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W O R K P L A C E F U T U R E S THE CRYSTAL February 12 th , 2012 PowerPoint PPT Presentation


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W O R K P L A C E F U T U R E S THE CRYSTAL February 12 th , 2012. With thanks to our sponsors. GOOD CHEMISTRY Sodexo and AstraZeneca – strategic partnership in action. 2 – . INTRODUCTION – NICK CATON. Head of EMEA FM Procurement & Global Category Lead Energy, AstraZeneca .

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W O R K P L A C E F U T U R E S THE CRYSTAL February 12 th , 2012

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W O R K P L A C E

F U T U R E S

THE CRYSTAL

February 12th, 2012

With thanks to our sponsors


GOOD CHEMISTRY

Sodexo and AstraZeneca – strategicpartnership in action

2 –


INTRODUCTION – NICK CATON

Head of EMEA FM Procurement &

Global Category Lead Energy, AstraZeneca

PHOTO REQUIRED

  • ‘Big Four’ consultancy background, followed by move into industry

  • Joined AstraZeneca in 2010 to support major change programme in IS Procurement.

  • 2012 focus as part of the EMEA FM business as they moved through a period of significant change through outsourcing and to drive the implementation of supplier ecosystem and service management thinking to support these changes.

  • 2013 focus is to leverage a collaborative supplier environment and realise the benefits from outsourced service delivery model.


ASTRAZENECA STRATEGY AND CHALLENGES TO PHARMA INDUSTRY


EMEA FM PRIORITIES – A BALANCED SCORECARD APPROACH

  • Focus to improve the Business Performance

  • Optimise services for our three value delivering customers

    • Scientist, Operator andSalesforce

Continuous Improvement

Ensure eFM is a great place to work

Achieve our financial targets

Connect with our customers

  • To be recognised internally & externally for Customer Service Excellence

  • Improved Customer Service year on year

  • All our services meet industry benchmark for service performance

  • eFM costs to be at same ratio to AZ sales as 2012 and demonstrate improved eFM Service delivery vs external benchmarks

  • To ensure we have the right engagement and capability across total FM to deliver the broader business goals


THE eFM SUPPLIER ECOSYSTEM

  • A collaborative partnership between 16 strategic partners

  • Leaders across the ecosystem have signed up to role-model the right behaviours to make this work

  • Regular Supplier Engagement & Networking Sessions (three per year) to drive partnering, collaboration and innovation

  • AstraZeneca supporting strong behaviours in sales pitches, formal recognition and commercial benefits

  • Facilitation and Intelligent Client role


THE PARTNERSHIP – SODEXO’S ROLE

Innovation

Collaboration

Value factors

Relationship development

Service desk

Reception/

meeting room services

Technical services – Building fabric, M&E

Grounds maintenance

Hygiene factors

Strategic importance

Cleaning

Mail and logistics

Catering


INTRODUCTION – NEIL MURRAY

Managing Director, Sodexo Corporate Services IFM

  • Managing Director of the Corporate Services IFM segment within Sodexo UK&I

  • Responsible for the largest segment in Sodexo’s UK business with over 7,000 employees

  • Involved in a Group strategic project to move Sodexo to a Quality of Life service provider


THE STRATEGY

  • We focus on the Quality of Life of the consumers of our services

Best

Cheapest

Closest


INNOVATING AND ADDING VALUE FOR ASTRAZENECA

Why

Strategic issues for the client : why our services are important to them

Change

Client buys results

Improve

Client buys expertise

Outsource

Client buys capabilities


PARTNERSHIP SUCCESS – THE SPECIFICS

  • Successfully collaborated with ecosystem to deliver financial imperatives through intelligent solutions

  • Enabled AstraZeneca to focus on core business and key drivers (e.g. R+D) by delivering the right environment to:

    • Attract and retain the best people

    • Focus them on high value activities such as research

    • Support the engagement of people e.g. Wellness

  • Supported innovation through on-site teams working in collaboration with the Client and ‘competitors’

  • Understood Client drivers and expectations through our ‘Clients for Life’ Key Account Management framework

  • Regularly measured consumer experience and engagement with improvement of contract KPIs and delivered a consistently high consumer experience in UK, Sweden and China


THE PARTNERSHIP – OUR LEARNINGS

  • Partnering doesn’t mean complacency or ‘on a plate’ growth

    • Laboratory Instruments

  • Requires open and honest relationships, built on trust and mutual respect

  • A need for a mature approach to collaboration


IN SUMMARY

  • We mustn't allow the industry to become commoditised

  • FM holds key levers for business performance

  • The FM industry must now truly understand the core business landscape of its clients

  • The industry must adopt a B2C approach – not just B2B


Q&A


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