Samantha Tullett Micro Market Development Project Support Officer

1. Samantha Tullett Micro Market Development Project Support Officer Micro Project Outcomes and Future Support

2. Agenda • Project update and overview • Key activities to date • Overview stats • Provider and Operational Feedback • Post project support and activities • Project Closure Report Recommendations

3. Project Update and Overview

4. Update on Key project activities Jan ’11 to Feb ‘12…. • Survey report • 136 responses. • Biggest issue a lack of support (and other barriers) to taking part in what already available. Having nothing in your area, having trouble finding out about services, issues of cost and having the confidence to take part also issues for quite a few • Needed and Desired services list • 5 Provider Engagement and Information events: May 2011 • 59 attendees • Individualised micro provider support • Linking with commissioners, review of business plans, access to training, resource provision, signposting to other support • Micro provider Guide and Newsletter • ASC context; business, finance and social care resources and support options • Micro provider Information and Networking events: July 2011 • 2 held; 29 attendees; business planning, funding and accounting for impact

5. Costing and Forecasting Training • 8 attendees. • PA Cluster Model workshop • 11 attendees • Review of possible models and HMRC and CQC requirements for each • Micro Champions • 11 volunteered. Reps from Procurement, Finance, Service Placement Team, Self Directed Support Team, Strategy and Commissioning, Supported Accommodation and Independent Living Solutions (SAILS) and operational teams • Micro strengths, weaknesses, barriers and proposed actions • 5 Community Network and Promotional Taster events: November 2011 • 5 locations. 37 micro providers. 104 attendees. Good operational turn out. • Internal operational process and guidance workshop • Representation from Procurement, Finance, Service Placement Teams, Self-Directed Support Team, Strategy and Commissioning, Operations and CareFirst • Aim: to reduce/remove barriers to Micro providers doing business with the Council and for operational staff sourcing services on behalf of service users • Action plan drawn up: to include amendments to back office systems and contractual arrangements, process guidance, good practice examples, changes to content and distribution of Support with Confidence Directory …

6. Sample micro provider and operational feedback to date…

7. Networking events, training and workshops “Great to get a potted history by Sam and eventually get a clear answer from the tax man about rules!...all as expected and better...really really appreciate having the event and access to all the key people in SWC” “All the presentations were equally useful as we are only just starting out so all of the information is new and of benefit to us. Thank you for putting on such an accessible, informative and friendly event, it has enthused and motivated us and acted as a reality check for our social enterprise idea” Particularly good or useful: “Meeting others and seeing what is going on in Sussex. Jam packed full of info” “Business planning and funding particularly useful. Could have been a (full) day workshop). More events please” “This event has helped us to provide a framework for taking our idea and proposal forward”

8. Promotional events “Very useful to learn about PAs and new carers wanting to provide services, also day facilities in a farm and therapeutic input. I found all very well thought out. Thank you for inviting me.” “Some very useful services showcased, some of which I know I can use and have already passed on some info to clients. I was pleased with the number of new providers and the range of services; but I got the impression many of the providers were unaware how we would commission the service and how much to charge. …. I have made a couple of referrals already, sent leaflets for the DVD of memories for sufferers of Dementia out to one client, and referred two day centre type providers to a lady who was going to be alone on Christmas. … I’d love to have a stand on services and their leaflets available to look through in St Marys somewhere” “As a social worker relatively new to the area it was interesting to find out about the services being exhibited, particularly those related to learning disabilities.” “Not great quantities, but quality of contacts were great, thank you….it would have been nice to see service users….we really appreciate the support and opportunity to meet people” “A valued service which has opened up new horizons and applications for my work…look forward to the next one” “All the right people attended; a useful morning…very valuable. We made several good leads and met some really nice people”

9. Staff continuity Micro providers: on barriers andenablers to start up and sustainability Contributing Factors to success: Perceived barriers: Experience Grant funding…we would have collapsed without funding support! Listening to the user voice about what’s needed Multiple strings to our bow ASC support has been brilliant Not sitting back and thinking ‘we’re ok now’ We nurture relationships Grassroots informal approach/being in the community I’m an entrepreneurial person! Highly responsive Support and referrals from practitioners Full time work! ESCC Insurance requirements Demonstrating credibility as a small organisation Hard to stay on top of all available information at times Lack of seed funding Finding affordable support (business) Approved List criteria Lack of experience in marketing – we are poor at this Limited available financial input to business