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Operational Efficiency @ MS. Tibor Kolejak Regional IT Site Manger Microsoft Czech Republic. Company Logo Here. [email protected] 72,000 mailboxes. 150,000+ PCs >7,000 servers. 20 (?) Microsoft Exchange Messaging Servers. Stockholm. Benelux. Dublin. Munich. TVP. Chicago. Canyon Park,

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Operational Efficiency @ MS

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Operational efficiency @ ms

Operational Efficiency@ MS

Tibor Kolejak

Regional IT Site Manger

Microsoft Czech Republic

Company Logo Here


It@microsoft

[email protected]

  • 72,000 mailboxes

  • 150,000+ PCs

  • >7,000 servers

  • 20 (?) Microsoft Exchange Messaging Servers

Stockholm

Benelux

Dublin

Munich

TVP

Chicago

Canyon Park,

Redmond

Les Ulis

Milan

Madrid

Chofu & Otemachi

Silicon Valley

Charlotte

Los Colinas

Dubai

  • 400+ supported Microsoft sites worldwide

Singapore

  • >400 apps

  • 26M voice calls per month

  • 50K employees

  • 5K contractors

  • 17K vendors

Sao Paulo

Sydney

Johannesburg

  • 4.5M+ e-mail messages per day internally


Operational efficiency ms

Challenges

  • Large, highly dynamic environment

  • Security

    • 2,500 attacks, probes, and scans daily

    • Over 125,000 virus-infected messages quarantined monthly

  • Unique IT environments for product development, testing, support, and research require special security

  • Technology-literate staff

    • 95% with local administrator right to their desktop


Operational efficiency

Operational efficiency

To get more with less…

To increase service levels with less money…

Adequate synergy of various factors

required!

Platforms

People

Management tools

Processes

Network solutions

Platform

etc.


Agenda

Agenda

  • Model Enterprise

  • Windows Server 2003 Deployment

  • Microsoft Operations Manager

  • SMS 2003 Deployment


Model enterprise

Local Office

DC

Internet

Model Enterprise

DSL/Local ISP/ Leased Line to local ISP

AT&T/GX/Equant Leased Line

AT&T/GX Leased Line

ICO 1 - ICO 2 - Standard Building


Windows server 2003 deployment

Beta 2Mar 2001

Beta 3Nov 2001

RC1Jul 2002

RC2Dec 2002

RTMFeb 2003

LaunchApr 2003

Int. Installations2 2963 5903 6633 7183 7653 790

Windows Server 2003 Deployment

  • Major milestone for MS

  • A lot of new innovative features

  • Internal deployment coming from the need to improve security, availability and reliability


Major phases of deployment

0FutureTechnology

Major Phases of Deployment

  • Future Technology

  • Integration Planning

  • Test and Pilot

  • Enterprise Deployment

  • Sustain and Manage

4Sustain &Manage

1Integration Planning

3EnterpriseDeployment

2Test &Pilot


Business benefits

Business Benefits

  • Reliability

  • Scalability

  • Security

  • Lower Support Costs


Microsoft operation manager

Microsoft Operation Manager

Situation

Monitoring the enterprise with many different tools makes the task expensive and inefficient

Solution

Consolidate and adopt Microsoft Operations Manager as key enterprise


Groups @ ms it using mom

Groups @ MS IT using MOM

  • Business Unit IT

  • Messaging and Collaboration Services

  • Enterprise Infrastructure Services

  • Corporate Security


Business benefits1

Business Benefits

  • Lower TCO

  • Proactive versus reactive/ Server availability increase

  • Scaleable

  • Flexible and interoperable


Patch management

Patch Management

Situation

  • Security vulnerabilities can lead to loss of revenue and intellectual property

    Solution

  • SMS 2003 is key tool in Microsoft IT patch management process


Patch management framework

Patch Management Framework

1. Assess Environment to be Patched

Periodic Tasks

A. Create/maintain baseline of systems

B. Access patch management architecture (is it fit for purpose)

C. Review Infrastructure/ configuration

Ongoing Tasks

A. Discover Assets

B. Inventory Clients

2. Identify New Patches

Tasks

A. Identify new patches

B. Determine patch relevance (includes threat assessment)

C. Verify patch authenticity & integrity (no virus: installs on isolated system)

1. Assess

2. Identify

3. Evaluate & Plan Patch Deployment

Tasks

A. Complete patch acceptance testing

B. Obtain approval to deploy patch

C. Perform risk assessment

D. Plan patch release process

4. Deploy the Patch

Tasks

A. Distribute and install patch

B. Report on progress

C. Handle exceptions

D. Review deployment

3. Evaluate & Plan

4. Deploy


Business benefits2

Business Benefits

  • Automated security update and application deployment

    • Enforcement within prescribed timeframes

    • Minimized unplanned downtime

  • Central reporting and administration

    • Clear communication path

  • More accurate and efficient patch management

    • More updates, fewer administrators, less time

  • Reduction in manual effort to deploy updates

    • Automated tools, fewer scripts


Server patch management architecture

Server Patch Management Architecture

1 Central Site ServerWindows Server 2003SQL Server 2000 SP3a

10 Primary Site ServersWindows Server 2003

6,000 Windows Server 2003–Based

Servers Running SMS 2003Advanced Client with Advanced Security


Server patch management process team roles

Server Patch Management Process: Team Roles

  • MSRC

    • Releases security bulletins

  • Corporate Security

    • Assigns deployment priority

  • Data Center Operations

    • Manages data centers

    • Hosts SMS infrastructures

    • Patches servers


Server patch management phases

Server Patch Management: Phases

Two schedules, one deployment/enforcement process

  • Phase 1: Monitoring for security bulletins and updates from Microsoft

    • Process of deploying update to servers begins after update is released


Server patch management process phases

Server Patch Management Process: Phases

  • Phase 2: Determining the risk level

    • MSRC - Critical, Important, or Moderate

    • CSCT - Deployment scheduled - based on adjusted MSRC rating

    • DCOPS - Security Update Inventory Tool helps determine which servers are vulnerable

    • MBSA scans for missing/installed updates


Server patch management process phases1

Server Patch Management Process: Phases

  • Phase 3: Testing

    • Deploying synthetic patch to test deployment success

    • Monitor success, investigate and fix failures


Server patch management process phases2

Server Patch Management Process: Phases

  • Phases 4–7: Deploying the patch

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Thursday

Friday

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Standard Deployment

Saturday

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Sunday

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Hour 1

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Hour 2

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Hour 3

Emergency Deployment

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.

Hour 4

12 A.M.–4 A.M.

4 A.M.–8 A.M.

8 A.M.–1 P.M.

1 P.M.–4 P.M.

4 P.M.–8 P.M.

8 P.M.–12 A.M.


Server patch management process phases3

Server Patch Management Process: Phases

  • Phase 8: Reporting

    • Determine success of deployment and degree of voluntary patching

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Demos

Demos


Asante sana kusikiliza tkolejak@microsoft com

Asante sana kusikiliza![email protected]


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