IT Managed Services in Malaysia

1. IT Managed Services: What It Is and How to Choose the Right Provider

2. What is Managed Services? Managed IT service is when a company outsources certain IT functions to a third-party provider, referred to as a Managed IT Services in Malaysia. These outsourced functions may be as basic as keeping IT equipment and other services functional all the way up to full IT team outsourcing. The goal is to either serve as an IT team for a company that has little or no internal capabilities or to support an experienced IT team by taking some of the day-to-day tasks off their plate.

3. Technology Growth Technology in the workplace is changing rapidly and getting more complex every year. One great example is the number of devices employees depend on. Just 20 years ago, most employees only had access to work technology while they were at work. Today, it's likely employees are accessing company information in the office, on a work laptop at home, on a tablet and even on their personal phone--and some of those devices are being used without the IT department even knowing they're in use. The IT team often has to come up with ways to support all of those devices and use cases while also keeping company data secure. That's just one example of how day-to-day IT work can quickly balloon in order to keep pace with the way workplaces use technology.

5. History of Managed Services In the 1990s networks were fairly simple systems. Since there wasn't a lot of dedicated staff in the IT department, the teams typically didn't do anything for general maintenance if their machines were malfunctioning or slowing down--only if they stopped working. Once they broke, the technology team would fix them, which became known as the break/fix method. This mentality cost companies a lot of lost revenue thanks to downtime and loss of data and productivity. After a while some of the biggest Fortune 500 companies recognized the negative impact this mentality was having on their business. They began to work with IT service providers to proactively diagnose and correct problems before they caused an issue for the company. This early version of IT outsourced service management used complex software to analyze the data, which was extremely cost prohibitive and wasn't accessible for most companies.

6. Most Common Types of Services Data Backup IT backup services protect and retain your data and allow you to recover data as small as single files or as large as entire databases. This layer of redundancy provides additional security and accessibility in case of an event. It usually makes sense to outsource secure data back-ups to take advantage of the state-of-the art technology an MSP can offer. Systems Management This type of outsourced IT allows your MSP to monitor your servers, applications and network. They'll interpret the data and real-time metrics in order to proactively identify and solve issues before they cause downtime and impact your business.

7. Help Desk Solutions Many companies who use Managed IT Services have little or no IT resources of their own. MSPs often offer help desk solutions as a way to give their customers access to an on-call IT specialist who can help them troubleshoot their issues either remotely or on-site. IT Support Services Managed IT Services in Malaysia are really useful when you need a combination of IT support and guidance. The MSP is responsible for proactively managing and patching your devices while providing insight into how your system works and how it should work.