SBAR communication tool NHS Tayside. Kim Mollison, Senior Charge Nurse. Background – what was problem/issue?. Unit had an increased number of incidents related to poor communication Nursing handovers were lacking relevant information
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SBAR communication tool
Kim Mollison, Senior Charge Nurse
Test Four: Encouraged staff to continue using the tool for all handovers taking place but if they were comfortable then they could do verbal instead of written handovers
Seems to be well established now in the surgical team
Next aim was to implement the SBAR communication tool from Childrens Ambulatory Care Unit to the inpatient unit – this involves medical and nursing staff
System being tested
Test Three: Kim asked for verbal and written feedback from the staff involved with the handover using SBAR tool
Staff seemed to be able to do the handover well using the sheets provided however they complained this was more writing
Test Two: Kim to hold informal sessions informing ward staff about SBAR tool ,
Asked the Charge nurse of the surgical team for feedback regarding handovers, encouraged her to use SBAR when doing handover of patient information
Asked staff to write the handover on an SBAR sheet for ease
Test One: Kim & Suzie met and discussed plan to implement SBAR communication tool into nursing handovers of patients from ward 30 to ward 29.
To inform staff in yellow team and ward 30 about plan to implement on June 28th 2010
Information put out to staff on patient safety board in ward 29
Suzie making example SBAR document for the nursing staff.