this industry has been slow to adopt new technologies and methods, but that is changing as more organizations recognize the benefits of innovation. One of Paradigm's innovative solutions is the Real-Time APP called “TAP,” which records all aspects of a complex. Technological advancements are playing a significant role in the growth of the facility management industry, particularly in the development of smart building technology. With real-time monitoring and control, businesses can optimize energy usage, reduce costs, and improve facility performance. AI and ML algorithms are being used to analyze data collected from various sources within a building to identify patterns, predict equipment failures, and suggest optimal maintenance schedules, leading to increased efficiency and cost savings. In addition, new business models leveraging innovative solutions, such as predictive maintenance services and energy management services, are creating value for customers. R&D and tech advancements are driving significant changes in the entrepreneurial ecosystem of facility management, helping businesses to manage their facilities more efficiently and improve overall performance. Firm Aspects Gems of Wisdom Ankur and Pradeep, two successful entrepreneurs, share valuable advice for aspiring business owners. First and foremost, they stress the importance of believing in oneself and one's vision. Entrepreneurship requires self- confidence and the conviction that you can achieve your goals. It's also crucial to stay focused on your vision and remain goal-oriented. They also emphasize the need to embrace failure and view it as a learning opportunity rather than a setback. This mindset helps entrepreneurs develop resilience and bounce back stronger. Taking calculated risks is another key aspect of entrepreneurship. Successful entrepreneurs evaluate potential risks and rewards before making decisions, and they don't shy away from taking risks altogether. Moreover, Ankur and Pradeep acknowledge that no entrepreneur can succeed alone. Building a strong team of talented and passionate individuals who share your vision is critical to success. Entrepreneurs must also stay adaptable and be willing to pivot when necessary to keep up with the constantly changing business landscape. Stable management and a positive work culture have been key factors in the success of Paradigm Services. The consistency in their management staff has allowed for efficient and effective decision-making, resulting in high-quality client services. Additionally, a stable management team can inspire employee loyalty and foster a sense of community within the company. Clients are more likely to trust and have confidence in a company with an experienced and stable management Finally, Ankur and Pradeep emphasize that persistence is essential in entrepreneurship. Building a successful business takes time and effort, and setbacks are inevitable. But staying true to one's values and principles is also important. Success should not come at the expense of one's beliefs and ethics. 28 www.ciolookindia.com July 2023

32. Article Unique Visions All-inclusive Embrace in the Modern Business Arena odern business organizations have rapidly transformed M the need to change from within itself. The process of upgradation, adaptation, and development had already set in until the COVID pandemic shook the business sectors worldwide. Entrepreneurs faced some of the never-thought-of challenging situations thereby widening their struggle across functional verticals. One good thing that happened was it equipped the businesses with self-reliance and prepared them for self- sustaining business models. This led to the evolution of collaborative working which paved way for mutually beneficial win-win associations where the companies worked together in every stage of work assignment, thereby limiting, and sharing the risks involved. Optimizing Resources Business entrepreneurs became cautious of the resources in- use and did a careful analysis to identify their true potential and negotiated the possible ways of increasing productivity and reducing the input costs. The purchase function came into micro-level analysis through the systematic addition of parameters of cost analysis, supply-chain management, and multiple vendors based on product quality, volumes, and services. Prerequisites to Researchers have identified the successful organizations which have grown during and after the pandemic to emerge as robust and sustainable stallions of long business cycles. Resource analysis reveals the comparative potential helping to understand the significance. This aids in easy decision- making and re-structuring of the resource models. All-inclusive CRM Strategy Most businesses are striving their best to achieve and retain customers in this volatile and ever-changing market scenario with demanding customers adding different challenges. It takes to have an effective CRM strategy that helps build lasting customer relationships and aids in customer growth as well. Customer relationship helps in keeping the customers posted about the work status and collaborates through encouraging the involvement of the customers. Customers are honoured and are happy to see their projects happening at a themselves with numerous aspects in sustaining the challenging market scenario, demanding customers, and mutually planned pace. 30 31 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

33. Article Unique Visions All-inclusive Embrace in the Modern Business Arena odern business organizations have rapidly transformed M the need to change from within itself. The process of upgradation, adaptation, and development had already set in until the COVID pandemic shook the business sectors worldwide. Entrepreneurs faced some of the never-thought-of challenging situations thereby widening their struggle across functional verticals. One good thing that happened was it equipped the businesses with self-reliance and prepared them for self- sustaining business models. This led to the evolution of collaborative working which paved way for mutually beneficial win-win associations where the companies worked together in every stage of work assignment, thereby limiting, and sharing the risks involved. Optimizing Resources Business entrepreneurs became cautious of the resources in- use and did a careful analysis to identify their true potential and negotiated the possible ways of increasing productivity and reducing the input costs. The purchase function came into micro-level analysis through the systematic addition of parameters of cost analysis, supply-chain management, and multiple vendors based on product quality, volumes, and services. Prerequisites to Researchers have identified the successful organizations which have grown during and after the pandemic to emerge as robust and sustainable stallions of long business cycles. Resource analysis reveals the comparative potential helping to understand the significance. This aids in easy decision- making and re-structuring of the resource models. All-inclusive CRM Strategy Most businesses are striving their best to achieve and retain customers in this volatile and ever-changing market scenario with demanding customers adding different challenges. It takes to have an effective CRM strategy that helps build lasting customer relationships and aids in customer growth as well. Customer relationship helps in keeping the customers posted about the work status and collaborates through encouraging the involvement of the customers. Customers are honoured and are happy to see their projects happening at a themselves with numerous aspects in sustaining the challenging market scenario, demanding customers, and mutually planned pace. 30 31 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

34. Galvanizing the Workforce The workforce forms an important foundation and a driving force of every organization. It comprises the regular/contracted employees, and associates as their role in planning, execution, analysis, survey, research, and safeguarding the resources, is very crucial. Modern organizations invest in training their employees for better knowledge, skill development, enhanced work quality, and speedy deliveries. The training equips the employees with valuable subject know-how and feels like valued members of the company. It strengthens the company-employee bond building a healthy work environment. Inspiring Leadership Organizations have created newer ways of boosting their work potential through inspiring and guiding leadership. Modern business leaders have set interesting project models which allow collaborative work allowing active involvement of all the team members. The guiding principles trigger a healthy competition in working towards quality work in the expected timelines. The leadership encourages teams to innovate on differential work patterns enabling them with vital work satisfaction and a sense of contribution. Employees are trained and motivated towards a growth mindset through skill development and multiple objective development activities. It helps in harnessing the vital ownership factor and sense of belonging among the employees. Upgrading to Modern Technologies Business organizations have equipped themselves with modern technologies in business software, CRM modules, SCM (Supply Chain Management) applications, AI (Artificial Intelligence), and ML (Machine Learning) models for optimizing the business potential. They have reduced the work duplication, and unnecessary involvement of the skilled teams and eliminated paperwork bringing good control over the business functions. Rising to the New Horizons The rapid transformation through the numerous aspects in sustaining and growing success has been the fact to reckon with. The evolution of modern businesses has been led by some impressive fundamentals which empowered the entire work environment and equipped their business model for the multiple market challenges. Digital marketing has elevated the communication of the business products and services to a wider, customized, and genuine prospect base. Ecommerce applications have bridged the distance between customers and businesses seamlessly allowing for safe and high-volume trade across the globe. Setting new rules and adding interesting values through their struggles, the organizations in today's modern era have led to the 360-degree transformation into vital powerhouses of economic growth and national development. Novelties in Products/Services Rightly quoted in an old English proverb, "Early bird gets its worm," the open market welcomes new and different things for their attractive features and functional characteristics. The company which offers the first, most promising and convincing products, makes rapid sales. Kedar Borgaonkar Organizations that innovate and come up with creative strategies, stand to gain the attention and the respect of the customers and succeed in the unpredictable market. This is a buyers' market as customers are aware of their requirements and have numerous options to compare and choose from. Digital marketing too is an indirect tool that has a direct impact on the company's business. Customers test the product and express their views, feedback, and ratings too. These influence the buying decisions of the new or choosy customers. Being the first company to introduce product innovation increases the popularity and scope of the company. 32 www.ciolookindia.com July 2023

35. Galvanizing the Workforce The workforce forms an important foundation and a driving force of every organization. It comprises the regular/contracted employees, and associates as their role in planning, execution, analysis, survey, research, and safeguarding the resources, is very crucial. Modern organizations invest in training their employees for better knowledge, skill development, enhanced work quality, and speedy deliveries. The training equips the employees with valuable subject know-how and feels like valued members of the company. It strengthens the company-employee bond building a healthy work environment. Inspiring Leadership Organizations have created newer ways of boosting their work potential through inspiring and guiding leadership. Modern business leaders have set interesting project models which allow collaborative work allowing active involvement of all the team members. The guiding principles trigger a healthy competition in working towards quality work in the expected timelines. The leadership encourages teams to innovate on differential work patterns enabling them with vital work satisfaction and a sense of contribution. Employees are trained and motivated towards a growth mindset through skill development and multiple objective development activities. It helps in harnessing the vital ownership factor and sense of belonging among the employees. Upgrading to Modern Technologies Business organizations have equipped themselves with modern technologies in business software, CRM modules, SCM (Supply Chain Management) applications, AI (Artificial Intelligence), and ML (Machine Learning) models for optimizing the business potential. They have reduced the work duplication, and unnecessary involvement of the skilled teams and eliminated paperwork bringing good control over the business functions. Rising to the New Horizons The rapid transformation through the numerous aspects in sustaining and growing success has been the fact to reckon with. The evolution of modern businesses has been led by some impressive fundamentals which empowered the entire work environment and equipped their business model for the multiple market challenges. Digital marketing has elevated the communication of the business products and services to a wider, customized, and genuine prospect base. Ecommerce applications have bridged the distance between customers and businesses seamlessly allowing for safe and high-volume trade across the globe. Setting new rules and adding interesting values through their struggles, the organizations in today's modern era have led to the 360-degree transformation into vital powerhouses of economic growth and national development. Novelties in Products/Services Rightly quoted in an old English proverb, "Early bird gets its worm," the open market welcomes new and different things for their attractive features and functional characteristics. The company which offers the first, most promising and convincing products, makes rapid sales. Kedar Borgaonkar Organizations that innovate and come up with creative strategies, stand to gain the attention and the respect of the customers and succeed in the unpredictable market. This is a buyers' market as customers are aware of their requirements and have numerous options to compare and choose from. Digital marketing too is an indirect tool that has a direct impact on the company's business. Customers test the product and express their views, feedback, and ratings too. These influence the buying decisions of the new or choosy customers. Being the first company to introduce product innovation increases the popularity and scope of the company. 32 www.ciolookindia.com July 2023

36. Profile The Best-in-Class Facility Management Service Providers 2023 client. Facility Management 34 35 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

37. Profile The Best-in-Class Facility Management Service Providers 2023 client. Facility Management 34 35 www.ciolookindia.com July 2023 July 2023 www.ciolookindia.com

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